Sonia M. Dos Santos
Highly organized, with superior interpersonal communication skills. Detail oriented and able to provide excellent results. Excellent customer service skills with the ability to maintain composure in any stressful situation. A people oriented person, efficient and always on time.
Multi-Lingual (English, Spanish and Portuguese) Microsoft PBX, Multi-Line Phone Organized Accurate, Detail Oriented
Superior Customer Service Dependable Multitasking Ability
Receptionist Southern Nevada Health District Las Vegas, NV 2012- 2014
Provided outstanding customer service to guests.
Resolved customer conflicts in order to increase customer retention
Maximized the efficiency of the organization by directing visitors to the proper channel or departments
Interpreted communication between customers and employees who are not bilingual.
Customer Service Salvation Army Las Vegas, NV 2011-2012
Stocking, organizing and assisting customers with their purchases.
Caregiver Private Residence Las Vegas, NV 2008-2010
Responsible for the preparation of daily meals, including purchasing of all ingredients and attractive presentations of the meals.
Gourmet Cook Private Residence Las Vegas, NV 2006-2008
Responsible for the preparation of daily meals, including purchasing of all ingredients, healthy and attractive presentations of the meals to include serving.
Housekeeper /Caregiver Nannies and Grannies Agency Las Vegas, NV 2004-2008
Performed housekeeping, adult and child care, including preparing healthy, balanced meals and snacks.
Attendant / Cashier Templeton Gaming Corp Las Vegas, NV 2004-2006
Provided excellent customer service while handling money, balancing sheets, ordering supplies and serving clients.
New York City Technical College Associate Degree -Hotel Management New York, New York