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Office Desktop Support

Tulsa, OK
June 24, 2019

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Lawrence Daniels

*****- * ***** ***** ****, #***, Tulsa Ok, 74133

e-mail: Mobile: 918-***-**** Systems Administrator / Network Administrator

Skills Summary:

Technical Expertise

Personal Strengths: Great Communication, Detailed Oriented, Documentation, Team Player, Project Focus Driven, Systems and Network Monitoring, System Migration, Upgrades and Security Patches, System Administration/Management, Cloud and Data Center Deployment, IT Support, Troubleshooting & Problem Solving, with Hardware & Software, etc. Technical Strengths: Microsoft Operating systems, Implantation and supporting Corporate Preparatory Applications, Client and Desktop-based, Networking infrastructure, Cloud services, Remote Data Centers, System / Network Administration and management, Office 365 / Exchange Mail Servers, LAN/WAN design and implementation, Citrix Systems, Thin Client infrastructure, Internet Security, Virus Prevention, Disaster Recovery, Remote Backups and On Premise Backup etc.

Windows Servers Desktop Platform:

Server 2019 / 2016 / 2012 & R2,

2008 & R2 / 2003 / 2000

Hyper V, Data Center 2016 / 2012 (R2)

Trained on VMWare ESX / vSphere

Window 2010, / 8 / 7 & XP

Citrix Platform:

XenApp: 6.0, 6.5, 7.5

(and much more)

Software Platform:

Train on SCCM

MS Active Directory


MS Office 2016 / 2013/ 2010 / 2007 / 2003

MS Exchange 2003 / 2010 / 2013

Office 365

McAfee AntiVirus / Symantec Enterprise



Remedy Ticket System

RemedyForce Ticket System


JAMS Scheduler

(and much more)

Protocol Platform:






(and much more)

Lawrence Daniels

10026- A South Mingo Road, #243, Tulsa Ok, 74133

e-mail: Mobile: 918-***-**** Experience:

Change Healthcare Dec 2015 to Present

Systems Administrator III

Administrate / Monitored a multitude of “Silos” that contain, from 15 servers, to 132 servers Per “Silo”, with variation of operating systems for proprietary healthcare applications, using a variety of IT tools, such as Active Directory, Group Policies, SCCM, Slunk, HP Operations Manager, Solar Winds, NeuStar, Pager Duty, PowerShell script, VMWare, JAMS, etc.

Verifying the integrity and availability of all hardware, server resources, network disruption, by reviews system logs, application logs and security logs, performing the recommended steps, working closing with my team and other teams / departments such as, Microsoft, SCCM Team, DBA’s, QA, Development team to prevent interruption to the customer facing Server systems as problematic situations and/or issues are occurred with the proprietary healthcare applications.

Maintaining great relationship with the desktop support team, concerning problematic issues customers may call in, to create a trouble ticket. Documenting problematic issues and or problems that occurred, alerting team members, or other department members, by phone, bridge call, also in a daily shift report, or in a team meeting, discussing best practices to take care of problematic issues.

Performing relative OS patching to various Silos / Servers, of operating systems monthly to prevent security discrepancies.

Working closely, interactively with other technical departments such as SCCM Team, DBA’s, QA, Development team, in preparation new implementations / for mass, major application upgrade procedures.

Member of the MS Server Building Team, building / implementing new server into the existing Active Directory Domain / infrastructure, placing the server in the correct OU, and applying the right group policies and permissions for Departments or Outside Vendors, Tracking a multitude of Silos / servers (with Asset Management tracking), for upgrades, new build add-on’s and testing environments, for various departments as requested, such as DBA’s, QA, Development, and many other Sister Companies, that are in conjunction with the business model, that provide services within the Data Center for the Healthcare Customers.

Lawrence Daniels

10026- A South Mingo Road, #243, Tulsa Ok, 74133

e-mail: Mobile: 918-***-**** Melton Truck Lines, From Jan 2003 to Nov, 2015

Network Administrator/ Systems Administrator:

Complete upgrades of Microsoft server starting with Server 2000, with progress growth to 2003, then to 2008, 2008 (R2) to Data Center, Implementing Hyper V, then upgrade to 2012 (R2) standard, and also Data Center.

Design and implementation of network infrastructure between corporate office, and the five remote locations, secure connection with a WAN MPLS Cloud solution, creating one network.

Implementation of Citrix farm, XenApp, for remote connectivity for users working from home, and also our Monterey Mexico office, and sales team moving and traveling around United States, for complete connectivity of their applications, and access documentations, to make a smooth workflow of their day-to-day functions.

Implementation of Virtualization Servers, reducing/ downsizing hardware in the data center.

Disaster Recovery, design and implementation of a replication of the corporate office Data Center, to a remote disaster recovery location.

Implementation of Exchange Mail Server on prim, two office 365 in the Cloud, replications between the two.

Help/support, in implementing, VoIP phone system, implementing the correct protocols and VLans into the MPLS Cloud, for the main corporate office, and all the five remote locations

Complete support, and maintaining the remote sales team, and the five remote locations, with any and all issues that may occur.

Always on call 24 hours a day, seven days a week, 70% travel to all locations if and when it was needed for upgrades, training, also adds moves and changes. Education:

Bristow High School, Bristow, Ok Vo-Tech Drumright, Ok

(Commercial Electronics)

Tulsa Jr. College, Tulsa, Ok New Horizons Technical Tulsa, Ok

(Microsoft MCSE, Novel, A+ and Linux Entry Level)

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