Customer Service Cash Handling

KALAIYARASAN PALANIVEL

Address : Anganur, Ariyalur Dt.Tamilnadu, India.

Phone : +974-********

Email : ***************@*****.***

SUMMERY

Talented Bartender successful at consistently delivering highest quality service. Fast worker who always goes the extra mile to sell more and keep customers happy well-versed in customer service and specialty drinks and coffee preparation

STRENGTHS

5 + years experience as a barista and bartender

2 + years experience in a management capacity

Bachelor’s degree, Hotel and Restaurant management

Physically fit

Excellent communication skills

Team oriented

Pleasing Personality

Goal oriented

Highly organized

Punctual

WORK EXPERIENCE

11/2017 - 10/2018

COCO DROPS AND COFFEE - KUWAIT

SENIOR BARISTA

Opens or close coffee shop

Maintains time keeping temperature logs, inventory and cash handling

Reviews store Inventory

Prepares staff shifting schedules

Check quality of coffee stocks

Checks operating status of all equipment

Checks quality of all foods

Trains and orients new barista

Addresses all issues concerns and complaints to the customer

Reviews and gives recommendations on improvements to the coffee

Audits and inspects safety working condition and maintenance of all equipments

01/2014 – 03/2017

OVALE RESTO CAFE - KUWAIT

SENIOR BARISTA

Prepares all types of house beverages from coffee, tea and hot chocolates

Conducts end of day and of month inventory

Prepares shifts reports

Attends to request comments and concerns from customers.

03/2012 - 07/2013

TAJ HOTELS RESOTS & PALACES CHENNAI INDIA

TAJ CLUB HOUSE

BARTENDER

Cleaned and stocked glassware assisted with beverage services

Setup special events and private parties

Quickly removed debris accumulate at the bar to consistently maintain a clean service area

Sliced and pitted fruit and filled ice bins with crushed or cubed ice

Provided fast friendly professional service to all guests and beverage servers

Helped develop bar incentives to drive sales and promote the venue

01/2010 - 02/2012

COURTYARD BY MARRIOTT-INDIA

TEAM MEMBER

Successfully handled monitored and controlled whole food and beverage operations

Outstanding client understanding and commended for developing hotel ambience

Forged well-built relationships with the customers, staff membes, guests, and team organizers.

Assist in setting up for banquets or special functions

Escort customers to their tables

Present menus to patrons and answer question about menu items, making recommendations upon request

EDUCATION

2007 - 2010

BACHELOR DEGREE OF HOTEL MANAGEMENT, VINAYAGA MISSION UNIVERSITY

DIPLOMA IN OFFICE MANAGEMENT

HOBBIES

Reading Books

Playing Cricket

PERSONAL PROFILE

DECLARATION

2007 - 201BACHELOR DEGREE OF HOTEL MANAGEMENT, VINAYAGA MISSION UNIVERSITYDIPLOMA IN OFFICE MANAGEMENT

SINGLE

16-04-1990

Indian

Hindi, Tamil and English

I hereby that the information furnished above is true to the best of my knowledge

KALAIYARASAN.P

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