SKILLS AND BACKGROUND SUMMARY
Proficient with all Microsoft Windows operating systems, including Windows XP/7/10 (1998 to current)
Skills with Active Directory OU, workstation, and client management
Skills with Exchange management, including EMC and message tracking
Strong background in troubleshooting hardware and software issues
Maintenance of Cisco 3500 Series Switches, 2800 Series Routers, 350 and 1200 Series WAPs
Deep understanding of Windows/NT Server 2003
XSAN and Mac Video editing solutions (G4 and G5 editing hardware)
Background in Fiber Optic networking
VOIP Server Administration and implementation (Asterisk)
Strong in Norton Ghost (2000 to current)
Excellent skills with Symantec Antivirus, AVG Antivirus and E-trust Antivirus
Maintenance of printer systems and network hardware (including wireless)
Local Ticket logging software and issue tracking applications (Remedy)
Familiar with Blackberry Server Administration
RAID 0/1+0/0+1/5 Experience in setup and repair
Freelance IT professional – small business owner – Networking and System Administration specialist.
System Administrator II
Bungie Gaming Studios 7/2011 – 1/2012
Tier 2 helpdesk, along with Tier 1 support.
Built and configured WDS server (Windows Deployment Services)
Built all WDS images for different types of computer builds, including driver packages and software changes – used images to build all workstations, and updated images as necessary
Active Directory (creating users, moving workstations around OU’s, disabling and enabling accounts, managing services and permissions for users)
Exchange: Creating exchange mailboxes for users, and migrating PSTs when necessary. Tracking messages and diagnosing delivery problems
All hardware and network troubleshooting and diagnosis
Helpdesk, Tier 2 (Contract)
Physio Control-Medtronic 3/2011 to 7/2011
Strong background in Outlook 2003 to current, migrating mailboxes and backing up and importing PST archives
Cataloguing and versioning ghost images
Updating and configuring Bios
Excellent skills with network switching and IP addressing
Helping to manage network drop relocation and wiring closet organization
Windows 7 support, upgrades and rollouts
Troubleshooting an average of 40 tickets per week
Managing workstations and users in Active Directory
Managing permissions and group affiliations in Active Directory
Adding and removing Printers and drivers
Managing SCCM advertisement
Telecom and 3rd party application support (Avaya systems)
PC Technician Level 2
Microsoft 11/2010 to 3/2011
PC Technician responsible for troubleshooting computers after large moves and providing helpdesk support after moves are complete
Freelance IT Consultant and Student 1/2008-3/2010
Various confidential companies, including remote service for clients in Southern California
Acted as direct IT Contact for small businesses in the greater Tacoma, Port Orchard and Gig Harbor areas
Completed over 15 credits towards an AS Technology degree
Began MCSE certification testing
Microsoft/Cisco Engineer II
Datalink Networks 12/2006 – 12/2007
Field engineer assigned to various corporations and companies in the LA area to support and troubleshoot networks and systems. Last assignment was as an Engineer/Administrator on various IT tasks for Trader Joes and Sport Chalet corporate headquarters.
Active Directory administration, Exchange Administration and end user support
Performed daily administration and maintenance of Active Directory and Exchange databases
End user phone support
Hands on knowledge of Cisco Routers, Switches, Access Points and Firewalls.
Additional companies supported include: Sport Chalet Corporate, Trader Joes Corporate, Advanced Bionics, and Alpine Electronics
IT Manager and Video Specialist
iVEEA LLC 2/2006 – 12/2006
Provided technical support for iVEEA in production of a television show for CNBC called “American Made” and commercials for Microsoft Corporation.
Directly supported CEO, editors, and all employees with technical support for day to day activities.
Also responsible for implementation of video editing hardware, including: XSAN RAID file storage system and networking, GRAID hard drive RAID arrays, fiber optic networking, asset tracking databases, wireless implementation and bridging, blackberry enterprise server administration, cellular internet and email access, and solutions for uploading and downloading large files to our client.
Was tasked with encoding and transcoding raw video to various formats. Management responsibilities involved interaction and guidance of contract employees for implementation of major systems, and task scheduling. Took responsibility for planning long term upgrades and improvements of companywide technology infrastructure.
Submitted financial estimates on a month by month basis.
Responsible for video file encoding and transcoding, using MainConcept, Final Cut Pro and Windows Media Encoder 9 and 10
Video Codecs used: H.264, WMV, AVC/Mpeg2/Mpeg4.
Audio Codecs used: Mp3, AC3, WMA, and others
Local Technology Support
Accenture Corporation Oct 2004- Jan 2005
Supported internal customers locally and offsite, including overall technology support to the use of a wide range of Microsoft applications, business tools, and 3rd party internal software applications, imaging machines, and maintaining company wide backup systems.
Responsibilities also included laptop hardware diagnostics and troubleshooting, and communicating common issues with vendor/warranty repair companies.
Managed new hire and user maintenance in Right Fax databases, Exchange servers, and network connectivity.
Some common applications used, and issues supported:
All Microsoft Windows operating systems (1998 to current)
NT and limited Linux Server operation
Norton Ghost (2000 to current)
Symantec Antivirus and E trust Antivirus
Maintenance of printer systems and network hardware
Local Ticket logging software and issue tracking applications
Microsoft Corporation 2000-2003
Using Microsoft-developed setup technology, developed and implemented game installers for all Microsoft Gaming software on the PC. Development responsibilities included:
Fixing bugs in RAID, and internal support of the tools used to create Setup.
Also helped develop, test, and implement an internal product used to create in-game-help GUI, for a variety of Microsoft produced gaming software for the X-box and PC.
Spent time working with artists, designers, and writers to design tools and complete the setup packages and in game help GUI.
Created Asheron's Call, in-game Help GUI
Created Asheron's Call 2, in-game Help GUI
Worked on Rise of Nations, Game Installer, Setup, Tool Support
Worked on Rally Sport Challenge PC, Game Installer, Setup, Tool Support
Created Train Simulator, in-game Help GUI, Setup
Created Flight Simulator 2004, Game Installer, Setup, Tool Support
Contributed to: Freelancer, Halo PC, Impossible Creatures, Age Of Mythology, Zoo Tycoon, Zoo Tycoon 2
Also took on smaller in-house projects in web development and product testing/evaluation to further optimize our tasks.
Central Washington University, Ellensburg, WA