Computer Operator Help Desk

Karen Wiley

Computer operator AS/***

Claires Store Inc.

*************@*****.***

847-***-****

SUMMARY

Experienced AS/400 system computer operator and systems administrator is seeking a position that will take advantage of existing knowledge and skills.

WORK EXPERIENCE

Computer operator AS/400 Claire’s Store Inc., Hoffman Estates IL

Sep 1999 – Current

Daily Duties:

Polling of retail stores

Backup of AS/400

Report distribution

Send weekly sales figures

User interface to programming staff

Project Assignments:

Documentation for operations Claires UK

Documentation on a request basis for operations Claires USA

System Administrator AS/400 Design/Craft Fabric Corp, Niles, IL

Aug 1994 – Sep 1999

Daily Duties:

Assign passwords for users

Help desk –assist users with PC/CRT problems

Order and keep track of supplies needed for printing

Install/maintain CRTs to the AS/400

Query AS/400 files on a request basis

Install modems, memory, network cards to PCs

Configure PC for the network

Novell V 3.12 Ethernet 10 Base T connection

User procedure documentation

Project Assignments:

Corrected device definition conflict between AS/400 and PC emulation

Download AS/400 data to PC level

Implemented inventory Percon Code upload to the AS/400

System Operator AS/400 Rank Video Services America, Northbrook, IL

May 1990 – Aug 1994

Daily Duties:

Help desk – user interface to programming staff

Operations procedure Documentation

1.backups

2.week-end

3.month-end

4.year-end

5.EDI

Schedule shift printing

Execute daily job schedule

System backup

Distribute user and system reports

Monitor system activity

System Operator AS/400 Sevko, Inc

Aug 1989 – Apr 1990

Daily Duties:

Help Desk – user interface to programming staff

Execute daily job schedule

System backup

Distribute user and system reports

Monitor system activity

Teaching assistant

Oakton Community College, Des Plaines IL

Apr 1987 – May 1989

Duties:

Tutor students in the data processing lab

Assist instructors as needed

EDUCATION

A.A./Data Processing

Oakton Community College Name, Des Plaines IL

1987 – 1989

(Oakton Community College (May 1989)

A.A./Data Processing

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