Social Media Customer Service
Resume:
Adam Speckman
WORK EXPERIENCE
Sensogram Technologies – Plano, TX (June 2018 – July 2018)
Marketing & Supply Chain Intern
●Worked within a team structure to strategically develop product brand awareness.
●Strategically utilized digital, SEO tactics and social media platforms for advertising.
●Created branded materials including formal product user manuals and best practices guides.
●Worked within a team to create and execute a full media plan for a new product launch within 5 days after business arrangements changed.
●Purchased Packaging Materials.
OPA Associates – Lawrence, KS & Plano, TX locations (March 2018 – May 2018)
Marketing & Social Media Intern
●Generated and executed a mass brand awareness campaign to incite customer interaction via direct mail, email and social media channels.
oSocial media channels used included Facebook, LinkedIn and WordPress blogs.
oComposed the creative elements of the brand awareness campaign.
●Assisted with the company’s event planning.
NO Magic, Inc. – Allen, TX (May 2017 & May 2018; week-long event)
Global Symposium Marketing Aide
●Managed the setup, inventory, supply needs and tear-down of more than 100 company booths for the symposium trade floor.
●Maintained and executed vendor relations.
●Created floor plans.
Lifetime Fitness – Plano, TX (June 2017 – August 2017)
Membership Services
●Developed and exhibited outstanding front desk customer service aiding patrons with a variety of needs.
●Assisted management in execution of promotional events.
●Utilized and maintained the system database for customer marketing and in staying current with payments and fees.
Servoyant, LLC. – Allen, TX (June 2016 – December 2016)
Documentation Specialist
●Researched and reported on feature differences of an office software upgrade.
●Captured and indexed graphics for a new and modified user interface (UI).
●Updated firm outreach materials with new images and firm branding.
●Created new training documents for updated firm features.
●Upgraded website coding to reflect brand updates.
IT Skills
●Proficient in Microsoft Office Suite:
PowerPoint
Word
Excel
●Google Analytics certified
●Experience with SAP Software
EDUCATION
The University of Kansas – Lawrence, KS (Graduated May 2019)
KU School of Business – Bachelor of Science in Marketing, Concentration in Supply Chain Management
VOLUNTEER WORK & ACTIVITIES
Alpha Epsilon Pi Fraternity – Lawrence, KS (Years)
Academics Chair (January 2016 – December 2016)
●Achieved highest cumulative GPA in chapter history at KU.
Recruitment Committee (Fall 2016 and Spring 2017)
Chabad Jewish Services
Volunteer in a variety of capacities (August 2017 – Present)
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