Customer Service Manager

Nicole Beatty

**************@*****.*** 937-***-****

OBJECTIVE:

To obtain a position within a respected organization that can benefit utilizing all my acquired skills and experience toward organizational goals.

EXPERIENCE:

Customer Service

Victoria Secret Direct October 2018 – June 2019

Responsibilites:

Assist customers via Live Chat

Take orders, returns, exchanges

Resolve billing concerns

Provide problem resolution

Sales

Customer Service

Window World June 2015 – August 2018

Responsibilities:

Assist customers via phone and in showroom

Schedule leads for salesmen

Maintain daily paperwork

Assist manager with other duties as needed

Customer Service / Clerical Administration

Dayton Power and Light January 2007 – December 2013

Responsibilities:

Open and close accounts for customers

Resolve billing concerns

Collections Resolution

Received 5 Excellent Customer Service Awards

Became back up for dispatcher and collections departments

Transferred to Correspondence / Clerical department

Maintained incoming and outgoing correspondence

Data Entry

Daily reports

Phone/Email support

Warehouse Manager / Customer Service November 2005 – November 2006

Warmbat Australia

Responsibilities:

Pulled, packaged, shipped orders

Handled incoming and outgoing deliveries

Given Customer Service responsibilities within 6 months of employment in addition to Warehouse position

Assist customers via phone and email with order management, billing, and returns

Maintained paperwork incoming and outgoing

Processed 50-75 internet orders daily

Handled personal finances for company President

Assisted Sales Manager with promotional items and stock for Sales Reps

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