Customer Service Sales Representative
Resume:
Cecile Carol B. Jacob
Mobile : +639*********
Tel. No : 02 – 3666127
E-mail : *************@*****.***
Skype id: cecilej71
CAREER OBJECTIVE
“ To pursue a challenging and rewarding career wherein the applicant’s academic background, personal strengths and work experiences can be tapped efficiently and will contribute in achieving the company’s goals, personal and professional growth.”
WORK EXPERIENCES ( from present to past )
ACADSOC Online ESL Tutor
March 27, 2016 to present Responsibilities include but not limited to helping students from different grade levels, sometimes spanning grades from kindergarten through 12th grade, intermediate to working adults.
Also, an ESL teacher must possess a keen observation on skills and has the ability to tailor their instructions to meet each student's individual needs.
Lessons focus on vocabulary development, fluency, articulation and comprehension. The tutor also assists students with class materials, problems, and reports from their other classes to the ESL teacher so they learn to develop language skills in context.
TELEPERFORMANCE
November 6, 2012 to Consumer Sales Specialist ( Telco Account )
May 15, 2016 TELSTRA
Dealing with all calls politely, courteously, professionally & assertively.
Understanding the customers’ needs through effective listening and probing.
Provide the best solution possible in order to settle disputes and queries about the company’s products and services.
Adhering and meeting the required company standards and targets every month.
IBM DAKSH GLOBAL PROCESS SERVICES PHILS. INC.
January 7, 2011 to Customer Sales Associate ( Financial Acc
October 20, 2012 CITIBANK SEARS
Provide customer service and assist Sears customers with their billing queries.
Understanding the customers’ needs through effective listening and probing skills.
March 5, 2001 to Customer Service Representative
October 10, 2010 SMART GOLD POSTPAID ACCOUNT
Deliver extraordinary customer care by responding to customers’ questions concerning their accounts
Grow and nurture customer relationships on each and every call that result in measurable customer value
Document necessary account information and offer solutions that benefit the customer
Maintain acceptable performance standards, including effectiveness, efficiency and quality.
Upholds the client policies (call handing, password, security, systems, and confidentiality.
PASCUAL LABORATORIES INC.
January 1995 to Professional Sales Representative
November 1996
Responsible for realizing the sales targets by acquiring new accounts while maintaining existing accounts.
Promotes, sells and distributes the products and services of the company and ensures awareness through product briefs and materials.
TEXAS INSTRUMENTS PHILS., INC.
August 1992 to Production Specialist
November 1994
Responsible in producing semi-conductor materials needed in the creation of electronic gadgets and tools used in devices.
EDUCATIONAL BACKGROUND
SAINT LOUIS UNIVERSITY BS COMMERCE
BONIFACIO ST., BAGUIO CITY MARKETING MAJOR
SY JUNE 1988 – MARCH 1992
QUALIFICATIONS
•¥ Above average oral and written communication skills
•¥ Has strong background in customer service and public relations
•¥ Strong people skills, with innate desire to meet people with cross cultural barriers among and within people
•¥ Responsible and dependable team work
• Dynamic, self-driven, highly motivated and hardworking
•¥ High personal commitment to one’s work
•¥ Willing to learn and has the initiative to learn
PERSONAL BACKGROUND
Birthday : April 8, 1971
Citizenship : Filipino
Religion : Roman Catholic
Status : Married
Spouse Name : Epherico Cyprian Issachar B. Jacob
CHARACTER REFERENCE
Ademar Aurelio Supervisor
Teleperformance
Grace dela Merced Senior Sales Consultant
Philam Insurance
Vincent M. Alfonzo Senior Sales Consultant
Philam Insurance
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