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Office Customer Service

Location:
Chennai, Tamil Nadu, India
Salary:
35000-40000
Posted:
June 21, 2019

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Resume:

EXPERIENCE

RIGHTTHINK IDEAS & CONCEPT, CHENNAI.

**-***-** - **** ****

Administered contracts to deliver outstanding vendor coordination, timeline development, budgeting and day of coordination services. Handled contract signing, fee collection, business accounts payable and receivable functions, and event booking activities Assessed event success and uncovered room for improvement through client feedback

Gathered event requirements, including venues, budgets, guest lists, catering and event timelines through face-to-face client meetings Organized corporate events, including luncheons and dinners, conferences and special events

Directed florists, photographers, musicians, officiants and ceremony participants during pre-ceremony, ceremony and post-ceremony events

Paid and settled vendors, venues, staff, and contracted services Handled “CREDAI” event in Chennai which was held 6different locations VSL INDIA PRIVATE LIMITED, CHENNAI.

APRIL 2011 – APRIL 2017

Prepared travel arrangements to `MD’ which includes Air ticketing, Accommodation, Cab arrangements, overseas calling card. Keeping track and processing renewal of Resident stay / Work Permit of expatriate well in advance. Total expatriate 08 exclusive dependents Handle travel / accommodation for 09 top executives, 70 staffs in Head Office and Site supervisor & Managers. Air tickets, Train tickets & cab pickup / drop.

Processing Visa for countries like Singapore, Thailand, Australia, UK, Dubai, Malaysia & Schengen countries.

Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency. Scheduled conferences and all associated travel arrangements, including hotel, airfare and ground transportation. Part of admin activities : General Office Administration, Daily check on housekeeping work, assign office boy duties, Petty Cash handling, Coordination with all departments, Renewal of Yearly contracts with SUMMARY

Professional Administrative focused

on driving productivity by

leveraging strong front office

management skills. Offering 22+

years of experience in business

office operations.

SKILLS & ABILITIES

Records management

systems

Tracking documents

Developing slide

presentations

Cash deposit preparation

Detailed meeting minutes

Travel administration

Accounting support

Administrative operations

Scheduling and calendar

management

Customer relations

Negotiation

Dedicated team player

Flexible

ADDRESS

9/21, Mosque Colony, 5th St,

Maduvinkarai, Guindy, Chennai

600032, Tamilnadu.

Cell : +91-892**-*****

E Email

ac9np8@r.postjobfree.com

2

NISHAT AJMAL MA

PERSONAL DETAILS

Father’s Name : M.A. Sheriff

Religion : Islam

Marital Status : Married

Languages Known

To Write : Tamil, English

To Speak : Tamil, English & Hindi

vendors, Deputing Office drivers / Vehicles, Organizing training session. OCTOBER 2007 – MARCH 2011

Schedule monthly meetings and handle travel arrangements for 04 top managers, team size of 54 members, Ticket booking, hotel & cab arrangements.

Process travel expense reports & submit to Finance Department Follow-up with Accounts Payable Department to ensure invoices are paid on time to the Vendors. First level verification of bills against the client

Co-ordination with the Regional Manager’s & Dealers for Rollout of software & updates – Region Wise Pan India

Fulfilling the requirements for both development and implementation side

THINKSOFT GLOBAL SERVIES, CHENNAI.

JANUARY 2006 – MAY 2007

PROCESSING VISA / WORK PERMIT FOR COUNTRIES LIKE UK, UAE, SINGAPORE, USA, RUSSIA, SCHENGEN COUNTRIES (POLAND & GERMANY), AUSTRALIA ETC.,

Maintaining employee Passport details as Data Base & also in the form of Hard copy

Finalizing the purchase of FOREX respective to the country travelled. Handover in cash or Credit the amount via International travelers card Travel insurance covered on monthly basis & extension done if required Tracking overall travel details of the employees in abroad and update to HR & Project Dept on their extension of stay

Assisting the employees getting reimbursement of their travel expenses SHREERAJ TRAVELS LTD, CHENNAI.

APRIL 2004 – DECEMBER 2005

Handled travel arrangements for groups, couples, executives, and special needs clients

Promoted customer service satisfaction by acknowledging and anticipating client expectations

Explained security issues and protocols with individuals traveling to highly insecure areas

3

NISHAT AJMAL MA

PERSONAL DETAILS

Father’s Name : M.A. Sheriff

Religion : Islam

Marital Status : Married

Languages Known

To Write : Tamil, English

To Speak : Tamil, English & Hindi

Study maps, directories, routes, and rate tables to determine travel route and cost and availability of accommodations. Provide customers with travel suggestions and information such as guides, directories, brochures, and maps.

Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness. Responded immediately to clients’ questions, issues, and complaints and found effective solutions when required.

Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.

Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently. PROCESS CONTROL VALES, CHENNAI.

APRIL 1996 – JANUARY 2004

Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures

Processed and tracked employee time sheets and submitted to accounting department for payroll processing, facilitating timely and accurate payments

Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management

Coordinated troubleshooting, maintenance and updates for office systems, including computers, hardware and software Generated shipment invoices, prepared packages and set up courier deliveries for customers

Entered invoice data into company's [Own Billing Software] system and updated details, including customer contacts and delivery dates to keep information current

Maintained attendance records, taking note of staff vacation time, sick days and personal days

EDUCATION

B.A. Corporate (1996-1999). Chennai University

Diploma in IATA – Air Ticketing & Management

Type writing Higher Category

Nishat Ajmal MA



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