Machine Operator Customer Service

CURRICULUM VITAE OF BRANDIN VERONI

SPRINGBOK FLAT

NEW ORLEANS

PAARL

7646

Cell: 078*******

Email: *************@*****.***

I am a confident and outgoing person with a positive attitude, indulging with sound common sense, and have flexible attitude to work. I am willing to consider both long and short term opportunities which will allow me to develop my skills and gain further experience. My pleasant outlook on life will definitely impact my working environment positively and I am able to work both unsupervised and as part of a team to achieve the necessary targets and objectives of my department.

PERSONAL DETAILS

Name : Brandin

Surname : Veroni

Contact nr : 078*******

Date of Birth : 02 October 1982

ID Number : 821***-****-***

Dependants : None

Languages : English; Afrikaans

Hobbies : Socializing, Music, Reading, Sport

EDUCATION

TERTIARY EDUCATION

Institute Hugenote College (2001)

Course MOUS (Microsoft Office User Specialist)

Subjects : Microsoft Word; Microsoft Excel; Microsoft Outlook; Microsoft ; Microsoft PowerPoint

Personal and Social Skills

Introduction to Basic Psychology

SENIOR EDUCATION

High School Attended: New Orleans High School

Year Passed: 2000

Qualification Obtained: Matric Certificate (Grade 12)

Subjects: English

Afrikaans

Biology

Geography

History

Woodwork

SKILLS:

Bilingual: I am fluent in both verbal and written English and Afrikaans

Computer Literate: Familiarity with computer based work and training on MS Office

Strong Customer Service Skills: Ability to deal confidently with face to face enquiries from customers.

Good Organisational & Interpersonal Skills with an ability to prioritise work to meet deadlines & coping with fluctuations in workloads.

EMPLOYMENT HISTORY STARTING ROM MOST RECENT

CAPTIVITY HEADGEAR

Position: Dispatch Clerk (July 2007 - June 2009. RFL- Offered better position)

Duties:

Dispatching goods

Stock Controlling

Raising and crediting invoices

Reference: Carl Mentoor-073*******

PREMQUIP MANUFACTURING

Position: Machine Operator

Duties:

Operating various machines including Flow Drill Machine, Standing Drill, Bar Welder and

Spot Welder.

TELETECH

Position: Customer Service Representative (June 2009 February 2010. RFL- Offered better position)

Duties:

Customer Liason concerning mobile phones

Offer rate plans, phone and other features

Handset upgrades and returns (exchanges)

File service requests and missing payments

Assist customers with and during service outages

Take and handle payments (debit, credit, check)

Training Received

Life Skills

ACE (Accent and Conversational English)/iConnect

Product Training

TCC (live calls)

References

Warren Wesso -731458622,

Giovanno Arendse-078*******,

Faizel Leonard-072*******

Stream Global Services (Brand-TalkTalk) (February 2010- May 2011. RFL- Company closed)

Duties:

Customer Liaison concerning landlines and Broadband

Offer/Change & Upgrade/Downgrade Voice and Broadband Packages

File/Add Service Features, missing payments and Raise credits

Place orders for Broadband Equipment (Routers,micro-filters,tune up kits, installation discs)

Handle returns for BB equipment

Take and handle payments (debit, credit)

Log complaints

Training Received

Life skills

Product training

Grad Bay (live calls)

References

Chanel Wolmarans-079*******

Faizel Cornelius-082*******

Teleperformance/Vodacom (July 2011 - July 2012. RFL- Offered better position) :

Duties

Offer rate plans/ Value added services

File service requests for network issues, updating credit cards, payment arrangements, refunds etc.

Reference

Ronaldo Thomas-082*******

Capita (O2-Client) July 2012- March 2013. RFL Relocated to Port Elizabeth (personal reasons).

Customer Liason concerning mobile phones

Offer various mobile tariffs (Upgrades), the latest mobile devices including add on features

Track and place orders on behalf of customers also confirming returns

File service requests during outages

Process debit and credit card payments

File and track missing payments/ Action Journal transfer/ credit transfers between multiple accounts

Handle customer complaints

Reference

Leanne Morse:Team Leader-084*******/ 073*******

Amazon.com (19 July 2014 - 31 December 2014. RFL Contract expired.)

Customer Liaison concerning retail products sold online

Assisted with placing and tracking orders via various Carries

Processing debit and credit card payments

Track missing orders and payments

Handle customer complaints

Creating replacements, upgrading shipping speeds.

Handling Kindle (Tier 1), Textbook Rental and Locker related queries

Up skilled to handle contacts via e-mail

Reference

Travis McDonald : 084*******

Callforce ( 04 April 2015 2017)

Tutor (English) adults and juniors online.

Conversational English, grammar, pronunciation, listening, reading, writing skills

Demo s (grading/rating new clients level of English)

Reference

Gail Swann : 084*******

Boxfish Education (2016-current)

Contact this candidate