Joshua R. Kitchen
Mac OS/ Linux
GIAC Security Essentials Certification Dec. 2017
CompTIA Cloud + Certification Apr. 2018
Executech, South Jordan, UT May 2018 to Feb. 2019
Managed computers, networks, and telecom for four cities and five different companies monthly.
Maintained and operated SonicWALL firewalls and different types of backups.
Commended by superiors for turning upset clients into satisfied clients. Bluehost/EIG, Provo, UT Jan. 2014 to Feb. 2018
IT Service Operations Administrator / Junior IT EUS Technician
Deployed Windows hardware with PowerShell scripts and Apple hardware.
Assisted with management of switches and telecom.
Administered and created Active Directory and OpenLDAP database permissions for end users. Senior Web Advisor
Troubleshot customer’s servers through command line, WHM/cPanel.
Utilized various tools on shared hosting accounts, VPS and dedicated servers.
Determined the scope of technical problems on shared hosting accounts. Teleperformance USA, Lindon, UT Mar. 2012 to Jan. 2014 Supervisor / Technical Support Agent
Trained and supervised over 15 employees for Apple customer service. Vangent, Inc., Sandy, UT Feb.2010 to July 2010
Service Quality Assurance Monitor, US Census Bureau
Obtained Department of Commerce suitability clearance for the 2010 Census. Education
Bachelor of Science in Information Technology Anticipated July 2019 Utah Valley University, Orem, UT
Network Administration and Security emphasis
Associates of Applied Science in Information Systems and Technology Apr. 2016 Utah Valley University, Orem, UT
Network Administration, Certificate of Completion (2015)
Information Technology, Certificate of Proficiency (2015)