Project Coordinator Software

Arun John

Business Analysis Professional with Product and Project Management Experience

ITIL certified and CBAP trained, Business Analysis professional with 8 years’ experience, seeking for challenging roles in product or service based companies.

Door No. 57, 3rd cross Omkar Nagar

Arekere Gate, Bangalore, 76

***********@*****.*** / 812-***-****

Skills

Technical

Business Analysis – 7.2 years

Agile/Scrum- 5 years

MSSQL

VB.Net

Test case creation and Manual Testing

Customer Service

Information security and Vulnerability check

Domain experience in e-Commerce, Retail, BFSI, Hospital, CRM and ERP, CMS based projects.

Handled projects done using PHP/MySQL, WordPress, Drupal, Magento and .Net

Knowledge of: MS Excel, SaaS, RPA, Service Now, Clarity, MS Office, SalesForce, Jira, Python, Visio, MS Project, MS Dynamics.

Soft Skills

Write stories and poems

Anchoring

Engage audience with fun activities

Debate

Work Experience

Aptean

Sr. Business Analyst Aug 2015 –

Responsibilities

Study the products of Aptean and their licensing methods.

Working with product leads/managers to formulate and document business requirements

Get hands on experience in license generation and issue licenses as requirements rises.

Identifying, investigating, and analysing business processes, procedures and work practices

Identifying and evaluating inefficiencies and recommending optimal business practices, and system functionality and behaviour

Using project management methodologies, principles and techniques to develop project plans and to cost, resource and manage projects

Worked with SaaS upgrade of the product.

Taking responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system

Take part in merger and acquisitions of new companies and figure out the licensing part of new products.

Refine and streamline the licensing process of Aptean.

Educate the teams and managers about the best practices to be followed for licensing.

Achievements

Helped in meeting and exceeding quarterly and yearly target within first 3 months of joining.

Prepared the cost and risk analysis for the major products of Aptean.

Suggested initial outline of the prospective software to be developed

Guided a product team in creating their own prototype licensing software.

Target India (On payroll of Adecco)

Project Coordinator May 2014 – July 2015

Responsibilities

Create change requests for the managers to present in Change advisory board.

Create the tasks for changes and assign to respective resources

Working with project teams to formulate and document requirements.

Arrange for CAB meeting and document the necessary details

Create and handle incidents as and when situation rises

Do the basic trouble shooting for cameras in US stores as well as other Target locations.

Ensure the ITIL process is followed in all phase of the project handled.

Resource management using the tool Clarity

Problem management using tool Service Now

Achievements

Took care of MQ/MB upgrade project, without much prior information and successfully completed upgrading 1500 stores within scheduled time.

Started and completed cameras security compliance project and updated passwords for cameras in nearly 2000 stores. Approximately 100,000 cameras were taken care of.

Apart from doing the project coordination work, did the technical side of the work myself which consists of password changing and troubleshooting the offline cameras.

TTK Services

Sr. Project Coordinator Nov 2011 – May 2014

Responsibilities

Working with customers to formulate and document business requirements. Mostly the requirements were gathered over calls.

Identifying, investigating, and analyzing business processes, procedures and work practices

Identifying and evaluating inefficiencies and recommending optimal business practices, and system functionality and behavior

Using project management methodologies, principles and techniques to develop project plans and to cost, resource and manage projects

Taking responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system

Liaising between the team members and customers.

Identifies and communicates with users to formulate and produce a requirements specification to create system and software solutions.

Set up and facilitate daily scrum meetings for project progress. Record the development of each project and help members with issues, if any.

Ensure the software id up and working. Sign-off the project.

Worked using WordPress. Help customers with minor issues

Achievements

Increased the client base of the company.

Company started a separate website for software services, which was earlier just a part of main website.

Team size increased from 6 to nearly 20.

Managed multi-faceted projects from basic Word Press projects to complicated MVC based projects.

Created web pages myself for a client even being non-technical person.

Got appreciation from clients personally.

Ahalia International

Software Developer Jan 2011 – Nov 2011

Responsibilities

Working with users to formulate business requirements. Check with the hospital employees about the requirements.

Document business requirements. Created the documents as per the instructions by in-charge of each department in Ahalia.

Create design for the software using .Net framework. The design will be approved by the team lead before proceeding with development.

Create the database design discussing with team lead. Worked using MSSQL 2008.

Develop the software. VB.Net was used for developing the front-end and back-end of the software.

Deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system. Testing too was done by us as the team size was less.

Deploy the software in premises. Software need to be deployed in the corresponding departments. Train the people there, on the functionalities.

Maintenance of the software. Issues need to be trouble-shooted as and when it occurs.

Achievements

Studied and started working on VB.Net within a month, even though being formally trained in C#.Net

Brought up the idea of patient tracking system and implemented it in the hospital.

Developed and implemented most of the required software for new Ahalia Diabetes hospital.

Education

Courses

Master of Computer Applications (MCA)

CDAC, Trivandrum (CUSAT University) 2007 - 2010

Post-graduate professional course for computer applications. Had Math and Statistics as subsidiary subjects in first semester. Completed this from one of reputed institutions in India, CDAC.

Bachelor of Science, Statistics

St. Thomas College, Thrissur (Calicut University) 2004 -2007

Graduation in Statistics. Had Physics and Math as subsidiary subjects.

Certifications

ITIL Foundation

Simplilearn 2014

Completed ITIL certification with 98% mark.

License: GR750121242AJ

Diploma in Project Management

Alison Online 2013

Studied and completed this online course during the time I was working in TTK services.

Diploma in .Net Technologies

NIIT 2010

Studied .Net framework and related technologies like Ajax and CSS.

Personal Details

Date of Birth: 6 January 1987

Nationality: Indian

Current Location: Bangalore

Languages Known: English, Hindi, Malayalam and Tamil

Reference

Available on Request

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