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Engineer Manager

Dedham, MA
June 25, 2019

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Shilpa Maheshguru



Over Nine years of IT experience in Manual and Automated Testing in various technologies and Tools.

Proficient QA Analyst:

Good at understanding the Business Requirement Documents, Functional Specifications and Technical Specifications.

Proficient in Functional Test Execution, Designing and writing Test plans, Following Test Plans/SOP’s for validation and verification Test procedures, Test Results and Generating software defect reports.

Extensive experience in different techniques of testing

Worked and Followed Agile > Scrum/Kanban Environment, Prototype and Waterfall Methodology

Experience working and following process protocols/compliance for project/ organization.

Experience with HP Tools and Rational Tools: Quality Center, QTP, Rational Robot, Test Manager, Clear Case and Clear Quest,

Experience working with SAP for e-commerce retail, SAP Hybris and BI BEX report

Worked on Data Warehousing Reporting Tools: Crystal reports, WEB Focus, Microstradegy, Tableau and Cognos BI for Reports generations.

Worked with Version Control Tools: PVCS, Clear case, CCB, SharePoint, Confluence

Experience and worked with Defect tracking tools: Bugzilla, JIRA, Tracker, Clear quest, and Quality Center

Performed and supported User Acceptance Testing before the release of the product (UAT) and was involved in writing Release Notes after UAT signoff.

Experienced in analyzing problem to understand root cause and create defect reports using Bug Tracking Tools.

Excellent Communicator:

Good customer experience for understanding customers/users’ needs with attention to details.

Ability to learn quickly and to correctly apply new tools and technology.

Self-Starter, good communication skills; motivated and adaptable; good at problem solving; committed to meeting targets,

Ability to handle pressure and meet deadlines

Ability to learn various business applications quickly, and work on multiple projects


Operating System : Windows NT/2000/XP, OS -Mountain Lion, Apple safari

Applications : MS-Project, MS-Office, UML (XML, XMI extraction), Visio, Adobe Robohelp

Testing Tools : Rational Real Test Time 2000.05, Rational Robot 2003(2000.05), RUP

Rational Test Manger 2003(2000.05), Open Loop Coverage, Clear Quest 2000.05, Winrunner,LoadRunner,TOAD7.6.0.11,Bugzilla,JIRA3.2x,Centura,ClearCase2000.05,ClearQuest,GE-Editor,IRMS,Motest, Cantata,openSTA1.4.1, Quality Center 10.0x, Visio, share point 2010,Selinium,Confluence,JIRA,Open Load,, NUnit, QTP 10.0

Web Technologies : HTML, DHTML and XML, .net (2003, 2.0 – 3.0),

Databases : Oracle9i ->11i, MS-Access

Servers : Oracle Application Server, Web Logic, IIS, Web Sphere, MS-

SQL server, Business Objects 2.6.3, web service (SSL)

Languages : C, C++, TSL, VBA, SQL, Java,


BE in Electronics and Communications, Bangalore University, Karnataka, India.

MS in P&PD (Project and Program Delivery), Aspen University

CSTE certified


Employer: Confidential Dec 2018 – Current

Client: National grid

Lead QA Analyst

Waltham, MA

IAM PAM: MFA is to deliver a secure, cloud-based, authentication solution to verify user identity via a variety of mechanisms, including push mobile, SMS, security tokens, U2F, etc. The solution will provide basic access controls (set policies to limit access to applications), advanced administrated management, user provisioning (integration with Active Directory, bulk enrolment, user self-enrolment), as well provide overviews of overall device security hygiene and access to security logs for additional analysis and to maintain and provision Identities to various applications, provide Access management services and provide identity certifications at application/business level to conform with various regulatory and audit requirements(IAM PAM for SML).

* IAM – Identity Access Management,PAM – Privilege Access Management,MFA - Multi Factor Authentication


●Work collaboratively with scrum teams to assist in the successful deployment and operation of systems.

●Develop, maintain and execute automated test cases and scenarios based on the manual test cases developed by scrum teams.

●Build, configure and maintain tools for manual and automated testing to be used by functional testers.

●Work with Product Owners and scrum teams to gain an understanding of products and features and provide leadership in designing test scenarios with focus on quality.

●Assist software functional teams by providing guidance and oversight of testing business processes and technical functionality.

