Microsoft Support Engineer

MOHAMMAD ABDUL NAJEEB

IT Support Engineer/System Administrator

E-mail :mailto:*****************@*****.*** ******.******@*****.***

Mobile : +974-********

Visa Status : Work visa with NOC

QID : 288********

Profession : Engineer

Skype ID : ******.******@*****.***

Degree : Master’s in Computer Science & Engineering

Professional Objective:

Seeking a challenging and rewarding technical position with a technology company that will allow me to continue practicing and expanding my skill set and knowledge base.

Working Experience:

Working as Microsoft Support Engineer in Ebla Computer Consultancy (Doha-Qatar) from Nov 2018 to till date.

Worked as an IT Technical Consultant/Support Engineer in Sunera Technologies from Sep 2015 to Aug 2018.

Worked as a System Administrator in Yana Software, from Jul 2013 to Aug 2015

Technology Specialist: (410,411,412,346,1z0-071)

MCSA – Microsoft Certified Systems Administrator, MICROSOFT

Microsoft Certified Professional

MCSA – Managing Office 365 Identities and Requirements, MICROSOFT

Profile Summary :

Skilled IT support Engineer with 5 years of experience in managing Microsoft infrastructures, Office 365 administration and software solutions

Knowledge on SCCM server, creating collections & packages

Helped Organization in Office 365 Plans and Subscriptions.

Provisioned user licenses on needed basis.

Create and manage users in the organization set their permission level and reset their passwords, billings, activity reports, Office 365 groups, Reorganize homepage.

Created and manage groups distribution list, security group, shared mailbox.

Well versed in installation, configuration and ongoing maintenance and usability of desktop/laptop computers, printers, handheld/mobile devices, peripheral equipment and software

Well versed in configuring, maintaining and deploying windows server (2008,12,16)

Experienced in configuring Windows server 2012 Active Directory Domains, configuring DNS, DHCP, trust relationship, permissions.

Profound knowledge of Active Directory administration, GPO, Domain Controllers,OU.

Install and configure computer hardware operating systems and applications

Troubleshoot issues with desktops and notebooks including connectivity, blue screens, viruses and printing for both on and off-site users.

Monitor and maintain computer systems and networks

Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues

Troubleshoot system and network problems, diagnosing and solving hardware or software faults

Excellent in maintaining Microsoft Exchange Servers, Specialist in MS Office Applications

Expert knowledge of computer applications Microsoft Word, Excel, PowerPoint, Access & Project, Windows, Mac OS, Visio.

Knowledge of imaging tools and perform backup images.

Involved in managing and maintaining the Workgroup of the company, maintaining the hardware, and supporting end users day to day activity.

Excellent technical and supervisory skills involving Installation, maintenance and troubleshooting minor & critical problems occurring on the Network

Key Skills:

Managing Windows-based networks: Windows XP and above, Windows 2003 and above

Active Directory

Operating systems windows server 2008,2012,2016.

MS Exchange Server 2010/13, MS Internet Information Server 7.0/7.5, MS Office., Office 365 Administration

Operating systems windows NT, 2000, 2003, Windows XP, Vista, 7, 8.1, 10

Antivirus protection and backups

Health reports, Active directory admin

Technical Skills :

Operating Systems : Windows XP/ Vista/7/8, Server

2008/2012/2016 Linux.

Hardware : Workstations, Servers, Routers, Switches, Hubs,

Firewalls,Load Balancers, Storage Devices, Modems and Wireless Devices.

Software : Active Directory, MS ExchangeServer

2007, 2010, 2013, Microsoft Exchange Online, Office 365), C, C++, VB 6.0, MS-Office.

