Service Manager
Resume:
BRIAN K MIDDLEBROOKS
***** ******** **** ***** ****, Temecula CA 92592 *************@*****.*** 951-***-**** https://www.linkedin.com/in/brian-middlebrooks-03554a93/
OBJECTIVE
Experienced Information Technology professional versed in all aspects of IT management. Strengths include life cycle management, disaster recovery, enterprise systems architecture, IT consulting, migrations, project management and business development. A proven leader that builds and motivates highly skilled teams.
SKILLS & ABILITIES
AIX and Firmware upgrade this includes net-new AIX builds, mksysb builds, AIX OS upgrades, AIX Storage Array migrations, SOX, HACMP upgrades, VIO server upgrades, CPU, Memory, Adapter DLPAR, SAN management, SAN Port migrations, Decommission, Tripwire, Lifecycle management, Disaster Recovery, NIM, IT Strategic Planning, Contract Negotiations, Vendor Relations management, Budgeting, Service Delivery management, Change management, Customer Support management, IBM P Series Certified.
EXPERIENCE
PARTNER/CTO MIDDLEBROOKS GROUP, LLC
2015 TO PRESENT
·Co-Founder and CTO responsible for overall infrastructure and efficient running of IT operations.
·IT staffing and consulting services to diverse client base.
·Create client solutions and oversee strategy development and SOW.
·Establish processes and procedures for the management of Client concerns and issues.
·Renegotiate contracts to better support the direction and future growth.
·Develop key relationships with vendors and clients.
·Recommend long-term approach to strategic suppliers and technologies with the aim of optimizing operations and delivering savings.
·Direct the development and implementation of Life Cycle strategy and approach.
Manager, UNIX Lifecycle, IBM
2009 TO 2015
·Consulted and advised senior management on Lifecycle strategy.
·Managed risk assessment for senior leadership.
·Oversaw engineering workload, priorities, and approved changes.
·Influenced creation of SLAs.
·Partnered and collaborated with various departments to ensure lifecycle quality.
·Created standard build strategy to decrease instability and inconsistency in build projects – still used today.
·Created an inclusive environment through promoting trust and excellence to encourage different perspectives in problem solving, innovation, and collaboration across departments.
·Established processes and procedures for the management of Client concerns and issues.
·Sought-after SME to participate in ongoing client meetings to provide critical technical insight to the lifecycle environment.
·Approved Change Management Requests.
·Created and managed client expectations with clear project initiation, scope definition, milestone, oversight until closure.
·Served as champion for customer service and project management excellence.
System Programmer Consultant Specialist/Team Lead, Kaiser Permanente
2005 TO 2009
·Provided a world class service management function that enabled the expansion of critical patient care applications by defining and practicing repeatable and scalable technical and business processes for IT service restoration.
·Partnered with Service Operations Manager, Engagement Liaisons and ETS Managers to minimize down time to recovery, and to improve overall availability.
·Resolved critical incident tickets and recommended solutions while ensuring expeditious service restoration.
·Developed proactive monitoring processes for critical applications and systems to minimize user impact.
·Facilitated NOPS wide troubleshooting efforts for service impacting problems of enterprise applications though collaboration with technical and business organizations.
·Created support documentation and provided training for internal and external personnel.
·Followed best practices including Change, Problem and Service Management.
·Supported enterprise-wide initiatives, ensuring clear project initiation, scope definition, milestone oversight, user acceptance and closure.
EDUCATION
SUBURBAN TECHNICAL SCHOOL, ISLIP NEW YORK
INFORMATION TECHNOLOGY AND ADVANCED ELECTRONIC THEORY
Additional Education:
Tivoli Framework, AIX 5L System Administration Performance Management, AIX 5L Jump Start for UNIX Professional, AIX Korn Shell Programming, AIX HACMP Implementation. Customer Satisfaction Seminar, RISC System/6000 Advanced, Software Skills 1 & 2, ADP Power Broker, AIX 3.5, AIX 4,5,6,7, AIX System Administration, Ascend Routers, Cisco and Baynet Routers, IBM Micro-Channel, Value Point, IBM/Compaq Servers, Controllers, Laptops, Laser & Dot Matrix printers, Compaq Desktop family. ADP Partner, Partner for Windows, ILX Financial System, Quotron Financial System, and assorted Hewlett Packard peripherals.
COMMUNICATION
Managed a team of highly skilled engineers to refresh over 80 P4 frames containing hundreds of virtual servers, under my guidance the team also refreshed 118 P5 frames (again with hundreds of virtual servers) against a target of 120 for the year. These successful numbers were reached even with significant numbers of reductions in the life cycle management areas and overtime restrictions, however even with the restrictions I managed to saved IBM over $700,000 in penalties.
Among the server requiring refresh were VIO servers. These are the most technically difficult and subject the environments to the most risk of impact. Even with the reduced staff the team and I delivered 54 servers refreshes against a target of 60. Considering the conditions this was a successful number.
Aside from the frame refreshes I also needed to move the P Series environments off an aging storage arrays to refreshed storage arrays. This is a technically difficult and arduous activity. These were performed with very little to no impacts. Under the challenging conditions I was still able to deliver 13 of the 15 Array migrations for the year, saving $1.6 million.
Completed over 440 AIX server builds, decommission 23 storage arrays, migrated and decommissioned 78 SAN switches and upgraded the operating systems on over 700 servers.
LEADERSHIP
United States Marine Corp 1986 -1990
REFERENCES
UPON REQUEST
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