●Participate in developing and leading a QA/Testing, including researching new tools and techniques for continual evolution of the QA/Testing practice.

●Develop test plans, schedules, procedures and provide tools needed to enable functional teams to meet their testing requirements.

●Develop and deploy testing approaches and methodologies to ensure delivery of quality software.

●Develop and deliver timely and accurate program-level testing status reports and communicate results to various management levels within the organization.

●Established security test strategies, Managed Validation of the Security testing.

●Validation of the security access to salesforce through CyberArk,

●Validation of the Salesforce App Push Notifications, Validation of Permissions and Roles with the salesforce interaction (portal device - IPad)

●Involved in CASB for O365 protection, BOX

●Created, modified & deleted users, roles and assigned appropriate authorizations for application access.

●Validation for different browsers/cross browser testing, Mobile devices testing (iPhone, Android device)

●Established security policies for systems, and designed and managed secure networks for clients.

●Engage closely with scrum teams as QA governance to verify user story/epic acceptance criteria and test cases provide thorough positive and negative testing throughout the development lifecycle.

●Coordinate and facilitate End-to-End program testing and identify, document, and appropriately escalate defects found during execution of test cases/scenarios.

●Defect logging through SNOW and Jira

●Involve in SOX audits for compliances, Follow SOX process (Regulatory and Sarbanes-Oxley requirements), PII for QA and the project requirement

Environment: Azure cloud, Oracle Cloud, Box, O365 suite, Verizon servers, Netskope (CASB), JIRA 7.0, SharePoint, Oracle Cloud IAM, salesforce,Zscalar, pulse Secure, CyberArk, Service NOW (Kingston,Madrid), iPhone, Android device validation, Tanium, CISCO stealth watch, Netskope (CASB)

Employer: Wipro Oct 2016 – Nov 2018

Client: TJX

Lead QA Analyst

Marlboro, MA

Homesense US Tactical -The objective of this project is to provide better visibility to the Homesense business by providing a separate HomeGoods and Homesense Ladder Plan, Open to Buy (Unit and Dollar), On Order and Holding by incorporating a ‘Virtual Warehouse’ for Homesense. This helps in the OTB spilt which updates Vendors and ownership and allocation to the stores through the Availability Management System. Other Modules include Ladder Plan, Average Retail, Markdown Applications, Dollar Plan, Buyer Allocation

ARMS - Access Request Management System (ARMS) for GRC (Governance, Risk and Compliance – Security Testing) is implemented in Service Now (Platform as a Service -PAAS) to create centralized location to submit all access requests. Service Now is used to automate and manage IT services and issues across TJX comprising of three applications: Change Management, Self-Service, Incident reporting. ARMS Phase#2 project captures access requests that are currently maintained through incidents (Example: Oracle EBS & Oracle Database). This project captures additional functionality changes such as access removal, usability issues/improvements and other enhancement requests that are identified during different phases.


●Define/create and maintain test plans and strategies for existing and new engagements

●Extrapolate and collate information from various sources to develop comprehensive and accurate test cases. E.g. Business Requirements, Technical Design Documents, Process Flow Diagrams, Interviews with SME's and Business Owners, Application Documentation, etc.

●Develop testing and QA procedures

●Work with project owners and others to help drive a test strategy based Scrum/Agile methodologies and implement best practices compliance with SOX

●Responsible and ownership for executing complex test cases accurately and proficiently, evaluating defects, Support and maintenance, process improvement activities, including root cause analysis. Which include measuring, and analyzing process capability and recommending improvements based on root cause analysis,

●Testing complex integration with e-commerce applications

●Developed SQL queries for querying data against different data bases for data verification process, Developed ETL test scripts based on technical specifications/Data design documents and Source to Target mappings.

●Validation of Reports and Dashboard Analytic generated by IBM tools > Cognos 11 and On Demand

●Validation using SOAPUI Web services

●Work in an Agile-Waterfall environment

●Execute a network of large distributed web application which interfaces with legacy and household application

●Design and creation of test scenarios (i.e., test cases, conditions) for inclusion in test plans

●Create Defect tracking, resolution and documentation via a QA tracking system HP ALM QC

●Preparation of summary report,defect reports needed for status, lead defect triage meetings

●Interaction / communication/ follow through with development & business team throughout testing phase to facilitate iterative cycle

●Evaluate priorities and use testing strategies effectively and efficiently

●Creation and Execution of test scripts HP ALM QC 11xxx

●Lead the team to recognize scripts and apply the automation framework

●Lead and Support UAT

●Mange timelines, estimate work efforts. Ensure testing and quality assurance plans are integrated into the development lifecycle for all critical projects.

