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Technical Support

June 24, 2019

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Name: Gerald Peter

Address: P.O. Box 54454 Dar-es-salaam

Mobile: +(255-*********


Birth Date: 05/08/1993

Professional Summary

Skilled Technical support with 3 years of experience in managing Microsoft- based server infrastructures and software solutions. Ability to plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance. Significant experience of working for large, constantly developing companies. Strong skills of infrastructure deployment from the very basis to complete function... Technical Skills

Desktop operating systems (Windows 7-1O, MacOS)

Microsoft Azure & Office 365 Administration users, groups, and licenses

Anti-virus and Anti-malware technologies (MacAfee, Bitdefender and Kaspersky)

Knowledge of TCP/IP protocols, DNS, WINS, and DHCP

Microsoft Exchange mail server 2007 to 2016 administration

Knowledge of Tally ERP.9 based on deployments and troubleshooting

Experience in an IT Service Delivery or Support function

Comfortable in playing a key role within a team environment.

Incident diagnosis and Problem solving skills within an IT environment.

Network Installation Including (Installing trunking, Terminating, Testing, Labeling and Cabinet work)

Knowledge of MSQL Server 2000/2005/2008/2012 administration

Understanding of network concepts including, LAN, vLAN, WAN and Wi-Fi, Mobile devices, iPhone, iPad and Android

Windows Server 2008 to 2016 (inc SBS 2007-2011) administration including: Active Directory, DHCP, DNS, Hyper-V (Clustering)


University of Dar es salaam Computing Centre 2014-2016 Diploma in Information Technology

Makongo High School 2009-2012

Secondary School Education

Career Summary and Key Responsibilities

Computer Center Tanzania LTD January 2016 to Current Position: Support Engineer

Duties and job Responsibilities:

I am current working at Computer Centre and also I manage more than one company (Site) which under support with Computer Centre tz as IT support engineer with physical support and remote site support,

Installed, configured, operated and maintained systems hardware and software.

Provided technical assistance to customers on inbound telephone tech support calls

Walked customers through step-by-step process for troubleshooting hardware issues

Repairing and upgrading hardware and ensuring all computers were fully operational

Working in a small team of Storage and Backup Administrator's covering Support, Engineering and Project roles

Maintaining a consistently high level of service delivery for incidents, requests and changes

Managed, led and supported Windows 7,8 and 10 Server 2008-2016, VMware and Active Directory domain network in multi-locations

Tanzania Printing Service (TPS) February 2017 to current Position: Site manager (Technical Support)

Duties and job Responsibilities

Troubleshooting and repairing of hardware, operating systems and applications

Performs initial backup run and testing and provide remediation if necessary

Documenting, presenting technical procedures, operating methods and new systems

Maintaining user accounts and systems; installing software and creating file systems

Performed on-site visits to identify and improve on current information technology systems

Installed and maintained company’s computer systems and network and Performed upgrades and installed updates

Assessed system problems with the network, software or hardware components by running diagnostics, trying solutions and upgrading devices when necessary. Berger Paints Tanzania Limited March 2018 To Current Position: Site manager (Technical Support)

Duties and Job Responsibilities:

Support all Berger paints Company Tanzania, Kenya and Uganda.

Create new users and Email Accounts (Active directory)

Configure Printer Access Points and Computer

Deploy new software and system

Monitor Cyberoam Bandwidth usage

RedDot Distribution June to July 2018

Position: Onsite Support (Backup Engineer)

Duties and Job Responsibilities:

Remote Support all RedDot Company Tanzania, Kenya, Uganda and Dubai.

Control and Monitor RedDot Servers and Network from NOC (Data Centre)

Make sure all VPN connection and System is up all the time

Deploy software and configure new devices

Standard Chartered Bank Tanzania (SCBT) August to December 2018 Position: Onsite Support (Backup Engineer)

Duties and Job Responsibilities:

Replace all old user computer to new computer.

Assist on problem reported by users

operating system and Software Deployment.

DR site system monitor and testing.

DR site - site visit and software upgrades

Backup and Restore all user information data and email.

Setup user account, email and restore data.

Application Designed

Online School Managements Systems

Hospital Managements Systems

Projects Undertaken since 2016 to current

People Bank of Zanzibar Network Migration

Sportpesa Tanzania Network Cabling (LAN).

Petro Africa Tanzania server and system Installation.

People Bank of Zanzibar (PBZ) Network Cabling (LAN).

Petro Africa deployment of server system based on Hyper-V software.

Applied Network installation (LAN Cabling)

Tanzania Printing Services Tally ERP.9 Server Migration

Tally ERP.9 Server Migration Berger Paints Tanzania.

Access Bank Network Cabling (LAN)

Standard chartered Bank Software Deployments.

Petro Africa Tally ERP.9 Configuration to server and clients

Rashal Petroliam Ltd Tally ERP.9 Configuration to server and clients

Standard chartered Bank Tanzania Network Cabling (LAN).

Shell Tanzania Aruba Access Points APs Deployment. Training Completed and Certification

Microsoft Windows Server 2012: Installing and Configuring.

ProLiant Server Tools and Troubleshooting

Cisco Networking Routing and Switching (R&S)

ATP Storage Solutions V2 Delta Resources Library

Cloud Computing Security Knowledge Foundation

HPE Gen10 Server Security

TekTalk - HPE 3PAR StoreServ Management Console 2.3

Introducing the HPE ProLiant DL325 Gen10 Server-29May2018

HPE Recovery Manager Central for SAP HANA – ARCHIVED

Windows server IP Address Management (IPAM).

HPE Server System Managements.

HPE ProLiant DL325 Gen 10 Server

HPE 3PAR StoreServ Service Processor 5.0.3 Delta Hobbies and Interests

Interests include travelling, learning about new cultures, documentary, future technological advancements in the field of computers and Artificial Intelligence. Hobbies include playing soccer, Tennis, swimming, and mystery themed novels.. References.

1. Alex Moshi 2. Jafferali Khani

Country Technical Analyst System Administrator

Standard Chartered Bank Red dot Distribution Dar es salaam

Mob: +255-***-****** Mob: +255*********

3. Mustafa Mzale

Support Network Engineer

Computer Centre TZ LTD

P.O Box 1961, Dar es salaam

Mob: +255*-*********

Contact this candidate