Network Specialist
Resume:
Fazil Ahmed
Mobile : +966-**-***-****
Jeddah – Saudi Arabia.
E-mail : *****.*.*****@*****.***
Objective Seeking a challenging position in IT Infrastructure of an organization where professionalism and ethical values are the key success factors for growth and development. Profile
A well-educated infrastructure technology professional, with wide extensive practical experience in planning, designing, configuring and implementing Networks and Datacenters using best practices. Specific areas of expertise are as follows:
Possesses skills that have been gained through establishing and developing full Technology infrastructure projects, networks from initial conception to completion
8+ years professional experience of planning, designing, implementing and managing complex communication networks
5+ years professional experience of managing large scale computer rooms and Datacenters hosting mission critical IT services
Extensive LAN, WAN and troubleshooting knowledge. Working cross-functionally within a customer focused, multi-site environment, maintaining the delivery of IT support services and technology
Proficient problem-solver with thorough analytical skills who envisions business and technical perspectives to develop workable solutions
Motivated achiever who understand organizational goals and objectives and lead in applying technology to these objectives, provides value added services, and deliver projects within time and budgets
Employment
History
Professional
experience
Major
achievements
Network Specialist, National Container Terminal, King Abdullah Port, Saudi Arabia.
January 2017, Till Date.
In my current position, I am responsible for the managing Active – Active datacenter which gives the connectivity to four different sub-station, redesigning the network layout according to new business requirements. Manage Support Team and IT related Port operation (support 24 x 7 x 365) and host mission critical databases. I’m also assisting IT Director in different IT Infrastructure projects.
As the Team Lead of Network Engineer which consist of five resources assist them to provide the second level support to the users
Managing the Helpdesk Team which consist of eleven resources and they are working in a shift basis. Help them to provide the effective user end support, mitigate the recurrence issues, Managing their routine task and tickets through Helpdesk Manage Engine
Assisting IT Director, team final appraisal and KPI evaluation, Drive the KPI from Helpdesk Manage Engine
Design and lead the different network projects in my current capacity. Major projects are consists of Network Security Policy (NPS), Auto Configuration Backup, Redesign of Network using 10/40 Gbps, Firewall Replacement
Proposed and design the Disaster Recovery (DR) procedures and policies
Design and implement the Wireless Network in the main operation area using the Aruba Networks, STS Crane, Rubber Truck Gentry and Truck Trollies are working on different bands. Managing wireless connectivity on 5 GHz and 2.4 GHz and making sure the maximum uptime of network connectivity.
Design and manage remote sites with Ubiquiti PTP devices.
Design the Captive Portal for the guest visitors, making sure they can only access the internet rather than accessing the other production VLANs Page 2 of 4
Supervising all Maintenance activity including fiber splicing, installation of AP on 40 meter High Masts and Structure Cabling with the help of Help Desk Engineers
Achieved budget reduction of approximately four percent through improved IT expenditures and support, reductions in consultant contracts
Rather than doing the support level agreement with the contractor. Emphasis the infrastructure team to lead from the front
Management, administration, troubleshooting and maintenance of all networking systems including software, hardware and accessories comprising of: a. Core Routers, datacenter switches, distribution switches, SAN switches, VPN gateway, ProxySG, ProxyAV, PacketShaper, firewalls, load balancers, etc. b. Wireless controllers, network management appliances and tools, PtP links, etc.
c. Access Switches, media converters, Indoor and outdoor wireless access points, rugged switches, CCTV IP Cameras
Managing Infrastructure services on Active - Active Datacenter
Replacement of Cisco ASA 5585-SSP-40 with Sophos XG Firewall Senior Network Engineer, CSS Corp Pvt Ltd, Chennai, India. May 2016 to January 2017.
Responsible for configure and test new hardware and software.
Supporting devices like, FDN 640, FDN 40(MSBG), Ulterius WLC, Ulterius T1023 AP.
Responsible for to do UAT testing in the new devices with respect to Routing, Switching, Security and wireless protocols.
