Senior Business Analyst
Solutions-driven and accomplished professional with extensive experience optimizing business processes to ensure corporate growth and success.
Track record of delivering expertise in information technology and services industry. Adept at delivering cost-effective and high performance technology solutions. Deft at devising and executing instrumental strategies as well as developing, documenting, and delivering process innovations to drive the attainment of business goals. Skilled in Agile and Waterfall disciplines. Demonstrated success in strategic and tactical planning complemented by strong ability to spearhead change management teams. Instrumental in developing and implementing company procedures, evaluating project progress, identifying potential concerns, and writing technical reports. Innate ability to create insightful solutions applicable for current business practices, accountability, and ownership. Excellent communicator with technical and business acumen; proficient in fostering relationships with clients, executives, and key stakeholders.
Highlights of Expertise
Strategic Business Planning
Team Building & Leadership
Training & Development
Centene Corporation, Columbia, South Carolina
Ensure implementation of process improvement by conducting analysis and interpretation to align organizational functions with business requirements.
BUSINESS ANALYST IV, CLAIMS CONFIGURATION (2018 to Present)
Oversee business initiatives through data evaluation, implementation barriers identification, and user acceptance testing. Identify risks by conducting detailed analysis and propose mitigation solutions to management. Develop and deliver training programs by collaborating with multiple businesses and departments. Improve operational performance by serving as subject matter expert on assigned function product.
Extracted opportunities for business process reengineering by identifying, analyzing, and resolving user issues.
Performed project analysis and recommended effective business solutions to improve implementation of business processes.
Implemented and oversaw changes to departmental policies/procedures for optimizing operational performance.
DP Professionals/Ag First, Columbia, South Carolina
Developed business architecture by utilizing key requirements, including scope, alternatives, and risks for effective management of company’s processes.
LEAD BUSINESS ANALYST (2017 to 2018)
Fulfilled client’s needs through functional, regression, user acceptance, integration and performance levels of testing. Supported collaborations between business and technical personnel to understand processes and applications. Conducted document analysis, interviews, and workshops to assess client’s business requirements.
Developed feasible data and process models to address client’s business requirements.
Gained advanced skills with Agile and Waterfall Project Management disciplines.
Aflac, Columbia, South Carolina
Supported organizational change management initiatives for transformation of an organization's goals, processes, and technologies.
BUSINESS CONFIGURATION ANALYSIS CONSULTANT (2016)
Organized new applications requirements and drafted user acceptance scripts to simplify project understanding for technical teams. Analyzed business needs and configured system capabilities for work distribution perspective. Documented user requirements for web projects by collaborating with web development team. Organized system specific training sessions by liaising with Learning & Development and Business Unit Management teams. Created online customer specification forms from user stories. Drafted and implemented configuration solutions. Delivered expertise in agile environment with Scrum.
Maintained defined regulations of system decision tables with precision and quality to organize complex business requirements
Utilized functionality of policy administration claims as well as billing and compensation systems to optimize configurable data and business rules.
Increased efficiency of operation management activities by collaborating with IT resources to strengthen systems.
OPERATIONS, PRE-SALES & ENROLLMENT SERVICES LIAISON (2011 to 2016)
Developed applicable performance measures to monitor, evaluate, and continuously improve projects for meeting service level agreements set by customers. Developed and executed new enrollment site by coordinating with web development team. Performed several routine tasks, such as maintaining employee personnel records, scheduling routine assignments, and monitoring quality/quantity of work performed. Collected user requirements for software projects and submitted to Information Systems departments for implementation. Administered Client Relations staff to perform accounts servicing activities. Trained, coached, mentored, and developed staff to enhance skillset. Distributed accurate information to all teams involved in projects.
Played a key role in devising and executing processes to define new Enrollment Support Specialist team.
Delivered conversion projects of claims and financial systems from inception to completion.
Steered software implementation projects for on boarding new business customers by serving as subject matter expert for Microsoft CRM and Case360 Workflow.
Ensured the achievement of meeting service level agreements as per project specifications by supporting the development and implementation of approved project plans.
Additional Experience as: Project Leader and Senior Software Test Analyst for BlueCross BlueShield of South Carolina Technical Support Analyst for Trinity Health System Senior Training & Development Specialist for A4 Health Systems Senior Health Systems Project Manager for SMS Management & Technology Senior Quality Assurance Analyst and Senior Training Specialist for CSC
Education & Credentials
Completed 3 years of course work in Communication, Education, Psychology University of Michigan, Ann Arbor, Michigan