Quality Analyst

Jyoti Priya Chinta

Email: ****************@*****.*** Mobile: +91-950*******

Career Objective:

Content Developing, Abstracting, Proof Reader, Web Research, Quality Checker and CMS also. To serve the organization with the best of my technical skills and abilities by utilizing my educational and professional knowledge and experience.

Technical Skills:

Well-versed in software tools CMS SharePoint, E-commerce websites, Content Studio, Setup server, Migration process, HTML, CSS, Software Manual testing, Web Design, Run campaigns for different Services/Products.

Professional Experience:

Marketing Operational Analyst

Dell International Services, Hyderabad

Aug 2016 – June 2018

We use Microsoft SharePoint for content with its’ Content Management System to launch the new products online and responsible for the new product launches and sustaining operations on product specifications, to customize new Dell Polaris web pages and responsible for the micro content edits and migration of pages to new UI layouts as per the global requestors and Business Units based on the stakeholder’s change requests.

Responsibility:

Proficient and depth knowledge in SharePoint /Content Studio /E-commerce/WCM and design for core content management, workflow, content generation and other related content management disciplines.

Knowledge of content management-related technologies such as digital asset management, document management, enterprise search, social & collaboration.

Stake holder engagement and fixing errors on different pages in Dell.com pages PD page, Franchise page, Category pages, Deals pages.

Accomplished successfully different global projects pages like Tech Spec, Regulatory, Tiny Title, Image updates in Dell.com Pages.

Creating new pages as per the assets which are providing by business stake holders.

Mentoring to the new Joiners and track progress end to end process.

Providing Innovation ideas to Automation team to develop tools which will reduce the time.

Manage all the Web pages of Dell.com and update Video, Scene7, Content Management, Translation

Maintaining SLA and Quality 100% fixing the issues on time Dell.com pages and maintain good customer experience.

Migrating dell.com pages to responsive layout and removing old content.

Manage web parts, XML Files, libraries, documents, PDFs in different pages in Dell.com.

Proficient in application development skills for more than one technology as well as proficient in multiple design techniques.

Ability to work in a cross functional teams EOL process, Scrum teams, Quality Teams, sustaining teams, C-SAT.

Handling regional projects understanding and delivered on time with 100% Quality/SLA – US/APJ/EMEA stakeholders.

Able to handle individually escalations and problem solver immediately.

Manage Quality work flow process send files to Quality work flow.

Reporting/Quality Analyst:

Apex Co-Vantage India Pvt. Ltd

Jan 2009 to Aug 2016

Responsibility:

Client feedback analysis and review.

Editing, proofreading, and abstracting.

Quality reporting, preparing quality reports.

Responsible for quality control, documenting and reporting of the quality status.

Auditing of changes takes place in customer database and in excels spreadsheet.

Correcting any error in grammar, punctuation, capitalization, font formatting, and the other elements.

Reports are processed in standardize database

The source of the project contains a Long Description and a Short Description.

Performing deletion and addition on some parts.

LD requires editing as per given guidelines, and create an SD within 349 characters using the edited version of the LD and Web research to confirm the accuracy of the data for LD.

The editor has to deliver the completed work (source) to the client within 24hrs.

The editor has to convert the finished work in the format of an XML file.

Content Analyst/Proof Reader

Apex Co-Vantage India Pvt. Ltd

Sep 2005 to Dec 2008

Responsibility:

Web research to confirm the accuracy of the data.

Proof reading of indices from several different print products.

Corrections are made using standard proof reading conventions.

Auditing of changes in records for the customer’s online BIPOL database.

Auditing of changes takes place in Title and contributor information.

Report filenames are provided through an Excel spreadsheet.

Contributor reports are processed to standardize contributor names in BIPOL database.

Achievements:

Promoted to Quality Analyst on the basis of performance during the fiscal period 2013- 2015.

Reached targets consistently and got extra incentive every month for both productivity and quality.

Personal Skills:

Self Confidence and Hardworking.

Ability to work in variable and in any platforms.

Self-motivator and quick learner.

Extra-curricular Activities:

Awarded several certificates in Talent search exams.

Actively participated in seminars.

Regular participant in all the cultural activities.

Academic Qualification:

MCA from SKU University, Anantapur in 2004

BSC Computers from SKU University, Anantapur in 2001

INTERMEDIATE from Board of Intermediate Education in 1998

SSC from CBSE in 1996

Personal Details:

Languages Known English, Hindi and Telugu.

Husband Name G. Shravan Kumar

Contact Address Ruby Roof, Flat No. 14,

Opp: Leela Hospital

Mothi Nagar

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