Customer Service Care
Resume:
PERSONAL INFORMATION
BESSEM REBHI
New Salata,Doha (Qatar)
***********@*****.***
Whats App: +(974-********
Skype ID: BessemRebhi
SexMale Date of birth 29 September 1982 Nationality Tunisian WORK EXPERIENCE:
Customer Care Officer: QNB customer care centre.
Actual employer.
Working, day to day, on resolving issues for banking customers. Working constantly to find solutions to customer problems. Work on making sure that consumers are having an outstanding banking experience. Provide QNB customers with all information and step by step instructions for using all bank services. Sell all QNB products.
Assistant Manager: Minelli Paris
Sep 2017 – April 3rd
Al Mana Fashion Group, Doha (Qatar)
I was a part of the team who prepare the opening of the first 2 stores in GCC (A to Z). Hire, train, develop and succeed high performing and result driven team members. Understand and manage Product Knowledge and be responsible for Store Team Members. Page 2/ 4
Deliver extraordinary service to customers.
Communicate merchandise opportunities to Store Manager. Work non-traditional hours on weekends and holidays. customer service executive : Al Ghurair Group
Apr 2014 – May 2017
AL Ghurair Foods Group, Dubai (UAE)
I Provide support to the Customer service and sales team and Demand Planners. Ensure that all documentation is provided to relevant parties - invoices, packing lists and tracking information. Understand customer business and retrieve any information as required by communication with the customer. New products registration.
Prepare shipment documents.
Customer Service Executive:
Feb 2012 – Mar 2014
IFFCO Group (FMCG)Dubai(UAE)
Providing support to the Customer service and sales team and Demand Planners. Ensure that all documentation is provided to relevant parties - invoices, packing lists and tracking information. Understand customer business and retrieve any information as required by communication with the customer. New products registration.
Leasing Consultant:
Oct 2009 – Jan 2012
Emaar Properties - Dubai (UAE)
Presenting apartments, houses or other properties to prospective clients in a persuasive manner Assisting residential landlords in discovering suitable tenants Promoting unoccupied properties through various media and advertising techniques . Negotiate leasing terms and complete agreements
Keep abreast of the property market status
Ensure proper maintenance and inspect properties periodically. Customer Service + Logistics coordinator
May 2005 – Aug 2009
Sea and Waves general trading - Export – Import (Tunisia ) Ensure accuracy of shipments and supporting documentation Page 3/ 4
Shipping customer orders
Deliver qualitative services to customers
Coordinate and monitor supply chain operations.
Communicate with suppliers, retailers, customers etc. to achieve profitable deals and mutual satisfaction. EDUCATION:
2001: Baccalaureate of ART and Humanities.
2004: INTES (National Institute for Marketing and Social Studies). Language:
Arabic: Mother tongue.
French:Fluent spoken and written.
English:Fluent spoken and written.
German: Beginner.
Italian:Beginner.
Job Related Skills:
● Problem Solving
● Adaptability
● Collaboration
● Strong Work Ethic
● Time Management
● Critical Thinking
● Self-Confidence
● Handling Pressure
● Leadership
● Creativity
Page 4/ 4
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