Customer service professional, Guest service operator
Resume:
Shiquita Robinson
Lead Customer Service Specialist
Ormond Beach, FL 32174
**********@*****.***
Experienced customer service specialist and leader Authorized to work in the US for any employer
Work Experience
PBX Operator
Hilton Hotels & Resorts - Daytona Beach, FL
November 2015 to April 2018
Responsibilities
Provide guest and concierge services to all departments and guests. Also assisted in a leadership role as a trainer to help in training new hires, or assisting with refresher training of agents. Skills Used
Guest services, customer service, hospitality, leadership Holiday Clerk Assistant
USPS Service - Ormond Beach, FL
November 2017 to January 2018
Sort and arrange parcels and packages by zip code or city for outgoing dispatch. Also sort letters and magazines for dispatch as well. Process mail.
Cashier
Home Depot
March 2016 to May 2016
Operate a cashier register to ring up point of sale goods and services items purchased by customers. Promote store amenities and store card. Solicit credit for store, as needed. PBX Operator
Doubletree Hotel - Orlando, FL
June 2015 to August 2015
Responsibilities
Provided guest services to all departments and guests. Skills Used
Guest and Customer service.
Customer Care Professional
First Data Corporation - Daytona Beach, FL
July 1999 to June 2008
Responsibilities
Provided detailed bankcard customer service for multiple bankcard companies and customers. Also provided
merchant check verification for Telecheck. Floor assistant. Accomplishments
I started as an operator, and due to my work ethics and performance, I was asked and trained in the role of a floor assistant, which helped in supervisor duties. Skills Used
Customer service
Leadership
Guest Service Agent
Woodspring Suites - Daytona Beach, FL
March 2018
Process guest check in and out, according to hotel standards. Apply payments. Create reservations, as needed, upon walk in.
Education
Business Administration
Daytona State College - Daytona Beach, FL
2009 to 2009
Mainland Senior High - Daytona Beach, FL
1990 to 1993
Skills
Customer Service, Switchboard, Retail Sales, Call Center, Multiline, PBX Certifications/Licenses
Customer Service Skills assessment - Highly Proficient June 2018
Indeed AssessmentsTM evaluation completed with Highly Proficient rating. View my results:
https://share.indeedassessments.com/share_assignment/txnggs2zyj6xgq69 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Guest services specialist, Leadership, Customer service professional
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