●Oversee the development and execution of test plans and monitor and report on test execution’

●Significant focus on test operations including reviews, resources, schedule, risks, and roadblocks

●Ability to manage multiple assignments, priorities,

●Involve in SOX audits for compliances,Follow SOX process (Regulatory and Sarbanes-Oxley requirements) for QA and the project requirement

Environment: Service Now portal (COTS application) and servers: Helsinki version, HP ALM QC and QTP, SQL Server, Data stage (ETL tool), Rumba (Mainframe), AS400 > EDI: 850, 856, 214, SCAN, IBM Cognos and On Demand, SOAPUI,.net architecture

Employer: IGATE/Capgemini Mar 2015 –Oct 2016

Client: Bose

Lead QA Analyst

Stow, MA

Rweb, SARA, Knowledgebase - Rweb application is used by the retail business for various functions related to day-day operations. Integrated into the Rweb application are both Knowledgebase and SARA. Knowledgebase application is Knowledgebase for BOSE products used for troubleshooting issues after sales, the essential data information flows into SARA for SARA users. Data is updated daily from POS and SAP.

Global Digital -Global Digital (e-comm B2B&B2C) was initiated to replace the disparate systems and processes used around the globe to support the web presence with a common technology platform. Standardized tools and processes allow for consistent brand image, an improved customer experience, and efficiency gains.


●Develop, maintain and execute effective manual and/or automated test scripts to verify application functionality and adherence to business requirements.

●Collaborate with different teams and members : PO/POD, developers,external dependencies/vendors to understand the stories, features, defects

●Breaking down the components into appropriate iterations for QA priorities for different modules and flows with the Application.

●Perform various types of testing which include Functional, System, Regression, ad-hoc, Retesting Testing, UAT, database Testing and different strategy testing as needed.

●Manual Tested on different browsers/ cross browsers testing on desktop and different portable device, versions such as iOS devices and android devices and using Sauce LABS, browsers : IE,Chrome, FF,Safari

●Web Service API Testing using Postman through the hosted site on the Cloud (AWS)

●Verify and analyzed the validity of data displayed on website by Generated SQL scripts for data validation

●Validated Delivery Address Verification, Process payment cards and Tax Calculation through Cyber source

●Validated the data mapping documents mapping Logical Data Elements to Physical Data Elements and Source Data Elements to Destination Data Elements.(SQL to SAP Hybris)

●Reports Testing using SAP (BI BEX report)

●Story and Defect management using JIRA.

●Logged and maintained defects into a QC defect tracking database.

●Lead quality assurance activities with onshore and offshore in providing solutions, process improvements, and supporting multiple applications.

●Coordinated data acquisition and testing, tracked issues, and recommended solutions while managing internal and external expectations

●Smoke/Sanity Tested on deployed build to give Go/No GO decision to deploy and Test

●Preparing Test metrics and Test execution summary report for weekly coordination meeting with the Test Manager in the QA Guild Forum/Defect Triage meetings.

●Lead the QA offshore on QA Activities: Knowledge transfer, Troubleshooting, Manual and Automation Testing,Plan iterations by breaking down work into tasks and assigning them to the QA team members (internal or offshore team members)

●Comply with System Development/Project Life Cycle (SDLC), Change Management, Regulatory and Sarbanes-Oxley requirements.

●Worked in Agile/Kanban methodology environment

●Used Confluence and OneNote for documenting Release Notes.

Environment: Hybris 5.5, Adobe CQ/AEM 6.0, SAP, cyber source and Tax ware,Java, GIT, Maven, stash, Eclipse, Intellij, Chef, Bamboo, Jira, Test link, SAP (BI BEX report)OKTA, Confluence,Selenium, Selenium Builder, Sauce Labs, Objective C, SAP Afaria,Amazon AWS,HP ALM QC 12.0 and QTP 12.0, Postman (RESTful service),SQL server 2008, Cybersource and Vertex, net framework, VBScript, JavaScript and C#, SAP (BI BEX report), PeopleSoft ( HR employee data), static HTML, SharePoint Designer 2007, SQL 2008, iOS Xcode, objective-C with sql Lite,Jenkins, Afaria,NetBeans IDE,ALM QC 12.00 (x) UFT QTP

UConn May 2014 – Jan 2015

Kuali Financial System QA Lead Analyst

Storrs, CT

The Kuali Financial System (KFS) is an Enterprise Software (ERP system) based on the Financial Information System designed to meet the needs higher education which integrates with KPME KOHR (Kuali open HR by Kuali People management for enterprise), Kuali Coeus (MIT Coeus) built on the J2EE architecture providing electronic routing of various Workflow documents.

