Customer Service Health

Sonia M. Dos Santos

*** **** **** *****. • Las Vegas, NV 89145• 702-***-**** • *****************@*****.***

PROFESSIONAL SUMMARY

Highly organized, with superior interpersonal communication skills. Detail oriented and able to provide excellent results. Excellent customer service skills with the ability to maintain composure in any stressful situation. A people oriented person, efficient and always on time.

QUALIFICATIONS

Multi-Lingual (English, Spanish and Portuguese) Microsoft PBX, Multi-Line Phone Organized Accurate, Detail Oriented

Superior Customer Service Dependable Multitasking Ability

EXPERIENCE

Receptionist Southern Nevada Health District Las Vegas, NV 2012- 2014

Provided outstanding customer service to guests.

Resolved customer conflicts in order to increase customer retention

Maximized the efficiency of the organization by directing visitors to the proper channel or departments

Interpreted communication between customers and employees who are not bilingual.

Customer Service Salvation Army Las Vegas, NV 2011-2012

Stocking, organizing and assisting customers with their purchases.

Caregiver Private Residence Las Vegas, NV 2008-2010

Responsible for the preparation of daily meals, including purchasing of all ingredients and attractive presentations of the meals.

Gourmet Cook Private Residence Las Vegas, NV 2006-2008

Responsible for the preparation of daily meals, including purchasing of all ingredients, healthy and attractive presentations of the meals to include serving.

Housekeeper /Caregiver Nannies and Grannies Agency Las Vegas, NV 2004-2008

Performed housekeeping, adult and child care, including preparing healthy, balanced meals and snacks.

Attendant / Cashier Templeton Gaming Corp Las Vegas, NV 2004-2006

Provided excellent customer service while handling money, balancing sheets, ordering supplies and serving clients.

EDUCATION

New York City Technical College Associate Degree -Hotel Management New York, New York

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