Michael Barton

ac9sgk@r.postjobfree.com

Home 818-***-****

WORK EXPERIENCE

Self-Employed; Computer Repair 2005-Current: Work through professional and personal referrals.

DKKD Staffing/1099 PRO, INC. 23901 Calabasas Rd, Calabasas, CA 91302 12/05/2018 – 2/02/2019 Phone Customer Support providing support to customer of their online software. To provide customers with answering and showing them and providing them with any needed information on how to use software that prepares Misc. tax forms, printing them mailing, and Electronically Filing them With the IRS and SSA.

Insight Global/Guitar Center Inc. 09/15/2018- 1102/2018 Westlake Village, CA. Refresh Reimaging Mac Computers, and Installing Various Audio Software for Guitar Center Stores Nation Wide, so that they can provide lessons and demonstrations for customers and training for customers and employees on how to use the software. Checking software functionality & performance. Installing and repairing Macintosh computers, as well as MAC OS in some cases.

Insight Global/Abbott-Sylmar, CA-06/14/2018-08/24-2018 Phone Support Migration Tech- Guided client in the installation of upgraded software setup, recommended to perform faster and more security in downloading necessary data. Also contacted Representatives of Abbott, in reaching out to the clients to perform the installation of the upgraded software, answered Phone calls and emails of the clients and Representatives regarding any questions pertaining to performing the upgrade and questions of why they need to do the upgrade. Have used BitLocker for securing Data

Harman International/JD Powers & Associates; Augora Hills, CA 10/16/2017-11/30/2017 Windows 7.0 Migration/ Refresh Project. Re-image laptops, load End-users data and application software, and install Web-secure Avecto and other various application software. Dealing with over 500 end –users at all employee levels, including upper management

Unisys/Amgen; Thousand Oaks, CA 10/2015-10/2016 IT Migration/ Refresh Tech participating in PC refresh project, backing up and restoring data & application software from old laptop. Restoration of new laptops. Upgraded existing laptops with new SSD hard drive and memory, backup up existing data and some applications software. Assisting over 1000 end-users from all levels of employment including upper management Have used BitLocker for securing Data.

Robert Half Corp/NY State Electric & Gas; Kirkwood, NY 10/2014-05/2015 Migration Refresh Tech. Team Lead in Tech support, assisting End-users for their computers/laptops. Migrated Windows XP to Windows 7.0 Instructed End-user how to perform certain functions inside Windows 7.0 operating system environment. Instructed and performed installation of application software needed to perform End-users specific job functions. Performed setting up any shared mailboxes using Microsoft Outlook. Performed setup of map network drives and printers. Submitted information to Support Team to resolve/troubleshoot issues End-users may have faced, following the migration. Provided End-users support in resolving issues based on the resolutions provided by IT support Team. Trained, assigned, and assisted other Follow-up Techs assigned to the team. Performed and instructed over 1500 End-users at all levels of employment. In an efficient manner, making it easy for each individual to understand. Spent time effectively, efficiently, and expeditiously, in a manner that was productive for entire team and company.at all levels. Have used BitLocker for securing Data

Sunny Brae Elementary School; Winnetka, CA 09/2011-06/2013 (Volunteer) Worked computer room, loading software, upgrading and repairing PC’s & laptops, setting up and installing Mac computers and MAC OS Ne3tworking the Mac as well. Assisting students & staff. Responsible for upkeep and repair of 50 computers, Internet access, and the like. Providing support for over 40 end-users and students.

DSLEXTREME ISP; Chatsworth, CA 01/15/2005-03/17/2011 Phone Tech support serving customers in setup and maintenance related to DSL internet service. Responsible for going thru systematic process as quickly and on a level for each individual customer that was clear and understandable. Resolved all issues that was restricting access and performance to the internet. Made sure that DSL modems, routers and network cards, operating systems, internet security, firewall or any software was working correctly. Checked network settings to assure they were configured correctly, as well as TCP/IP settings. Setup and configure Email client, such: Mozilla, Outlook & Outlook Express, Thunderbird, Opera, and others. In certain cases, I had to walk customer through to check for viruses and spyware. I provided excellent support that was in a manner that all understood, I performed in such a way that my resolution for the first time call was close to 100%, thereby, not having to escalate the ticket, but resolving the issue on the first. I assisted trouble-shooting for other Techs, helping resolve their previous issues, as well.

Source Corp; Binghamton, NY 09/2001-10/2004 Repair, troubleshooting and upgrading PC's, laptops, and loading software. Setup network printers, computer hardware, and maintained databases, troubleshoot network issues and report all unresolved issues to IT Support Team. Maximized time in getting issues fixed, so that End-users could perform job functions with very little down time.

EDUCATION

West Valley Occupational Center, Woodland Hills, CA 2017, CCNA Computer Networking Classes Completed Networking 1/2.

Binghamton High School, Binghamton, NY 1973-1977 Graduate

Technical Skills

A+ Certified in computer repair

Skilled IT Tech for Migration Projects; Windows XP, Windows 7.0-Windows 10

Skilled in various backup and restore software

Skilled in both desktop and laptop repair

Skilled with routers, switches and DSL Modems

Knowledge of Active directory/Windows Server

Knowledge of MS- Office and MS operating systems software, Macintosh OS

Some knowledge of shipping and receiving pc hardware and software, mostly shipping laptops to end-users.

If you are looking for a person who takes pride in their work; who works efficiently, diligently and honestly; who is dedicated, highly reliable, with excellent telephone communications skills; is a conscientious team player; I am the employee for you!