Repairing and maintaining TCP/IP networking and hardware.
Communicating the Issues in the IOS releases to the developers and programmers. Network Engineer – L2, Innova Solutions Private Ltd, Chennai, India. August 2015 to January 2016.
Monitoring the CISCO ASA 5515, Fortigate 100D and Fortigate 200 D firewalls with site to site VPN configurations.
Working on cloud services like create the VPC’s, Internet gateways, Subnetting, security groups and VPN in VPCS, VPC peering’s in AMAZON WEB SERVICES.
Configuring the VLANS and VTP configuration in S3750 switches.
Configuring Routing Protocols in routers 2921, 3825 and L3 switches (6500, 3750).
Monitoring the networking with OPenNMS, MRTG and Cacti analyzer based upon the ticket priority.
Responsible for managing 24X7 Business Operation activities as per SLAs.
Planning, Implementing and Managing network consisting of 3750, 3560, 3550 and 2950 switches and 3800, 2800, 2600, 2500 and 1800 series routers.
Planning and Implementing Internet Leased Line, point to point Leased Line using CISCO Routers and configuring routing protocols such as RIP, EIGRP, OSPF, BGP.
Configuring switching concepts such as trunking, ether-channels, inter-vlan routing, spanning tree, Port security, redundancy protocols such as HSRP and GLBP.
Configuring point to point wireless links using Rad-Max devices. Managing, Installing and Configuring
Creating technical documents in support of implementation and maintaining. Senior Network Engineer, TATA Communications Transformations Services Ltd, Chennai, India, August 2010 – August 2015. TCTSL supports engineering across wireline and wireless technology domains supporting multiple equipment and platforms. Our network engineering function comprises planning, design Page 3 of 4
and engineering services which are based on understanding of a service providers network requirements. TCTSL supports engineering across wireline and wireless technology domains supporting multiple equipment and platforms.
Projects:
1. Network Engineer for the client Vodafone UK (Cable and Wireless UK), Chennai, India
(Off Shore Support). August 2010 to August 2013
2. SME – Provisioning and Configuration Management for the client Mobily Telecom
(Etihad Etisalat), Riyadh, Saudi Arabia. September 2013 to January 2015. 3. Senior Network Engineer (L2/L3 Support) in IPSOC Priority Support for the client TATA Communications Ltd, Pune, India. February 2015 to August 2015
Troubleshooting of MPLS based VPN (L2 and L3) and ILL circuits of managed and unmanaged customer which is provided by Tata as TIER 1 service provider from its various POP locations.
Working in Technical Customer support team to resolve customer network issues.
Providing Level 2 and Level 3 support for ILL & MPLS customers, troubleshooting issues regarding Internet Leased line/MPLS.
Responsibilities at primary level on Cisco switch & Routers, Alcatel routers and Juniper switches for troubleshooting.
Resolve Internet Operation related issues i.e. Browsing, Remote server accessibility, Latency, Packet drops, link Flapping, errors.
Remotely troubleshooting & Up-gradation related problems of WIMAX, RADWIN & CAMBIUM.
Works with customer to perform troubleshooting of outages to determine if issue is telecom, power, cabling or equipment-related.
Verbally communicates escalation issues impacting targeted response times to management.
Updating the tickets with all necessary configuration logs and accordingly coordinating with respective teams for identification, diagnosis & troubleshooting n/w problems.
For quick resolutions escalating local issues to Local Operations Centres & LM providers.
Assuring the service quality by keeping customer assured about the updates using phone, email & SMS, based upon the ticket priority.
Responsible for managing 24X7 Business Operation activities as per SLAs
Issues: Handling minor cases like Packet drops, Latency, Flapping, IP reachability, IP accounting, Routing, Policy maps, Low throughput, slow browsing, upload
/download speed issue, duplex setting
Devices: Cisco, Alcatel, Juniper, Wimax, Radwin
Professional
Certifications
& Trainings
Currently studying Cisco Certified Internetwork Expert of Routing & Switching
(CCIE)
Cisco Certified Network Professional of Routing (CCNP) – CISCO ID: CSCO12358437
Cisco Certified Network Associate (CCNA) – CISCO ID: CSCO12358437
Amazon Web Services (AWS) – Solution Architect - Course Completed.
