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Desktop Support Customer Service

Location:
West Memphis, Arkansas, 72301, United States
Posted:
June 25, 2019

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Resume:

Manythia T. Caldwell

**** ******* ******, **** *******, Arkansas 72301

Phone: 870-***-**** Email: ac9ow8@r.postjobfree.com

Career Objective

To obtain an entry level IT position in a diverse technological environment that allows me to utilize my knowledge of networking and advanced computer operation. Furthermore, this position will allow me to enhance my skills through work experience, while assisting the company’s success and overall growth.

Education

University of Memphis, May 2021 (Expected) Memphis, TN

Engineering

Bachelor of Science Engineering Technology (Currently Pursuing)

Related Coursework

Computer Programming (C++, Bloodshed), (Eclipse, Java, MySQL)

Engineering Communications

Principles of Supervision

Statistical Quality Improvement

Mid-South Community College, West Memphis, AR

Networking (Cisco)

Associate of Applied Science, Information Systems Technology

Graduated: May 2013 GPA: 3.16

Mid-South Community College, West Memphis, AR

Information Systems Technology

Certificate of Proficiency Network Associate

Certificate of Proficiency Micro-Computer Repair & Upgrade

Graduated: May 2012

Professional Profile

Networking (including, but not limited to: installing/building Cisco routers, switches, hubs, servers, racks, cables, firewalls, LAN, WAN, DNS, and TCP/IP)

Experienced with various OS including Windows XP/Vista/Mac Microsoft Office expert

PC, laptop and printer troubleshooting diagnostic and repair including software and hardware support

Repaired 25 various Apple Mac Books i.e. the Mac Book J79 & J80G and HTC phones & tablets

Implemented Quality Inspections

Led and audited 14 repair technicians

Excellent Customer Service

Employment History

Level II Technician

Comsale Computers Inc.

December 2017-Present

Assist the CTO process by installing hardware into desktops or laptops based on an individual order. Image the units from a server and install all drivers. After the unit is complete, ensure it works correctly by verifying the OS and that the unit has the proper Windows Registration. Packages the unit with the correct power cable or adapter and shipping label.

Desktop Support Specialist

September 2017(contract)-September 2018

FedEx (Vdart), Memphis, TN

Responsible for supporting end users with applications, hardware, software, and networking issues on personal computers or laptops. Troubleshoots problems in person or remotely and documents solutions.

Level II Diagnostic Technician

August 2013(portion contract)-September 2017

Flextronics (Aerotek), Memphis, TN

In May of 2015, I was hired permanent with Flextronics under the title of Level II Diagnostic Lead which performs a series of tests in order to replicate the customer's problem, orders parts for repair, administers work to tech while answering questions and assisting techs in repair as needed to ensure that the unit passes testing and quality inspection.

Intern

January 2012-May 2012

West Memphis School District- Technology Department

Communicated with clients based off their need of service, then traveled from office to site. Installed software, updated drivers and operator systems, fixed printers, connected SMART board to laptop, adjusted settings and configured to LAN. Documented repair of troubleshooting steps in order to properly diagnose and address the issue.

Soft Skills

Hardworking, goal oriented, dependable, can work under pressure, can multi-task, dedicated, fast learner, will work as a team or individual, can work at rapid speeds or meet any deadline without jeopardizing the company's needs and or values.

References

Available upon request



Contact this candidate