Training Customer Service

Richard Colon

**** ** *** ***. #***

Miami, FL **178

(305) 773 - 2361 Cell

Email: ********@*****.***

Summary: A Professional bilingual trainer with over 25 years of experience in the adult training field, reliable team player with excellent communication, time management, organizational and interpersonal skills, ready to assist your institution to enhance its standards of services.

Skills:

Computer Software Administrative

Microsoft Outlook Adobe After Effects Tech Support

Windows OS l Microsoft Publisher Customer Service

Microsoft Word Adobe Dreamweaver Accounting

Microsoft Excel Adobe Flash POS

Microsoft PowerPoint Adobe Fireworks

Microsoft Access HTML5 – CSS3

Microsoft Project QuickBooks

Adobe Photoshop Adobe Illustrator

Core Competencies

Strategic Planning & Leadership

Total Quality Management

Productivity & Efficiency process improvement

Customer Requirements Management

Team management /Team building

Facilitation, coaching and mentoring

Collaboration and Web 2.0 tools

Work Experience

Trainer

Presented information using instructional techniques and formats such as role playing, simulations, team exercises, group discussions, flip charts and lectures.

Facilitated meetings/training classes by utilizing training techniques and professional experience in problem resolution, customer relations and coaching new and experienced associates.

Organized and obtained training procedure manuals, guides and course materials such as handouts and visual materials. Set up classroom for presentations using a variety of visual aids.

Offered specific training programs to help associates maintain or improve job skills and coach on the job as necessary.

Monitored, evaluated and recorded training activities and program effectiveness.

Attended meetings and seminars to obtain information for use in training programs.

Developed alternative training methods if expected improvements were not seen

Kept up with developments of area of expertise by reading current journals, books and magazine articles.

Employment History

Miami Dade Public Schools 2016 – Present Miami Dade

Position: Substitute Teacher

Substitute Information Technology teachers

Department of Corrections 2015 – Present Hernando County

Position: Vocational Instructor

Teach Web Design Course including HTML5 and CSS5

Teach Business Courses

ITT Technical Institute 2014 – 2015 West Palm Beach

Position: Part Time Project Manager Instructor

Teach Undergraduate Students Project Communication and Documentation

Teach Project Cost and Budget Management

Miami International University of Arts & Design 2007 – 2014 Miami, FL

Position: Full time Computer Professor

Full Time Business Administration Professor

Teach undergraduate students Adobe Suite Programs and Computer Business Skills

Teach graduate students Strategy in Business, and Principles of Business

Self-employed - Contracts 2006 – Present Miami, FL

Position: Trainer – Various companies

Deliver On-Hands Computer classes on different software

ADP – Automatic Data Processing 1995 – 2005 San Ramon, CA

Position: TFSS – Training Field Support Specialist

Coordinate and deliver trainings for internal and external clients.

Support questions via email or conference calls

Attend Train the Trainer sessions

Develop the training platform and training plans

Education:

Argosy University

DBA in progress

Major: International Business

Polytechnic University of the Americas

MBA

Major: IT (18 Credits)

Barry University, El Doral Campus

MCSE Program

A+, MCP, Server Certified

Inter-American University, San Juan Campus

Bachelor Computer Science

Major: Computer Science

References:

Available upon request

Contact this candidate