Service Team Leader
Resume:
Latoya Johnson
Pompano Beach,FL
***********@*****.***
Objective
Seeking to secure a position in your organization where I can utilize my skills, experience and education to contribute to the growth and overall success to the company.
Education
Everest University Pompano Beach, Florida
Associate Degree – Criminal Justice 2009 -2011
Develop and maintain competency of course studies.
Skills & Certifications
CLINICAL SKILLS
Phlebotomy
Vital Signs
Pharmacology
Specimen Collections
Urinalysis
Patient Documentations
Infection Control.
Knowledge of EKG
Lab Equipment Operations
CERTIFICATIONS
OSHA, HIPAA, HIV/HBV and BLS/CPR
CLINICAL EXPERIENCE
One Blood, Lantana Lauderdale, FL
Sr. Team Leader 2005-2018
Phlebotomy Technician 2004-2018
Observed patients' conditions and reported changes to professional staff.
Escorted Employee’s to and from various blood drives.
Provided patients and families with emotional support.
Demonstrated ability to answer questions about donating blood and provide information to patients and families.
Reported all related activity about donors to management in a timely manner.
Took and recorded patient’s blood pressure, pulse rate, weight, temperature, and respiration rate.
Provided safe and expert care for patients regarding nutrition and hydration.
Demonstrated ability to perform well in emergency situations.
Hands on experience in transcribing, documenting, and transmitting all orders and other relevant blood work information.
Reference upon request.
12 years team leader experience.
Managed 15 plus employees.
Supervised and managed the blood mobile.
Completed audits and sign offs.
Designated Trainer and mentor.
Took equipment out service when needed.
Boca Regional Hospital, Boca Raton, FL
Phlebotomist. 2007-2007
Verification of patients
AM draws
Completed Stat draws
Completed one floor in a timely manner
Completed 50 plus sticks in a day
CSL PLASMA, WILTON MANORS, FL
Phlebotomist 2018-Present
• Performs work and is company standards and SOP's
• Maintains confidentiality of all personnel and donors.
• Practices good documentation with NextGen in Donor Management System (DMS).
• Completed 102 sticks in one day.
• Leads Donor Floor in absence of Group Leaders and Seniors.
• Evaluate donor vein grading.
• Minimize donor wait time by stream lining donor flow of floor.
• Experience when dealing with Donor Adverse Reactions.
• Performs re-sticks successfully.
• Troubleshoots equipment failure by creating incident documentation and removing equipment from service.
• Maintains Donor Floor cleanliness.
• Follows HSE and OSHA policies and procedures.
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