Quality Technician

DESMOND GLYNN

*** ****** ****. ***. ****, Columbus, OH 43203 • 614-***-**** • *******@*****.***

QUALITY CONTROL SPECIALIST

A highly accomplished Quality Assurance Professional with over 18+ years of experience and in-depth knowledge of testing procedures, troubleshooting methodologies, and process improvements. Superior communication skills and keen attention to detail. Strives to adhere to customer demands. Prioritizes tasks to complete jobs with promptness. Seeks to optimize the role of a Quality Control Specialist to provide operational stability and enhanced productivity.

Key Competencies:

Raw Materials Processing, Batch Testing & Evaluation, Batch Corrections

Quality Control, ISO 9001 Auditing, OSHA Compliance, Color-Batch Processing

Powder Coatings Manufacturing, MS Office, Visual Manufacturing Software

Electronic Bench Record (EBR), Metallic Bonding Process & Product Modification

PROFESSIONAL EXPERIENCE

SPECTRUM Columbus, OH June. 2017 to Feb. 2019

Internet and Phone Repair

Activate internet and phone modems for residential customers.

Troubleshoot internet and phone problems for residential customers.

Send hits to modems to get them back online.

Schedule service technician if the problem cannot be resolved online.

U.S. POSTAL SERVICE Upper Arlington, OH Aug. 2016 to Oct. 2016

City Carrier Assistant

Sort mail and packages in route order for home delivery.

Place sorted mail and packages in a postal vehicle for delivery.

Remove sorted mail and packages from the vehicle for each part of the route.

Deliver mail and packages to addresses along the route.

SHERWIN-WILLIAMS COMPANY Grove City, OH also Harrisburg, PA 1997 to 2003 2010 to Aug. 2016

Quality Control Lab Technician (2010 to 2016)

Verify the quality of powder products to ensure it meets customer specifications.

Conduct a variety of testing functions, including color match, particle size, and gloss & impact tests.

Repair batches to adhere to customer requirements for color, gloss, durability, and usage.

Utilize the EBR to record batch samples.

Support troubleshooting for production runs.

Metrics Establishment: Condensed customer complaints by 38%.

Production Operator, Q.A. Technician & Q.A. Team Lead (1997 to 2003)

Governed and guided the Quality Assurance Team to make sure powder coatings complied with customer

specifications.

Mentored new Quality Assurance Technicians to spearhead assigned tasks with promptness, dedication,

and skill.

Accomplishment: Inquired prior batch records to amplify cleaning of production lines.

A recognized ISO 9001 Certified Internal Auditor and Chair of the Safety Committee.

LIGHTING SERVICES, INC. Stony Point, NY 2007 to 2009

Production Control

Ensured all jobs were completed prior to deadlines for on-time deliveries to customers.

Administered operations and ensured daily initiatives were conducted with promptness and precision; monitored the status of jobs for completion to confirm punctual deliveries to customers.

Utilized Visual Manufacturing Software to arrange jobs and to effectively utilize time and resources.

DESMOND GLYNN PAGE 2

521 Sawyer Blvd. Apt. 1013, Columbus, OH 43203 • 614-***-**** • *******@*****.***

PROFESSIONAL EXPERIENCE CONTINUED

COLUMBIA LIGHTING, INC. Bristol, PA 2006 to 2007

Supervisor

Directed a team of 14 employees on a powder coating line for a fluorescent lighting fixture manufacturer.

Organized and guaranteed timely painting of parts used for the assembly lines.

Accomplishment: Augmented the efficiency on the powder coat line from the low 80’s percentile to 95%.

GOVESAN MANUFACTURING, INC., York, PA 2005 to 2006

Batch Adjuster Color Technician

Matched colors for batches before arrival on the line and developed new powder coating formulas.

Confirmed and met internal quality control and customer requirements.

U.S. DEPARTMENT OF DEFENSE New Cumberland, PA 2003 to 2005

Distribution Process Worker

Handled goods for distribution to troops internationally.

Using RF scanners and guns to track shipment throughout facility to ensure proper shipping methods were used.

Used forklifts and stand up lifts, along with totes to move goods through warehouse.

Accomplishment: Successfully completed licensing for operation of all essential shipping equipment.

Completed Defense Distribution Management Course: Modified Overview for New Employees – DDSP.

EDUCATION

Coursework towards degree in Business Management: Harrisburg Area Community College

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