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Technical Writer Sales

Rocklin, California, United States
June 24, 2019

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Rocklin, CA 916-***-****


BA in English • MadCap Flare • Adobe InDesign • QuarkXPress • Visio • MS Office (Excel Expert) • Adobe Suite • HTML • CSS SAP • Great Plains • ChangePoint • SFDC • Invoicing Portals • Agile Methodologies • LEAN HEWLETT-PACKARD, INC. AND OPEN TEXT CORPORATION (REMOTE) 2015—Nov, 2018 Senior Shared Services Analyst

• Created and implemented standard operating procedures for software contracts after HPE and HP Inc split and to accommodate the acquisition of HP Inc software by Open Text Corporation;

• Researched, documented and participated daily in all aspects of quote to cash management of software orders, including new licenses, renewals, professional services and cloud orders for Americas, EMEA and Asia regions;

• Developed procedure manuals; proofread, tested, optimized and updated old documentation;

• Designed and supervised documentation archives and libraries;

• Provided worldwide customer and partner support;

• Participated in complex international legal and tax audit;

• Worldwide PS project management, billing, reporting, expenses management;

• Lead the migration of HP ChangePoint database into OpenText CP;

• Designed and conducted training to PS and License sales team. ADVERTISEMENT/COPYWRITING (FREELANCE AND CONTRACT) 2007—2015 Creative and Ad Writer/Columnist/Editor-in-Chief

• Responsible for content selection and placement in newspapers, magazines and web publications;

• Diverse column writing (psychology trends, medicine innovation, travel, politics, business, etc.);

• Redesign/modernization of newspaper, magazine and web layout;

• Coordinated cross-functional teams including media, creative, interactive production, and business development;

• Conducted/published interviews of politicians, musicians, prominent business owners;

• Contractual English/Russian translation;


Contract Administrator

• Revenue recovery team lead, responsible for reporting and billing escalations and account troubleshooting;

• Pioneered Compaq and HP product integration, created and tested operational processes;

• Designed and updated training material for sales personnel;

• Analyzed and optimized work processes to decrease TAT;

• Conducted HW order processing, contractual agreements audit, renewals management, corporate billing;

• Responsible for weekly/monthly reporting of daily operations. NEW GENERATION PRODUCTION CENTER, RIGA, LATVIA 2000—2003 Writing Department Manager

• Supervised the complete process of multimedia product creation from customers’ requests to printing and postproduction;

• Responsible for accepting, editing and proofreading manuscript and final products;

• Created page layout design for books, catalogs, technical manuals, educational textbooks, and advertisement materials;

• Wrote for the inhouse web publication;

• Public speaking (teaching, product presentation and promotion) on TV, radio and at conferences;

• Public events organization and hosting to promote products;

• Production of video subtitles (content and rendering);

• English/Russian translation of business negotiations, conferences and video, audio and printed materials.

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