IT support
Resume:
CURRICULUM VITAE
DANISH MOHAMMED
IT Support Engineer **********@*****.***
WHY ME?
Core Qualifications
Wide experience in application configuration support.
Superior facility with ITIL V3 processes and life cycles.
Exceptional grasp of automated database reporting tools.
Strong oral and written communication abilities.
High organization and presentation skills.
Outstanding grasp of ITIL principles and processes.
Manage telepresence support.
Manage Conference Support.
Train and support users on all technology.
EXPERIENCE
Present BINAYAH REAL ESTATE BROKERS LLC - DUBAI
12. 2014 Support Engineer
Deployed and configured Servers, Workstations, Laptops & Accessories
Diagnosed and resolved operating system, hardware and software program problems to root causes
Imaging client machines using different platforms: Symantec Ghost & Acronis tool
Resolved issues to meet customer satisfaction by keeping the customer updated on the case status while maintaining an action plan for the investigation and resolution life cycle of the case
Recommended configuration changes and system additions that optimized performance
Installed and maintained Raid storage and configured under Windows server 2003 and 2008
Rolled out operating system: Windows XP/VISTA, Windows 7,8,10 and Macintosh
Provided outstanding customer service as a member of a world-class team providing 7x24 support
Managed the technical support page by creating FAQ and KB articles
Work with Documentation and QA teams as necessary to resolve product and document issues 10. 2014 EMIRATES TRANS GRAPHICS - DUBAI
10. 2012 Desktop Suport IT Technician
Provided customer support for all client/server based products
Diagnosed and resolved servers issues; hardware and software
Research client’s issues in a timely manner and follow up with the customer with recommendations and action plans
Network connectivity troubleshooting, ping, tracert, telnet
Build, test and modify software solution prototypes based on security and business intelligence
Upgraded and repaired faults on CIS systems, networks & peripheral equipment
Analyzed business information to determine layout plan including type of peripheral equipment modifications
Consulted for clients on recommending hardware and appropriate software as per business operation
100% satisfaction customer survey rate six months in a row
Resolved a history of problematic network failure by troubleshooting LAN/WAN connections between multiple stores for a retail chain
CURRICULUM VITAE
Update support tickets via Spice works ticketing system. UAE : light vehicle exp 2024
Breaking ( unlocking ) laptops bios security, windows and apple laptop computers Skilled IT Engineer with five years of experience in providing comprehensive technical support to end- users, customer service, and industrial segment. Successful in planning, installing, upgrading, and configuring innovative applications on Windows based OS, Mac and providing technical support to optimize workflows and minimize business interruptions. Seeking to utilize expertise in information technology and desktop support to take next career step with a highly respected firm.
CURRICULUM VITAE
8. 2011 ALNEFOUTH ELECT DEVICES TRADING LLC - DUBAI 11. 2009 System Administrator
Researched client’s issues in a timely manner and follow up with the customer with recommendations and action plans
Researched, recommended and implemented network enhancements that improved system reliability and performance
Analyzed business intelligence IT, recommended and executed a new IT planning improving operation and security
Optimized system availability (averaging 99.9% uptime) and equipped company with scalable systems to support fast business growth. Trained employees across multiple departments on network operations including login procedures, network management software, permissions, printing issues, security and use of software
Channel of communcation and negotiator with users, specialists, other staff and suppliers 12. 2007 MICROTECH COMPUTERS LLC - KARACHI, PAKISTAN 2. 2006 Desktop Suport IT Technician
Assisted clients in solving computer-related issues and ensured quality customer service
Conducted troubleshooting of software and hardware programs and assigned tasks to the team
Assisted in the development of procedures to ensure that the team is providing the best possible service to the customers
Responsible for researching, replicating, performing root cause analysis and providing feedback for product issues reported by the field professionals and customers within SLA time frame
Maintained clients supports throughout the enterprise and ensured proper coordination
Hardware installation, testing, cleaning, troubleshooting, repair and maintenance Page 1/2
CURRICULUM VITAE
DANISH MOHAMMED +971 (56) 210-5606
IT Support Engineer **********@*****.***
EDUCATION PROFESSIONAL SKILLS
05. 2012 KARACHI UNIVERSITY - PAKISTAN Adaptability 01. 2009 Bachelor Degree Organizational
Collaboration
Negotiation
GOV BOYS DEGREE COLLEGE - PAKISTAN
Problem Solving
08. 2008 Communication
Diploma 12th grade Inspiration
Pre-requist for University Ethical
Pure & Applied Science Cultural Awareness
08. 2005 NEW TIMES COMPUTER CENTRE - PAKISTAN
Customer Service
Diploma Computer & Software applications
Computer Hardware Support
Hardware Application
Trainings TECHNOLOGIES
Studied Windows OS’
CCNA - Cisco Certified Network Associate Windows Servers Studied ITIL v3 foundation
Desktop Support
Networking
MCSE - Microsoft Certified Systems Engineer Backup & Storage
Computer Hardware
LANGUAGES
Antivirus
Beginner Native OnSite Support
Urdu
Remote Support
Training
English
Norton Ghost
Acronis
Arabic
PROFESSIONAL REFERENCES
Mr. Hasan Yousafzai Mr. Saghir Iqbal Mr. Arslan Ahmed Operations Manager Maintenance Engineer Operational Manager Binayah Real Estate Emirates Trans Graphics Alnefouth Elec Devices Trading
+971 (50) 798-0302 +971 (50) 540-7326 +971 (50) 807-8851 **@*******.*** *********@*****.*** ********@*****.***
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