B. Pharm with * years of experience in areas including pharmacy, retail and customer service
Ability and eagerness to quickly learn and work in compliance with standard procedures and store policies
Highly proficient in MS Office and multiple other software
Resourceful with excellent planning skills
Good communication skills
Excellent customer service skills
Excellent team player
Fast learner and tech-savvy
Motivated to give high quality work
Creative problem solving
Good interpersonal skills
Marketing Specialist (Oct 2017 – April 2019(Part-time))
Kantaria Global Enterprise Ltd., Toronto, ON
Provide customer with best nutraceutical dietary supplement based on their custom requirements. Handle customer requirements and complaints and forward them to superior.
Customer Service Representative (Jan 2018 – Present (Part-time))
Alpha Oil Inc., North York, ON
Handle front desk of a store. Assist customers about various products and services available at the store. Build customer loyalty by providing excellent service.
Arrange store products as per ‘First in first out’ and check product expiry dates for timely removal from shelves.
Trainer (Clinical Research) (Aug-2013 to Aug-2016)
Cliantha Research Ltd. Ahmedabad, Gujarat, India
Intermittently work as a part of research team and coordinate with pharmacist supervisor and members of research team to fulfill their training needs for other pharmacists and pharmacy associates within stipulated timelines
Deliver training on various activities of pharmacy facility such as receiving of bulk packages, quarantine and storage as per pharmacy room specifications, dispensing the medication for research purpose, disposal of medication as per standard requirements, other administrative arrangements as well as appropriate documentation of all the pharmacy activities
Deliver trainings on various regulatory requirements and changes in regulations for pharmacy room handling and activities
Involve in up-gradation of system by reviewing and providing inputs in organizational SOPs
Received basic training on specific aspects such as cold chain management and IATA regulations, ISO 15189-2012, temperature mapping and role of QA in Clinical activities
Relationship Executive (Oct-2012 to May-2013)
Cryobanks International India Pvt. Ltd., Ahmedabad, Gujarat, India
Learn in detail about stem cells and its practical usage. Meet gynecologists and counsel expecting parents about stem cell banking. Manage entire process cycles for the customers.
Pharmacy assistant (May 2012- Oct 2012)
Parasmani Pharmacy, Ahmedabad, Gujarat, India
Handle front desk of the pharmacy store.
Manage supplies and storage as per government regulations. Enter details of supply received, dispensed medications as well as disposal of expired products in store software.
Compile the billing and other records and keep them ready for government inspections at all times.
B. Pharm- “First class - Distinction” (from July-2008 to May-2012)
Institute of Pharmacy, Nirma University, India
Marketing Management (Post Graduate certification with honors) (from Sep 2016 to Sep 2017)
Humber College -Institute of Technology and Advanced Learning, Toronto, Canada
I was able to learn different aspects of clinical research while continue performing my duties of providing training to clinic employees and gained ability to provide training to all different departments of a full service CRO in just 3 years of span which reflects my quick learning ability, time management and ability to work hard.
While pursuing B. Pharm, I have been the founder member and the Vice-President of the student association and initiated various social service activities: Year 2011-12.
References available upon request.