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IT support

Location:
Sharjah, Sharjah Emirate, United Arab Emirates
Salary:
2000- 4000
Posted:
June 24, 2019

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Resume:

CURRICULUM VITAE

DANISH MOHAMMED

IT Support Engineer ac9oln@r.postjobfree.com

WHY ME?

Core Qualifications

Wide experience in application configuration support.

Superior facility with ITIL V3 processes and life cycles.

Exceptional grasp of automated database reporting tools.

Strong oral and written communication abilities.

High organization and presentation skills.

Outstanding grasp of ITIL principles and processes.

Manage telepresence support.

Manage Conference Support.

Train and support users on all technology.

EXPERIENCE

Present BINAYAH REAL ESTATE BROKERS LLC - DUBAI

12. 2014 Support Engineer

Deployed and configured Servers, Workstations, Laptops & Accessories

Diagnosed and resolved operating system, hardware and software program problems to root causes

Imaging client machines using different platforms: Symantec Ghost & Acronis tool

Resolved issues to meet customer satisfaction by keeping the customer updated on the case status while maintaining an action plan for the investigation and resolution life cycle of the case

Recommended configuration changes and system additions that optimized performance

Installed and maintained Raid storage and configured under Windows server 2003 and 2008

Rolled out operating system: Windows XP/VISTA, Windows 7,8,10 and Macintosh

Provided outstanding customer service as a member of a world-class team providing 7x24 support

Managed the technical support page by creating FAQ and KB articles

Work with Documentation and QA teams as necessary to resolve product and document issues 10. 2014 EMIRATES TRANS GRAPHICS - DUBAI

10. 2012 Desktop Suport IT Technician

Provided customer support for all client/server based products

Diagnosed and resolved servers issues; hardware and software

Research client’s issues in a timely manner and follow up with the customer with recommendations and action plans

Network connectivity troubleshooting, ping, tracert, telnet

Build, test and modify software solution prototypes based on security and business intelligence

Upgraded and repaired faults on CIS systems, networks & peripheral equipment

Analyzed business information to determine layout plan including type of peripheral equipment modifications

Consulted for clients on recommending hardware and appropriate software as per business operation

100% satisfaction customer survey rate six months in a row

Resolved a history of problematic network failure by troubleshooting LAN/WAN connections between multiple stores for a retail chain

CURRICULUM VITAE

Update support tickets via Spice works ticketing system. UAE : light vehicle exp 2024

Breaking ( unlocking ) laptops bios security, windows and apple laptop computers Skilled IT Engineer with five years of experience in providing comprehensive technical support to end- users, customer service, and industrial segment. Successful in planning, installing, upgrading, and configuring innovative applications on Windows based OS, Mac and providing technical support to optimize workflows and minimize business interruptions. Seeking to utilize expertise in information technology and desktop support to take next career step with a highly respected firm.

+971-**-***-****

CURRICULUM VITAE

8. 2011 ALNEFOUTH ELECT DEVICES TRADING LLC - DUBAI 11. 2009 System Administrator

Researched client’s issues in a timely manner and follow up with the customer with recommendations and action plans

Researched, recommended and implemented network enhancements that improved system reliability and performance

Analyzed business intelligence IT, recommended and executed a new IT planning improving operation and security

Optimized system availability (averaging 99.9% uptime) and equipped company with scalable systems to support fast business growth. Trained employees across multiple departments on network operations including login procedures, network management software, permissions, printing issues, security and use of software

Channel of communcation and negotiator with users, specialists, other staff and suppliers 12. 2007 MICROTECH COMPUTERS LLC - KARACHI, PAKISTAN 2. 2006 Desktop Suport IT Technician

Assisted clients in solving computer-related issues and ensured quality customer service

Conducted troubleshooting of software and hardware programs and assigned tasks to the team

Assisted in the development of procedures to ensure that the team is providing the best possible service to the customers

Responsible for researching, replicating, performing root cause analysis and providing feedback for product issues reported by the field professionals and customers within SLA time frame

Maintained clients supports throughout the enterprise and ensured proper coordination

Hardware installation, testing, cleaning, troubleshooting, repair and maintenance Page 1/2

CURRICULUM VITAE

DANISH MOHAMMED +971 (56) 210-5606

IT Support Engineer ac9oln@r.postjobfree.com

EDUCATION PROFESSIONAL SKILLS

05. 2012 KARACHI UNIVERSITY - PAKISTAN Adaptability 01. 2009 Bachelor Degree Organizational

Collaboration

Negotiation

GOV BOYS DEGREE COLLEGE - PAKISTAN

Problem Solving

08. 2008 Communication

Diploma 12th grade Inspiration

Pre-requist for University Ethical

Pure & Applied Science Cultural Awareness

08. 2005 NEW TIMES COMPUTER CENTRE - PAKISTAN

Customer Service

Diploma Computer & Software applications

Computer Hardware Support

Hardware Application

Trainings TECHNOLOGIES

Studied Windows OS’

CCNA - Cisco Certified Network Associate Windows Servers Studied ITIL v3 foundation

Desktop Support

Networking

MCSE - Microsoft Certified Systems Engineer Backup & Storage

Computer Hardware

LANGUAGES

Antivirus

Beginner Native OnSite Support

Urdu

Remote Support

Training

English

Norton Ghost

Acronis

Arabic

PROFESSIONAL REFERENCES

Mr. Hasan Yousafzai Mr. Saghir Iqbal Mr. Arslan Ahmed Operations Manager Maintenance Engineer Operational Manager Binayah Real Estate Emirates Trans Graphics Alnefouth Elec Devices Trading

+971 (50) 798-0302 +971 (50) 540-7326 +971 (50) 807-8851 ac9oln@r.postjobfree.com ac9oln@r.postjobfree.com ac9oln@r.postjobfree.com



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