Miami, FL **178
(305) 773 - 2361 Cell
Summary: A Professional bilingual trainer with over 25 years of experience in the adult training field, reliable team player with excellent communication, time management, organizational and interpersonal skills, ready to assist your institution to enhance its standards of services.
Computer Software Administrative
Microsoft Outlook Adobe After Effects Tech Support
Windows OS l Microsoft Publisher Customer Service
Microsoft Word Adobe Dreamweaver Accounting
Microsoft Excel Adobe Flash POS
Microsoft PowerPoint Adobe Fireworks
Microsoft Access HTML5 – CSS3
Microsoft Project QuickBooks
Adobe Photoshop Adobe Illustrator
Strategic Planning & Leadership
Total Quality Management
Productivity & Efficiency process improvement
Customer Requirements Management
Team management /Team building
Facilitation, coaching and mentoring
Collaboration and Web 2.0 tools
Presented information using instructional techniques and formats such as role playing, simulations, team exercises, group discussions, flip charts and lectures.
Facilitated meetings/training classes by utilizing training techniques and professional experience in problem resolution, customer relations and coaching new and experienced associates.
Organized and obtained training procedure manuals, guides and course materials such as handouts and visual materials. Set up classroom for presentations using a variety of visual aids.
Offered specific training programs to help associates maintain or improve job skills and coach on the job as necessary.
Monitored, evaluated and recorded training activities and program effectiveness.
Attended meetings and seminars to obtain information for use in training programs.
Developed alternative training methods if expected improvements were not seen
Kept up with developments of area of expertise by reading current journals, books and magazine articles.
Miami Dade Public Schools 2016 – Present Miami Dade
Position: Substitute Teacher
Substitute Information Technology teachers
Department of Corrections 2015 – Present Hernando County
Position: Vocational Instructor
Teach Web Design Course including HTML5 and CSS5
Teach Business Courses
ITT Technical Institute 2014 – 2015 West Palm Beach
Position: Part Time Project Manager Instructor
Teach Undergraduate Students Project Communication and Documentation
Teach Project Cost and Budget Management
Miami International University of Arts & Design 2007 – 2014 Miami, FL
Position: Full time Computer Professor
Full Time Business Administration Professor
Teach undergraduate students Adobe Suite Programs and Computer Business Skills
Teach graduate students Strategy in Business, and Principles of Business
Self-employed - Contracts 2006 – Present Miami, FL
Position: Trainer – Various companies
Deliver On-Hands Computer classes on different software
ADP – Automatic Data Processing 1995 – 2005 San Ramon, CA
Position: TFSS – Training Field Support Specialist
Coordinate and deliver trainings for internal and external clients.
Support questions via email or conference calls
Attend Train the Trainer sessions
Develop the training platform and training plans
DBA in progress
Major: International Business
Polytechnic University of the Americas
Major: IT (18 Credits)
Barry University, El Doral Campus
A+, MCP, Server Certified
Inter-American University, San Juan Campus
Bachelor Computer Science
Major: Computer Science
Available upon request