KOHR (Kuali open HR by Kuali People management for enterprise), supports existing procedures and policies by providing a very effective and efficient way to process transactions in an enterprise HR system with the elimination of paper work residing outside of the HRIS.


●Develop quality assurance standards and Process (Test Management), create, define and track quality assurance metrics. Created template documents, procedures and guidelines to support testing efforts

●Develop, publish, and implement test plans for complex, multi-tier, distributed, applications throughout the full life cycle of software,Worked with functional staff to determine acceptance criteria

●Work on Kuali application modules, including new mods and in production

●Create effective manual test plans and Test cases and involve in execution

●Work with Kuali Implementation Team (community) to understand project concept, objectives and approach of software development projects with modules: Employee Person Data, Additional Payments, Leaves and Separations, Position and Person Management, Appointments with the implementation of eDossier,in turn Integrating with Kuali Financial System (KFS) to perform various transactions, from Purchasing to Accounts Payable, Payroll, and Capital Asset Management to Labor Distribution

●Participated in all aspects of testing, including functional, regression, load (Open Load) and system testing. Assure the appropriate level of quality by resolution of important defects by working with developers to ensure software development process has an appropriate level of testing.

●Coordinate and Involve during UAT

●Prioritizing testing efforts according to risk assessments gathered from functional and technical staff.

●Identified the test cases to be automated

●Used Web Focus and PeopleSoft, for report validations

●Prepared Traceability Matrix to show the test coverage i.e. requirement vs. Test scripts

●Documented, Revised, Followed/tracked the defects in JIRA and assigned them to relevant developer.

●Mange timelines, estimate work efforts. Ensure testing and quality assurance plans are integrated into the development lifecycle for all critical projects.

●Oversee the development and execution of test plans and monitor and report on test execution’

●Significant focus on test operations including reviews, resources, schedule, risks, and roadblocks

●Perform communication and produce reports for testing efforts, results, activities, data, status and tracking.

●Provide metrics for functional areas e.g. testing, defects in testing, production, Quality of Testing during UAT)

●Communicate test progress, test results, and other relevant information to project Manager

●Involved in Business Continuity Plan (Disaster Recovery Project) by defining and creating Communication Plan, DR Test Plan and defined Scenario (data corruption).

Environment: J2EE framework, Java melody for performance, Junit, LDAP (web services – Org & WF), KFS

JIRA, SVN, Git, Jenkins, Splunk, Probe, Fisheye, Confluence, Google Apps, Web Focus, Quartz (batch processing),

Oracle 11g> SQL Developer, Selenium, Open Load

Client: Teradata Dec 2013 – Jan 2014

Automation Debt Recovery

Lead QA Analyst

Indianapolis, IN

Aprimo Marketing Studio ( Microsoft Dynamics CRM ) a SaaS product (cloud computing) providing solutions and offerings to customer in either B2C/B2B model by bringing marketing operations, multi-channel campaign management, and digital marketing together putting accountability and control into the hands of those who need it,the project follows an Agile framework with continuous delivery model.


●Actively participated in Daily scrum and Sprint Review, as well as collaborated with business users on implementation of specific enhancements following a continuous delivery model.

●Participated in the planning process evaluation, design, development and maintenance of test scripts using keyword automation framework for new features and enhancements, existing applications throughout ALM.

●Work in conjunction with manual testing team on automation of existing manual test cases and development of cutting-edge automation for product enhancements and Cloud upgrades

●Designing test automation frameworks in collaboration with the QA and Development teams.

●Working on the automation debt recovery which Initiates gap analysis, corrective actions, and continuous process improvement initiatives

●Identified the test cases to be automated and performed keyword driven testing using Nunit enhanced the overall functionality of the application which would be converted to using selenium tools

●Prepared Traceability Matrix to show the test coverage requirement vs. Test scripts

●Used Crystal Reports, Microsoft Dynamics CRM with Aprimo reports for validations.