Programming Languages : C, C++, Core Java, SQL

Hardware Skills : Hardware, Netwroking, CCNA,MCSE/MCITP

Installation, Configuration and

administration of Office 365,

Educational Details:

Course

Academic Duration

College/Education

Board/University

Percentage

M.Tech(C.S.E)

2010-2012

Jyothishmathi Institute of Tech & Science

JNTU

66.56

BE(C.S.E)

2006-2010

Muffakham Jah College of Engg & Tech.,

OSMANIA

65.06

Experience: 1

Company Name: Ebla Computer Consultancy.,

Designation: Microsoft Support Engineer – From-Nov 2018 till date

Client: Ministry Of Transport and Communication-State Of Qatar

Key Activities:

Helped Organization in View, purchase, or cancel Office 365 subscriptions Viewed past billing statements or view the number of assigned licenses to individual users

Managed global settings for apps like email, sites, and the Office suite. Changed password policy and expiration date. Add and update domain names

Managed emails, calendars, distribution groups in the Exchange admin center

Accessed all administrative features, global admin in the Office 365 suite of services in your plan, including Skype for Business.

Made purchases, manages subscriptions, manages support tickets, and monitored service health.

Used the Office 365 admin center to set up organization in the cloud, manage users, manage subscriptions, billing, service health, and reports.

Managed mailboxes and anti-spam policies using the Office 365 Exchange admin center

Migrating the Shared, Resource and Room Mailboxes to cloud and from cloud to On-Premise.

Handling post migrated issues like permissions and password issues for the users.

Reset passwords, manages support tickets, and monitors service health. resetting passwords for users.

Added, removed, and updated license assignments for users, groups (using group based licensing), and managed the usage location of users.

Provided system administration for Exchange, Teams, oneDrive for business, Teams and related technologies

Managing Domains in Office 365

Created & Deployed Packages and Collections On SCCM server.

Worked SCCM client and Deployed software’s by running Machine Policies

Involved in Migration from windows 7 to Windows 2010

Assigning Licenses to Office Products like Onedrive, Teams & AIP.

Experience: 2

Company Name: Sunera Technologies.,

Designation: IT Support Engineer – From-Sep 2015 – Aug 2018.

Key Activities:

Installation, Configuration and Administration of Windows server 2008/ 2012

Responsible for the installation, upgrade and daily administration of Windows 2008/12 servers

Responsible for loading new software and systems on existing equipments.

Provide support for mobile users who work at home, travel, or work from a remote office using remote management tools.

Respond to all end user support issues in a timely and professional manner.

Responsible for performing troubleshooting activities prior to the implementation new systems

Activate network ports and work with the networking team to troubleshoot port related issues.

Troubleshoot network printer issues. Recover data from hard disk drives and/or perform data migrations.

Responsible for troubleshooting and resolution of computer and mobile device hardware & software issues, telephony, printers and networking

Tested systems to ensure the elimination of bugs or viruses.

Helped to provide basic computer/internet training and advice.

Administering and auditing Security of Systems and Network Resources

Managing Data Backups and Restores

Disaster Recovery and Business Continuity Processes

Experience: 3

Company Name : Yana Software.,

Designation : System Administrator – From Jul 2013 – Aug 2015

Key Activities:

●Providing technical assistance in installing the network components such as Ethernet Card, Wireless Adaptor, Wired Switches, Wireless Cameras, Wired and Wireless Expanders, Print Servers, Access Points, Bridges and etc.

●Installation, Configuration and Administration of ISA (Internet Security and Acceleration) Server

●Continuous technical maintenance for the complete computer infrastructure

●Provide technical support for both hardware and software issues our users encounter

●Monitor the system daily and respond immediately to security or usability concerns

●Create and verify backups of data

●Respond to and resolve help desk requests

●Upgrade systems and processes as required for enhanced functionality and security issue resolution

●Experienced in wireless, LAN, VPN, DSL and troubleshoot any Remote Access (VPN) issues.

●Daily interaction and support of all roles and levels

●Administrate infrastructure, including firewalls, databases, malware protection software and other processes

●Review application logs, Install and test computer related equipments.

●Administration of Windows-based workstations and servers;

●Antivirus support.

●Automated software deployment setup;

●Mail servers maintenance.

●Backups management, Helpdesk support for users.

EDUCATION:

Bachelor of Engineering (B.E (C.S.E)) in 2010 with 66% from Osmania University.

Master of Computer Science and Engineering (M.Tech (C.S.E)) in 2012 with 65% from JNTU.

Personal Profile:

Date of Birth : 29-12-1988

Marital Status : married

Nationality : Indian

QID : 288********

Languages Known : English, Hindi, Urdu and Telugu

References: Will be provided upon request

Contact this candidate