ALEXANDER ROBINSON

425-***-****

ac9nqy@r.postjobfree.com

SKILLS AND BACKGROUND SUMMARY

Proficient with all Microsoft Windows operating systems, including Windows XP/7/10 (1998 to current)

Skills with Active Directory OU, workstation, and client management

Skills with Exchange management, including EMC and message tracking

Strong background in troubleshooting hardware and software issues

Maintenance of Cisco 3500 Series Switches, 2800 Series Routers, 350 and 1200 Series WAPs

Deep understanding of Windows/NT Server 2003

XSAN and Mac Video editing solutions (G4 and G5 editing hardware)

Background in Fiber Optic networking

VOIP Server Administration and implementation (Asterisk)

Strong in Norton Ghost (2000 to current)

Excellent skills with Symantec Antivirus, AVG Antivirus and E-trust Antivirus

Maintenance of printer systems and network hardware (including wireless)

Local Ticket logging software and issue tracking applications (Remedy)

Familiar with Blackberry Server Administration

RAID 0/1+0/0+1/5 Experience in setup and repair

PROFESSIONAL EXPERIENCE

2012-2019

Freelance IT professional – small business owner – Networking and System Administration specialist.

System Administrator II

Bungie Gaming Studios 7/2011 – 1/2012

Tier 2 helpdesk, along with Tier 1 support.

Built and configured WDS server (Windows Deployment Services)

Built all WDS images for different types of computer builds, including driver packages and software changes – used images to build all workstations, and updated images as necessary

Active Directory (creating users, moving workstations around OU’s, disabling and enabling accounts, managing services and permissions for users)

Exchange: Creating exchange mailboxes for users, and migrating PSTs when necessary. Tracking messages and diagnosing delivery problems

All hardware and network troubleshooting and diagnosis

Helpdesk, Tier 2 (Contract)

Physio Control-Medtronic 3/2011 to 7/2011

Strong background in Outlook 2003 to current, migrating mailboxes and backing up and importing PST archives

Cataloguing and versioning ghost images

Updating and configuring Bios

Excellent skills with network switching and IP addressing

Helping to manage network drop relocation and wiring closet organization

Windows 7 support, upgrades and rollouts

Troubleshooting an average of 40 tickets per week

Managing workstations and users in Active Directory

Managing permissions and group affiliations in Active Directory

Adding and removing Printers and drivers

Managing SCCM advertisement

Telecom and 3rd party application support (Avaya systems)

PC Technician Level 2

Microsoft 11/2010 to 3/2011

PC Technician responsible for troubleshooting computers after large moves and providing helpdesk support after moves are complete

Freelance IT Consultant and Student 1/2008-3/2010

Various confidential companies, including remote service for clients in Southern California

Acted as direct IT Contact for small businesses in the greater Tacoma, Port Orchard and Gig Harbor areas

Completed over 15 credits towards an AS Technology degree

Began MCSE certification testing

Microsoft/Cisco Engineer II

Datalink Networks 12/2006 – 12/2007

Field engineer assigned to various corporations and companies in the LA area to support and troubleshoot networks and systems. Last assignment was as an Engineer/Administrator on various IT tasks for Trader Joes and Sport Chalet corporate headquarters.

Responsibilities included:

Active Directory administration, Exchange Administration and end user support

Network security

Network engineering

Performed daily administration and maintenance of Active Directory and Exchange databases

End user phone support

Hands on knowledge of Cisco Routers, Switches, Access Points and Firewalls.

Additional companies supported include: Sport Chalet Corporate, Trader Joes Corporate, Advanced Bionics, and Alpine Electronics

IT Manager and Video Specialist

iVEEA LLC 2/2006 – 12/2006

Provided technical support for iVEEA in production of a television show for CNBC called “American Made” and commercials for Microsoft Corporation.

Directly supported CEO, editors, and all employees with technical support for day to day activities.

Also responsible for implementation of video editing hardware, including: XSAN RAID file storage system and networking, GRAID hard drive RAID arrays, fiber optic networking, asset tracking databases, wireless implementation and bridging, blackberry enterprise server administration, cellular internet and email access, and solutions for uploading and downloading large files to our client.

Was tasked with encoding and transcoding raw video to various formats. Management responsibilities involved interaction and guidance of contract employees for implementation of major systems, and task scheduling. Took responsibility for planning long term upgrades and improvements of companywide technology infrastructure.

Submitted financial estimates on a month by month basis.

Responsible for video file encoding and transcoding, using MainConcept, Final Cut Pro and Windows Media Encoder 9 and 10

Video Codecs used: H.264, WMV, AVC/Mpeg2/Mpeg4.

Audio Codecs used: Mp3, AC3, WMA, and others

Local Technology Support

Accenture Corporation Oct 2004- Jan 2005

Supported internal customers locally and offsite, including overall technology support to the use of a wide range of Microsoft applications, business tools, and 3rd party internal software applications, imaging machines, and maintaining company wide backup systems.

Responsibilities also included laptop hardware diagnostics and troubleshooting, and communicating common issues with vendor/warranty repair companies.

Managed new hire and user maintenance in Right Fax databases, Exchange servers, and network connectivity.

Some common applications used, and issues supported:

All Microsoft Windows operating systems (1998 to current)

NT and limited Linux Server operation

Norton Ghost (2000 to current)

Symantec Antivirus and E trust Antivirus

Maintenance of printer systems and network hardware

Local Ticket logging software and issue tracking applications

GUI Development/Scripter

Microsoft Corporation 2000-2003

Using Microsoft-developed setup technology, developed and implemented game installers for all Microsoft Gaming software on the PC. Development responsibilities included:

Fixing bugs in RAID, and internal support of the tools used to create Setup.

Also helped develop, test, and implement an internal product used to create in-game-help GUI, for a variety of Microsoft produced gaming software for the X-box and PC.

Spent time working with artists, designers, and writers to design tools and complete the setup packages and in game help GUI.

Created Asheron's Call, in-game Help GUI

Created Asheron's Call 2, in-game Help GUI

Worked on Rise of Nations, Game Installer, Setup, Tool Support

Worked on Rally Sport Challenge PC, Game Installer, Setup, Tool Support

Created Train Simulator, in-game Help GUI, Setup

Created Flight Simulator 2004, Game Installer, Setup, Tool Support

Contributed to: Freelancer, Halo PC, Impossible Creatures, Age Of Mythology, Zoo Tycoon, Zoo Tycoon 2

Also took on smaller in-house projects in web development and product testing/evaluation to further optimize our tasks.

EDUCATION/TRAINING

Central Washington University, Ellensburg, WA

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