Executive Assistant Customer Care

DRAGANA PETROVIC

Arlington, VA ; Mobile: 571-***-****; ********.**@*****.***; www.linkedin.com/in/draganapetrovic WEALTH MANAGEMENT BUSINESS DEVELOPMENT RISK MANAGEMENT Skills: Cross-Functional Leadership Analytical Thinking Versatility Negotiation Assertiveness Achievement Orientation Customer Care Compliance Innovation Strategic Thinking Innovative, committed and successful international professional with over 15 years of experience in multinational corporations in strategically chosen roles with progressively more responsibility; Possesses valuable experience in private banking, finance, strategic planning, risk management, customer care, project management, business development; Analytical and organized with ability to meet deadlines and implement effective solutions in high stress environments; Nurtures high caliber professional team.

EXPERIENCE

J6 Labs Consulting LLC – Washington DC 08/2018-04/2019 CLIENT SOLUTIONS MANAGER

Promoting J6 business and operations within commercial, non-profit and government sector

Generated 12% of new business within the first 6 months

Performing marketing and research analytics

Conducting operational and financial project management for clients in media, environmental and HR industries

Societe Generale (EPA:GLE) 10/2004– 08/2018

Multinational banking and financial services company headquartered in Paris; Serbian subsidiary HQ HEAD OF TROUBLED ASSETS COLLECTIONS AND RESTRUCTURING 10/2014 – 08/2018

Managed 10-member team in charge of assets collections and restructuring

Led organizational restructuring and increased team KPIs- increased amount collected from $600k to $1.6m monthly, collection efficiency from 20% to 45% within a year and number of calls from 30 to 100 daily on average per agent

Implemented innovative solutions for process improvements

Received exceptional achievement commendation for debt restructuring which led to increasing efficiency by 25%

Managed successful implementation of new software tool in cooperation with Societe Generale Paris

Collaborated on cutting-edge events for business development: 2018 Global Start Up call, 2017 Fintech Hackathon HEAD OF PRIVATE BANKING 07/2012 – 09/2014

Managed $125m+ portfolio or 25% of total individual clients’ assets

Oversaw all aspects of high net-worth individual banking activities as leader of four-member team

Established cooperation with Societe Generale Switzerland Private Banking to open additional investment opportunities to Serbian high net-worth clients

Received annual managers’ award for meeting private banking deposit and loan volume goals PRIVATE BANKING ADVISOR 10/2008 –06/2012

Created portfolio of high net worth clients and doubled it within one year, by providing tailor-made solutions and personalized service

Increased deposits and mortgage loans volume by 80% resulting in 10% revenue growth

Identified expats as target clients, created and implemented customized offerings and increased private banking profit margin by 6% in year one

RETAIL MANAGEMENT EXECUTIVE ASSISTANT 10/2004 – 09/2008 EDUCATION AND TRAINING

M.A. and B.A. in French Language and Literature, University of Belgrade, Serbia 06/2003

Compliance and Operational Risk; Risk Fundamentals I and II, Internal Course Societe Generale Group 10/2014

Amicable Debt Collections, Mellon Academy 06/2015

Assets Collections and Restructuring, BRD Bank, Subsidiary of Societe Generale Group 03/2016

Securities Industry Essentials Exam, FINRA 06/2019 OTHER

Advanced proficiency in Word, Excel, Power Point, Outlook, Access, Google Analytics

Full Professional proficiency in English, French and Serbo-Croatian

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