●Tested on Mobile app server URL

●Documented the defects in JIRA and assigned them to relevant developer.

●Mange timelines, estimate work efforts. Ensure testing and quality assurance plans are integrated into the development lifecycle for all critical projects.

●Oversee the development and execution of test plans and monitor and report on test execution’

●Significant focus on test operations including reviews, resources, schedule, risks, and roadblocks

●Tested for Mobile Apps through Mobile URL for Apple, Blackberry, Android, Nokia and windows phones

●Provide final QA sign-off on all tickets and releases, working within the Agile Scrum methodology to ensure validation is done in a timely and efficient manner

●Perform communication and produce reports for testing efforts, results, activities, data, status and tracking.

●Communicate test progress, test results, and other relevant information to project Manager

Environment: NET Framework 4.5(, C#, Keyword driven automation tool (in house development); Enterprise Tester;

Unknit 26.2; Crystal Reports, SQL Server 2008/2012, SharePoint -TFS following ALM for Continuous Integration CI (Jenkins),

Oracle (11g R2 64-bit),JIRA, Silverlight, IIS webserver, SVN – Tortoise 1.7, XML web services, windows messaging Q,

Mobile Operating Systems for Mobile testing on Apple iOS (iPhone and iPad), RIM Blackberry, Google Android,

Nokia Symbian, Microsoft Windows Phone

Previous Engagement:

Client: State of Indiana Feb 2008 – Oct 2008


Lead QA Analyst

Indianapolis, IN


●Document business requirements, and communicate these requirements to the Test team to covert the requirements to test plans/Test cases.

●Worked with the BA in prioritizing requirements,keeping current with new and changing requirement for change request

●Coordinated with the development team for fixing the defects, BA and release & deployment team for requirement and release and build timelines

●Working with users to understand Business and Technical Requirements document new features

●Tested reports on windows (IE), Mac (Safari) and Blackberry (IE) using Web Focus which are available to the field officer/reps.

●Analyzed situation accordingly to apply testing process where applicable, Created document necessary to support, sustain, or reinforce knowledge sharing activities and ensuring it is stored where the team can access it if the associate transfers to another assignment

●Execute and maintained automated QTP test scripts

●Conducted and Involved in UAT with Users to test the functionality for requirement sign-off

●Documenting release notes after UAT signoff.

●Involved in QA activities responsible for review, delivery, Status reporting

●Prioritize defects based on severity and Plan for testing during time crunch (QC).

●Participates in the review of requirements from a testing perspective and for traceability of the requirements into test strategy, test plans and test cases.

●Involved in Traceability Matrix, Metrics (Provide metrics for functional areas e.g. testing, defects in testing, production, Quality of Testing during UAT)

●Worked on Multiple Projects: Involved in the disaster recovery project (SAN) which uses asp model (2 months).

Environment: SQL 2007(initialize database for regression testing,2005 engine, following SOA architecture,,b TOAD editor,.Net architecture (, (UML2 tool),, Fire Fox 2.0.014, Share point 2010,web service, Web Focus 7.6.5, QTP(9.2x),QC 9.0,BlackBerry and Team Track (CCB and Test case Import from excel to QC ),web sphere v5.5,

WebMGA, Newington, Nov 2007- Feb 2008

QA Analyst


FHLBC, Chicago Sep 2005 – Jun2007

QA Lead Analyst,


VCAMS for General Motors Nov 2003 – Sep 2005

QA Lead Tester


Funds Direct for IFA Aug 2003 - Oct 2003

Analyst Programmer-Testing

Global Software Solutions

Cost Point, Deltek Enterprises Apr 2003 - Aug 2003

Test Engineer


IndusInSite, Indus May 2002 - Nov 2002

System Test Engineer.

Apar Infotech

EMG Star TV, Philips Software Pvt. Ltd Sep 2001 - May 2002

Associate Quality Assurance Engineer (AQAE)


PDR Application, Hitachi Jun 2001 - Sep 2001

Associate Quality Assurance Engineer (AQAE)


Citibank, NY Feb 2001 - Jun 2001

Associate Quality Assurance Engineer (AQAE)


Tantra Solutions Pvt. Ltd. Feb 2000 - Dec 2000


Contact this candidate