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Software Engineer Customer Service

Location:
Christiansburg, VA
Posted:
June 27, 2019

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Resume:

540-***-****

** *** ** *****

CHRISTIANSBURG, VA 24073

ac9pk0@r.postjobfree.com

PATRICIA LYNN DONAHUE

COMPUTER SKILLS

Operating Systems: Linux (RedHat, CentOS, Ubuntu, Fedora, Knoppix), Windows server 2012, and Windows Professional 7/8/10

Programming Languages: HTML, Php, JavaScript, CSS, bash scripting, Python Office Applications: Microsoft Word, Microsoft Excel, Microsoft PowerPoint Databases: Microsoft SQL, MySQL, Microsoft Access

Web Applications: Microsoft IIS, Apache

Network Administration, Linux System Administration, Active Directory, Windows Professional, Network Security, Software Documentation, Web Design, Computer Forensics, E-Discovery, Research, Cloud Computing, Project Managing, Litigation Support, Technical Support, Troubleshooting, Computer Hardware, Leadership, Training, Customer Service.

EXPERIENCE

Virginia Tech, Blacksburg, VA — Information Security Analyst December 2011 - December 2018

● Offer litigation support to the in-house legal counsel.

● Collect, encrypt, and store electronic evidence for civil legal matters.

● Analyze data by searching for specific criteria as specified.

● Maintained CentOS Linux server.

● Utilized Linux Live distributions to collect forensic images. Virginia Tech Services, Inc., Blacksburg, VA — Network/Software Engineer

August 2000 - December 2011

● Maintained over 200 nodes on WAN across Blacksburg: PCs, Macs, POS systems, PDAs, Cisco routers and HP printers.

● Updated the website www.bookstore.vt.edu.

● Supported systems using Point of Sale software.

● Supported systems using ABRA human resource software.

● Supported systems using MAS200 accounting software.

● Trained and assisted staff with MS Office.

EDUCATION

ECPI Technical College, Roanoke, VA — Associates of Science P. L. Donahue

January 1999 - July 2000, in-classroom

Studied Information Systems Technology

Virginia Tech, Blacksburg, VA — Associates of Science September 1993 - May 1996, in-classroom

Studied Animal Agriculture and Small Business Management CERTIFICATIONS

Certified E-Discovery Specialist, CEDS

By the Association of Certified E-Discovery Specialists. Harvester Administrator

By Pinpoint Labs, Inc.

P. L. Donahue



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