Customer Service Assistant

Hanee Patel

****sugarbush road, Missisaga,ON L*B 2X4 Tel: 647-***-**** **************@*****.***

A meticulous biotechnology graduate looking to put extensive course work and laboratory experience into practice. Pairs a Bachelor’s Degree in Pharmacy and a Biotechnology Advanced Diploma to analyze and interpret scientific data and concepts. Adept in performing complex tasks such as micropipetting, extractions, and centrifugation and operating instruments such as liquid handling robotics. Possesses excellent understanding of proper collection of pathology samples. A strong communicator, fluent in English, Hindi, and Gujrati. Thrives in collaborative, cross-functional environments and is well-versed in the policies and procedures required to sustain highly effective teams. Also, I am pharmacist in india. Currently I give evaluation examination in canada.

SKILLS & KNOWLEDGE

Presentation Skills

Analytical Thinking

DNA Extraction

DNA Quantification

Data Management

Biotechnical Automation

Kroll software

Research Skills

Training & Development

Customer Service Excellence

Occupational Health & Safety

Workload Prioritization

Exceptional Communication

EDUCATION

Biotechnology Advanced Diploma (Completed) Fleming College – Peterborough, ON

Course Work Highlights: Forensic Science, Chemistry, Forensic Techniques, Biochemistry, DNA, Molecular Biology, ETC

Created primers for DNA in weekly labs.

Received positive feedback from instructors for commitment to studies and technical knowledge

Presented laboratory work and findings at the end of each semester.

Completed intensive research assignments in the Forensic Techniques and Biotechnology courses.

Performed numerous blood sample analyses in forensic labs.

Tutored a peer in physics and helped him improve his overall grade.

Bachelor of Pharmacy (2015) Gujarat Technological University – Gujarat, India

Course Work Highlights: Pharmaceutics, Pharmacognosy, Pharmaceutical Technology, Quality Control, Pharmaceutical Chemistry, Applied Pharmaceutical Human Education, Pharmacology

Checked tablets for contaminations and infestations determined which batches should be kept or discarded.

Created tablets, injections and cosmetics throughout the program.

Praised by instructors for excelling in all levels of study.

PEBC Evaluation examination in canada (2 month volunteer in privet pharmacy)

PROFESSIONAL EXPERIENCE

SANDWICH ARTIST September 2016 - Present

Subway – Peterborough, ON

Gained valuable customer service experience while managing a high volume of customers, ensuring they receive the most quality service possible.

§Responds quickly and resourcefully to a wide variety of people during peak lunch and dinner hours.

§Receives praise from management on punctuality and the ability to handle frustrated customers.

§Mentors new employees who greatly appreciate the additional guidance.

§Monitors company database and analyzes the core differences in the budget to previous years.

MARKET PLACE PHARMACY

Pharmacy Assistant – 1 year

Reference- Jhanvi Patel +1-705-***-****)

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