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Customer Service Data Entry

Los Angeles, California, United States
June 25, 2019

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Jennifer A. Smith

**** **** ****** ***

Lancaster Ca. 93536


Objective: Seeking a responsible, growth-oriented, position in a professionally run organization in which my experience, education and learning ability can be fully utilized. Skills: Microsoft word, Excel,powerpoint, Lotus 1-2-3,IBM DOS/POWER, Tape Management Systems,DDS, Televantage,MAS90, ACTS, and Teletrac, Pathfinder VPI Empower, GemPro,KRONOS, ADEPT, Tap, 511,TSS Wireless and ATBOS.

Motivated self starter with strong attention to detail and organizational skills. Excellent communication and documentation. Operate with minimal supervision. Multi tasks general administrative duties, Prioritize quickly in a demanding fast past environment.

Education: Antelope Valley High School

Lancaster Ca.- Completed high school equivalent GED July 2008 Career Care Institute LVN Program, Lancaster, Ca.- Graduation Date of January 2011 GPA 3.25 Clinical History:

Medical/Surgical, Mayflower Gardens, Lancaster, Ca./Tehachapi Hospital, Tehachapi, Ca. Pediatrics, Kaiser Permanente, Santa Clarita, Ca.

Maternity/OB, Kaiser Permanente, Lancaster, Ca.

Psychiatric, Sylmar Rehabilitation, Sylmar, Ca.

Geriatrics, Lancaster Healthcare, Lancaster, Ca.

Community, LA County Flu Clinic Action, Ca.

Work History: 2001- 2015 MTS Management Inc-Customer Service/Call Center Operation Supervisor

•Dispatch Taxi Transportation Services throughout the LA County area.

•Routing/Scheduling for Access Services (ATS)

•DOT inspections and regulations.

•Data Entry, financial analysis.

•Payroll, Daily reports, benefits, hiring, firing, and keeping up to date with state and federal tax laws.

•Accounting AP/AR

•Scheduling Staff 50+ employees, Monitor quality performance.

•Create staff training and development, customer quality control and liability protection.

•Documenting grievances, terminations, absences, performance reports, and compensation and benefits information. 2006- 2008 Wicks Furniture.- Front Desk/Back Office Customer Care

•Data Entry, financial analysis, balance and close out daily financials.

•Payroll, Accounts receivable.

•Scheduling Doc Deliveries/ Stock Duties

•Monitor quality control and liability protection.

•Documenting grievances, terminations, absences, performance reports, and compensation and benefits information. 2015 - 2016 LA Checker Paratransit- Dispatch Supervisor/Shift Manager

•Document absences, performance reports, and compensation and benefits information.

•Dispatch taxi transportation services throughout the LA County area.

•Routing/Scheduling services.

2016 - 2017 GDIT General Dynamics- Pilet Workforce/Customer Service Representative

•Follow defined information, processes, and procedures.

•Handle inbound and outbound calls timely and professional.

•Adhere approved scripts in completing forms.

•Enter data accurately capture all responses.

•Adhere to the requirements for maintaining confidentiality. 2017- 2018 1800 Contacts- Compliance Monitor

•Audit optometrist patient Rx

•Enforce optometrists, release contact lens prescriptions to their patients. It also requires contact lens sellers to verify the validity of contact lens prescriptions before releasing contact lenses to consumers. 2017- 2018 Discover Financial- Account Manager

•Manage relationships with specific customers for their organization.

•Conduct meetings and demonstrations for clients.

•Coach, mentor and/or train new hires/junior employees. Personnel and business references available upon request

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