Alicia Kaye Cox

**** * *** ******, ***********, IL 62703 - 217/891-4007 (H) - ac9nxq@r.postjobfree.com

Summary

Graphic Artist with background in data analysis and GIS mapping looking to join a growing entrepreneurial organization as part of the Executive team.

Skills

Microsoft Office Suite

Web page Creation

Multi-tasking

Problem-solving skills

Graphically Reporting

Teaching software

Experience

DXC Technology - GAFG Team August 2017 to April 2019

Account Specialist

Jacksonville, IL

Resolved problems by performing both routine and complex account updates

Processed monthly payments, researched payment discrepancies

Recorded checks transactions to complete customer payments

Examined customer payment history and coordinated collections arrangements

Calculated and verified figures using 10-key calculator

Reviewed and reconciled discrepancies in accounts and physical documentation

Reviewed general ledger entries for accuracy and completeness

Precisely calculated refunds, premiums, and adjustments

4Ci/Computer Science Corporation/DXC November 2015 to May 2017

Contractual Data Entry Clerk I

Jacksonville, IL

Prepared the Prudential accounts to go to systematic billing from after conversion

Explained technical concepts to non-technical staff members in easy to understand language and concepts

Calculated, prepared, and issued bills, invoices and account statements

Illinois Department of Human Services / Disability Determination Services August 2014 to June 2015

Office Associate Option 2

Springfield, IL

Completed accurate and efficient data entry to support Disability Determination applications

Identified and corrected data entry errors to prevent duplication across systems

Identified, corrected and reported data entry errors

Seville Staffing October 2013 to May 2014

Worker

Data Entry at Illinois Department of Revenue (during tax season).

Phone Operator at Illinois Department of Human Services / Rehabilitation Services / Home Services.

RL Canning April 2011 to September 2013

Data Analyst

Springfield, IL

Compiled current business intelligence data into reports and presentations supporting recommended changes

Designed and implemented key measurement reports for conveying metrics to customers, monitoring service levels and attainments, identifying trends and performing root cause analysis

Partnered with project management teams on development of scope and timelines

Continued some duties from Methods and Procedures role

Springfield Urban League July 2002 to December 2010

Methods and Procedures Analyst

Springfield, IL

Performance Reporting

Database Administrator for Birth / Death / Program Match file

Data Mining various datasets for program reporting

Entering grant requests for federal grants

Edited and enhanced on-demand GIS data to meet diverse project requirements

Completed mapping of new assets such as Service Areas, Program Areas and Hot Spots of performance issues

Geocoded Program Providers into existing maps

Continue duties from the CO2 Contractor role

Illinois Department of Human Services July 2000 to June 2002

CO2 Contractor

Springfield, IL

Spearhead creation of various databases including Birth / Death / Program Match and various ad hoc databases for the division

Graphic elements of various presentations for bureau chiefs to present at conferences

Managed and anticipated clerical needs of company employees, including copying, faxing and file management

Developed SQL queries to obtain complex data from tables in remote databases

Conducted record searches and coordinated with other units on procedural problems involving complex cases

Enhanced Birth/Death file storage procedures to increase efficiency and reduce labor involvement

Documented research findings and prepared polished reports highlighting results and potential improvement strategies

Brainstorming with marketing and support department personnel to create high-quality images and illustrations for specific projects

Designed web pages, graphic elements and infographics for presentations and Performance Reports

Education and Training

Stevens-Henager College 2015

Associate of Applied Science: Graphic Arts

3.98 GPA

Honor Roll throughout enrollment

Certifications

Certiport, Microsoft Office Specialist: Microsoft Excel Certificate

Hobbies

Role-Playing Games

Medieval Crafts

Game Design

Microsoft Excel Improvement

Websites, Portfolios, Profiles

https://www.linkedin.com/in/alicia-cox-14396914/

https://my.indeed.com/resume

References

Rodney Fernandes

Treasury Manager DXC Technology

217/370-0422

ac9nxq@r.postjobfree.com

Shawn Henderliter

Executive IDHS/DRS/Fiscal

217/557-7612

ac9nxq@r.postjobfree.com

Laura Feiden

CSC

217/441-3915

ac9nxq@r.postjobfree.com

Jeff Peddycoart

Data Manager IDHS/DFCS/P&E

217/524-3649

ac9nxq@r.postjobfree.com

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