Technician Training

Charles Arthur

*** ***** **, *******, ** ***** • 202-***-**** • *******.*******@*****.***

Objective

Seeking to apply over 5 years of experience in the industry to dynamic position with opportunity to make a positive impact on customer service and team productivity.

Professional Summary

●Experienced fiber optics professional with over 5 years of experience in telecommunications

●Experienced installation and repair technician skilled at setting up, repairing and configuring telecommunications equipment. Proven skills in building relationships with customers and solving problems with little oversight.

●Excellent communication and planning skills. Adept at working in wide range of inside and outside environments to deliver services to customers. Capable of setting up system components and network settings. Good documentation and time management abilities.

●Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

●Capable Telecommunications Technician experienced in installing high-speed data, video and voice equipment. Highly organized and hardworking with impeccable work ethic and diligent nature.

Professional Certification and Training

●CERTIFIED FIBER OPTICS TECHNICIAN /INSTRUCTOR

●Fiber Optic Installer (FOI) CFOT certified 2017

●Advanced Outside Plant (OSP) Technician certified 2018

●FOA LEVEL 1 AND LEVEL 2 certification 2016

●AT&T – Low voltage premise technician training school 2015

●Full knowledge of EIA /TIA standards NEC /NESC

●Comprehensive safety training as needed for job site conditions

●ETA CERTIFIED CFOT, FOI, ADVANCED FIBER OPTICS LEVEL II

●FOA FIBER OPTICS ASSC. LEVEL I & ADVANCED LEVEL 2

●AT&T TRAINING SCHOOL

Technical Expertise

●Full knowledge base of all Safety measures and protocol according to NEC/NESC

●Various fusion splicing (70s, 70s+ and 70r), Pigtail, mechanical and hand polished splice terminations

●Fiber to the home (FTTX) and cable preparation (closures, patch panels and data

center racking)

●Tier 1 Testing- Optical Loss Inspection and Testing in accordance with EIA/TIA

standards and codes

●Tier 2 Testing- OTDR Testing Utilizing various OTDR (Viavi/JDSU, XFO, AFL)

●Troubleshooting problems FIBER, COPPER, DAS NETWORKS

●Configuring equipment OLTS TIER TESTING, SPLICING EQUIPMENT, OTDR TIER II TESTING

●Troubleshooting problems FIBER, COPPER, DAS NETWORKS

Skills

●Installation of Fiber and copper networks WAN / LAN / DAS small cell 5G networks

●Testing in accordance TIA /EIA Telcordia standards and codes ISP/OSP applications

●Repairing systems

●Safety practices NEC/NESC

●Documenting activities

●Configuring equipment OLTS TIER TESTING, SPLICING EQUIPMENT, OTDR TIER II TESTING

●Troubleshooting problems FIBER, COPPER, DAS NETWORKS

●Installing devices TV, VOICE, DATA

●Blueprint interpretation

●Quality processes

●Database entry

●Equipment setup

●Report generation

●Word processing

●MICROSOFT

●EXCEL

●NETWORKING

Work History

Fiber Optics Network Technician, 01/2018 to Current

The Light Brigade Inc. – Kent, WA

ETA CERTIFIED FIBER OPTICS TECHNICIAN instructor / LOGISTICAL TECHNICIAN

Instructed the following training classes:

● FIBER OPTICS LEVEL 1

● ADVANCED FIBER OPTICS LEVEL II

● EMERGENCY RESTORATION CERTIFIED

● SPLICING / TIER 1 & TIER 2 Testing / Mechanical & hand polish termination

● Responsible for teaching / HANDS ON modules

-fiber cable prep and build out

OLTS TIER 1 OTDR TIER 2 testing according to EIA/TIA standards cable

preparation and mechanical and hand polish termination for telecom and utilities

companies worldwide

Logistics support for all shipping equipment in support of all course held year-round

Oversee training equipment valued at a million+ dollars

Accomplishments: Provided classroom based lecture and hands on skills to the nation's

top Telecommunications, Data Center based . Utilities, Traffic Systems (ITS) FTTX, FFT(D)

companies.

●Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications

●Received training and certification from ETA CFOT & ADVANCED LEVEL II to represent brand, explain technical functions of fiber optics

●Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

Combat Medic (68W), 09/2011 to Current

US Army Fort Benning – Fort Benning, GA

EMT Combat Medic

● Active duty with tour

● Received Army combat medals while deployed for service and leadership

● Served on private security detail

● Trained battalion on emergency medicine and advanced medical techniques

●Demonstrated strong commitment to quality care through continuous training and development

●Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care

●Monitored patient status during ambulance transport and transfer

●Communicated with lucid patients to gather incident and medical history information

●Administered tests and medication to stabilize patients in field or in transit

●Assessed situation severity of emergent medical incidents and provided care accordingly

●Operated emergency vehicles to transport critical patients

●Executed well-informed critical decision making in high-pressure situations

●Evaluated patient vital signs and status to determine care needs

●Conducted equipment and vehicle checks to maintain continuous and safe operation

●Prepared relevant SRM documents in conformance with Safety Management System (SMS) order

Fiber Optics Network Technician, 08/2017 to 01/2018

NetPlanner Systems Inc. – Norcross, GA

Distributed Antenna Systems / 5G Small Cell Technician

MAJOR PROJECTS - ATLANTA NCR BUILDING FIBER & COPPER INSTALLATION FOR DAS

SYSTEMS

Install, terminate and test low voltage cables and fiber optic cables.

● Route cable through conduit, above ceilings and between floors per job specifications.

● Read and comprehend technical schematics, operation manuals, maintenance

instructions and procedures.

● Identify color codes for 568A, 568B, 6 strand fiber, 12 strand fiber, 25 pair and 50 pair.

● Provide or relocate cable and modular connections.

● Assist in installation of communications hardware. DAS ANTENNAS, OMNI

DIRECTIONAL, VARIOUS HEAD END EQUIPMENT

● Provided timely feedback to customers and management through prompt, accurate

recording/communication of problem systems and status.

● Escalated unresolved requests using documented procedures, working with third-level

technicians and/or 3rd party vendors to formulate an effective resolution action plan

● Perform other duties as may be assigned.

●Planned layouts and ran cable into buildings and through walls, attics and crawl spaces

●Received training and certification from ETA,and the FOA to represent brand, explain technical functions of mobile devices and guide product selection by customers

●Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

Installation Technician, 03/2015 to 08/2017

AT&T Inc. – Buford, GA

CERTIFIED FIBER OPTICS TECHNICIAN LOW VOLTAGE TECHNICIAN

● Responsible for the installation and repair of LAN and WAN local area and wide area

networks

● Certified utilizing copper facilities and FIBER OPTICS FACILITIES CFOT certification

● Responsible for the installation and repair of internet tv and voice

● Business and home installation

●Evaluated equipment to determine if it needed to be repaired or replaced

●Performed routine maintenance on TV VOICE (VOIP) and DATA

●Installed over hundreds TV VOICE and Data products per year

●Ensured to sell new services to clients and updated existing customers

●Installed new telephone systems, managed configuration and delivered end user training

●Used hand and power equipment for hoisting, measuring, testing and drilling of various types of installations

●Maintained updated knowledge of all equipment, products and services to properly educate customers

●Participated in several training classes for copper and fiber optics skill based training

●Resolved on-site, technical and account problems and boosted customer ratings

●Completed extensive job report for each service call

●Performed routine maintenance on fiber and copper lines to alleviate issues

Education

High School Diploma

Gwinnett Technical College - Lawrenceville, GA

Certifications

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