Amy Bing

Statesboro, GA

ac9obi@r.postjobfree.com

803-***-****

Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

AMAZON AMZL (Work From Home) - Seattle, WA

July 2018 to December 2018

• Receive more then 50 calls a day

• Answer questions from customers concerning their orders

• Issue refunds or promo credit on accounts

• Track orders with Geo Code to find out where the customers packages

• Direct drivers to customers home with Gps

Office Administrative Assistant

Busby's Staffing - Hampton, SC

October 2016 to February 2018

• Maintained the front desk, and reception area in a neat and organized fashion

• Posted open positions on company and social media websites

• Made copies, sent faxes and handled all incoming and out outgoing calls

• Received and screened a high volume of internal and external email and mail CSR - Customer Service Representative

Health Insurance Company - Chelsea, MI

March 2012 to July 2016

>Ensure that appropriate changes were made to resolve customer's problems

>Take orders

>Resolved issues and shared benefits of technology

>Resolved customers complaints

>Managed customer support

>Process returns and exchanges

Packer/Machine Operator/ Inspecter/Shipping

Amazon Fulfillment Associates - Columbia, SC

September 2005 to September 2009

>Enter correct order number as well as vendors information for the follow products

> Mark and label containers

> Weigh and count products

> Examine and inspect containers with items to reinsure a count and the quality

> Operate machines such as

Electric/Standard pallet jack

Education

Diploma

Allendale Fairfax High School - Fairfax, SC

August 2002 to May 2005

Skills

40 WPM (5 years), Microsoft Office (5 years), Organizational Leadership (5 years), Problem Resolution

(5 years), Spreadsheets (3 years), Email (10+ years), Excel (5 years), Manufacturing/Warehouse (4 years), SAP Computer systems (4 years), Quickbooks, Office Admin, Office 365, Front Office, Customer Service Skills (6 years), Customer Service, CSR, Customer Support, Customer Care, Call Center

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