Manager Engineer

William G. Harmon

***** ****** **** ******, ***** 77388

281-***-**** ************@*****.***

EXPERIENCE:

*/** – 6/19 Houston Motor & Control, Inc. Houston, Texas

Primary Roles: Project Manager/Controls Engineer/Certifications Administrator/Non-Conformance Manager

Secondary Roles: Desktop and Network IT Support

Responsible for all aspects of HMC Panel Shop operations.

Daily responsible for job costing, pricing, scheduling and issue resolution in the motor controls arena.

Provide motor controls technical support to inside sales, outside sales and customers.

Provide work direction and supervision to the panel shop staff and various outside engineering resources.

Manage the QA process to insure highest quality products are delivered to our customers.

Provide management and direction for 3rd party outsourced motor control projects.

Led successful efforts to become UL508A and UL Hazardous Area certified panel shop and now manage that affiliation.

Developed, implemented and support MS Access based “Panel Builder” application to simplify and speed quotations for custom motor starters.

Developed IT and implemented plan for upgrading business and user hardware and software.

Supervised successful implementation of Microsoft Multipoint for the inside sales team.

Managed successful implementation of server upgrades at HMC.

Implemented onsite and offsite data backup program to protect important company data in case of a disaster.

Identified and directed implementation of virus protection software across the company platform.

Migrated outside sales and marketing personnel to a Hosted Mail Exchange service.

3/08 – 5/11 Mr. Handyman of N. Katy & S. Cypress Houston, Texas

Franchise Owner

Sole responsibility for operations management.

Responsible for all staffing decisions, payroll, HR functions, and performance reviews.

Provided work direction and supervision for the staff.

In charge of all budgeting and key financial decisions as well as advertising and marketing.

Daily involvement in customer service for scheduling, estimates, pricing, and issue resolution.

1/01 – 2/08 Cinergy, Inc. (Purchased by Duke 05/2005 Trading arm by Fortis Americas 06/2006) Houston, Texas

Vice President, Information Technology (4/07 – 3/08)

Manager, Information Technology (1/01 – 3/07)

Supervised and managed a team of developers in support of front-, mid-, and back-office applications.

Provided project management, work direction, and supervision for programmers and analysts.

Involved in licensing and budgeting for applications and software.

Support of applications such as GMS, Commodities Excel, Smart Stream, and various interfaces between applications.

Engaged in troubleshooting of application issues, desktop support, user support, planning, and upgrades.

Involved in employee selection, retention, and performance evaluations.

1/00 – 12/00 Artios, Inc. Houston, Texas

Project Manager

Directed a team of analysts working with an electronic data interface solution for business-to-business EDI.

Implementation manager and liaison for corporate customers.

Responsible for implementing EDI datasets such as gas nominations, gas invoices, and remittance advice.

6/96 – 12/99 Producer’s Energy Marketing, LLC (Purchased by Cinergy, Inc. 06/1998) Houston, Texas

Information Systems Analyst

Application support of front-, mid-, back-office applications, including direct communication with users and ad hoc reporting.

Provided technical support for GMS, Smart Stream, and various interfaces between applications.

Arranged bug fixes, prioritized task lists, and ensured applications performed as written and to user specifications.

Functioned in a self-supervising environment, and required very little direct management.

4/95 – 5/96 Enersoft Corporation Houston, Texas

Manager, Customer Support

Managed team of customer support representatives responsible for supporting external users of a commodities training platform.

Oversaw call center maintenance and tool selection and implementation.

Involved in employee selection, retention, and performance evaluations.

7/77 – 3/95 Enron Corporation Houston, Texas

Customer Information Specialist

Manager, Business Systems Analyst (lateral) Houston, Texas

Manager, Special Projects (promoted) Houston, Texas

Senior Reservoir Engineer (promoted) Houston, Texas

Senior Project Manager (promoted) Houston, Texas

Reservoir Engineer III (promoted) Redfield, Iowa

Reservoir Engineer I (promoted) Tulsa, Oklahoma

Reservoir Analyst (promoted) Tulsa, Oklahoma

Reservoir Technician (promoted) Lyons, Kansas

Field Maintenance (promoted) Lyons, Kansas

EDUCATION:

University of Tulsa Tulsa, Oklahoma

Bachelor of Science in Petroleum Engineering

December 1984

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