CWNA, CWNP, CWSP – Wireless Course Completed
Cisco Certified Network Associate (CCNA) – Security – Course Completed Academic
Qualification
Bachelor of Engineering (B.E) in Electronics and Communication Engineering Passed with 82%
Anna University, Chennai, India. (2006 – 2010)
Web site : https://www.annauniv.edu/
Page 4 of 4
Achievements College Topper in Electronics and Communication Engineering 2006-2010 Batch (Gold Medalist).
Achieved Team Lead position in a short period with hardworking, self-confidence and people management.
No.1 in productivity, received N number of appreciation mails from the client (Mobily, Riyadh).
Rewarded with BLUE RIBBON, XTRA MILE, Bravo and Hi Fi awards for excellent contribution towards the assigned projects.
Technical
Knowledge
Datacenter planning, deployment and administration based on TIA guidelines
Network administration of Cisco LAN and WAN Environment
Technical support 24/7/365
IP Classes, Subnet & VLSM
TCP/IP and Routing Protocols (RIP, EIGRP, OSPF, BGP, MPLS)
Experience in creating and managing VLANs / STP / RSTP / Etherchannel / MST.
Cisco Switching, Routing, & Firewall
User management on Cisco Switch Environment
Problem solving skills from Layer 1 – 7 on OSI Model
Wireless Concepts like RF, Beacons, Probes, 802.11 a/b/g/n/ac, WEP, WPA, WPA2, TKIP, AES, WiFi AP and Client Association, 802.1X, WebAuth (CAPWAP), WLC configurations.
Experience in ITIL V3 framework.
Technical
Skills
Operating Systems: Windows Servers, MS-Windows 7, MS-Vista, MS-XP. Applications: Microsoft Office Suits, MS Visio, MacAfee, VMware Server, etc. Network Software: RCofnig, Cacti, Zabbix, Open NMS, Packet Fence, Gray logs, WinSCP, SolarWinds, Network traffic analyzers, Packet analyzers, Telnet & FTP software, etc. Hardware Used Firewalls: Sophos 200XG & 330XG, Forcepoint NGFW (N1402), FG100A, FG100D, FG80C, FG110C, FG200D, FG310B, Cisco ASA 5500, Cisco ASA 5585-SSP-40. Routers: Cisco 2900, 2600, 2500, 1900, 1800 series routers. Provider Edge routers Cisco 10K series and 7Kseries, Alcatel 7750 series routers.
Switches: Cisco Switches 2950/2960/3550/3560, Brocade switches (ICX 6450, 6650, MLXe core switch series) and Industrial rugged MOXA switches for Access layer. Load Balancers: (Brocade ServerIron ADX 1200 Series & Citrix NetScalar Web Proxy: Bluecoat (Symantec) Proxy SG 200 & SG 600, Packet Shaper PS3500. Anti-Virus: Bluecoat (Symantec) AV 1200, Kaspersky AV. Data Centers Fabric switches: Brocade VDX 4720 & VDX 6740 Wireless: Aruba AP Indoor (105, 205) Outdoor (175P, 275/274). Aruba Controller 7210. Aruba MST200/MSR2000. Ubiquiti PTP devices: AirFiber, AirMax, Power Beam, Rocket M5, Power Bridge.
VOIP (IP Phones) Solutions: Mitel & 3CX IP PBX.
CCTV: Aviglion CCTV control center server with iomega Storage. VPN Gateways: Juniper MAG VPN gateway.
PTToIP(Push to Talk over IP): Zellowork Implementation with Radio Tone devices Personal Details Indian, Muslim, Married, Valid driving license of India / Saudi Arabia, D.O.B: January 03, 1989, Enjoying excellent health, keen interest in sports, & playing online games. References Will be furnished upon request.
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