Customer Service Active Directory, Networking

Joshua R. Kitchen

Pleasant Grove, UT ***** 801-***-**** ********@*****.***

Key Qualifications

Windows

Mac OS/ Linux

VMware

LANs/WANs

Fluent Russian

BASH

Command line

FTP

Active Directory

Office365

G suite

PowerShell

Certifications

GIAC Security Essentials Certification Dec. 2017

CompTIA Cloud + Certification Apr. 2018

Industry Experience

Executech, South Jordan, UT May 2018 to Feb. 2019

IT Consultant

Managed computers, networks, and telecom for four cities and five different companies monthly.

Maintained and operated SonicWALL firewalls and different types of backups.

Commended by superiors for turning upset clients into satisfied clients. Bluehost/EIG, Provo, UT Jan. 2014 to Feb. 2018

IT Service Operations Administrator / Junior IT EUS Technician

Deployed Windows hardware with PowerShell scripts and Apple hardware.

Assisted with management of switches and telecom.

Administered and created Active Directory and OpenLDAP database permissions for end users. Senior Web Advisor

Troubleshot customer’s servers through command line, WHM/cPanel.

Utilized various tools on shared hosting accounts, VPS and dedicated servers.

Determined the scope of technical problems on shared hosting accounts. Teleperformance USA, Lindon, UT Mar. 2012 to Jan. 2014 Supervisor / Technical Support Agent

Trained and supervised over 15 employees for Apple customer service. Vangent, Inc., Sandy, UT Feb.2010 to July 2010

Service Quality Assurance Monitor, US Census Bureau

Obtained Department of Commerce suitability clearance for the 2010 Census. Education

Bachelor of Science in Information Technology Anticipated July 2019 Utah Valley University, Orem, UT

Network Administration and Security emphasis

Associates of Applied Science in Information Systems and Technology Apr. 2016 Utah Valley University, Orem, UT

Network Administration, Certificate of Completion (2015)

Information Technology, Certificate of Proficiency (2015)

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