telecommunications/customer service industry

Cyril D. Miller

**** ****** ** *.

Oakdale, MN **128

Cell: 612-***-****

*************@*******.***

Career Summary: 21 years’ experience in the telecommunications and customer service industry.

Employment:

Dell-Comm., Inc. December 2018 – June 2019

Mounds View, MN

Installer

Read and interpret blue prints. Install a variety of cable support hardware using various anchoring or attachment components. Install, terminate, test & label Cat 6 and fiber cable. Mount and connect wireless access point devices. Assemble, terminate, and test equipment panels.

CenturyLink September 2014 – July 2018

Maplewood, MN

Broadband Technician

Diagnosed and repaired in customer homes and business premises. Resolve telephone line service, DSL, Fiber and Prism TV. Experienced using hand tools, power tools and testing equipment.

Duties include: Analyze and resolve work orders using copper and fiber cable counts. Examine orders for fiber termination. Install various Network Interface units, phone jacks, cable wiring, Prism TV, GPON, DSL and Routers. Communicate with departments to make changes to orders. Facilitate and complete DSL Test Orders. Verify accuracy for cable inventory. Experience working in DMARCS & MDU’s. Interact with customers on resolving issues.

Qwest/CenturyLink February 2000 – June 2014

New Brighton, MN

Central Office Equipment Installation Technician

Work in central offices and customer premises installing and testing of electronic switching equipment. Experience working with power plant, fiber optic equipment, dslam’s and multiplexers.

Duties include: review and survey job sites from engineering specifications, and floor plans. Erect, assemble and align iron work to install equipment racks, bays, and cabling frames using hand and power tools. Run, secure and terminate cables. Test and regulated on a combination of test equipment using computers, fiber test sets, fiber and copper continuity equipment, and voltage meters. Assist engineers in the resolution of central office and customer premise engineering issues. Experience working in customer data centers and communication rooms.

Dell-Comm., Inc. September 1997 – February 2000

Mounds View, MN

Installer

Provide installation of data, voice and video networking systems consisting of copper, fiber optic and coaxial cabling design. Experience working Krone systems, fiber termination, fiber to work station, and station wiring. Duties include: routing, terminating and testing cables such as voice and data, fiber, and coaxial in communication rooms and premises.

Key Accomplishments and Skills:

Experience working in customer service, written communication skills, strong interpersonal skills and problem solving techniques.

Ability to prioritize and make decisions within established guidelines.

Experience in coordinating jobs with other technicians and work independently with no supervision.

Provide support in supply/warehouse doing inventory/distribution.

Answered calls in an in-bound call center.

Experience working with clerical and data entry duties.

Attended training classes to broaden my knowledge and gain more experience in the industry.

Licensed Power Limited Technician

Certificate of Central Office Equipment Installation, Power, and Quality

Certificate of training for Dantel Alarm Systems

Training and experience in installation of fiber optic connectors, tester and equipment.

Certified for scissorlift.

Certified in CPR

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