Customer Service Data Entry

Elizabeth Myers

**** ***** ******, **** *****, NC 27262

336-***-****, ************@***.***

Technical Knowledge:

Administration, installation, setup, and troubleshooting of Windows Server 2008, Windows Desktop Operating Systems, Red Hat Fedora, Linux

Skilled in the use of software applications: Microsoft Word, Excel, Power Point, Visio, Red Hat Fedora, Raptor, Python, VMware, Internet Explorer

Set up of Active Directory users and computers, NTFS, DHCP and file permissions

Network design, setup and implementation including subnetting

Qualifications Highlights:

Strong computer skills: MS Office, Word, Excel, proprietary software (Oracle, SAP, Athena, Manbase, Fourth Shift, Editrade and Southware), Internet proficiency, UPS WorldShip, QuickBooks

Highly organized

Excellent documentation skills

Logistics and Customs Brokerage Management

Over 4 years Office Management

Education:

ITT-Technical Institute, High Point, NC September 2011

Associates Degree in Applied Science, Information Technology—Computer Network Systems

GPA: 3.67

High Point University, High Point, NC May 1983

Bachelor of Arts in both Spanish and History

Work Experience:

Hafele Americas Company, Archdale, NC March 2016-January 2019

Worked in the call-center averaging over 1200 calls per month, including orders, returns and sales support

Worked closely with projects, procurement and product management to expedite orders

Communicated with multiple warehouses to ensure shipment on time and in good condition

Worked with Oracle and SAP computer systems

Liberty Hardware, Winston-Salem, NC November 2015-January 2016

Audited websites for Home Depot, Wal-Mart and Target to ensure pricing, SKU numbers and customer item numbers were correct

Daily checked for EDI errors, including verifying customer addresses and phone numbers, SKU numbers and duplicate orders utilizing JDE (One World), PKMS, STEP, and CHUB

Communicated with the warehouse any orders that had been printed but were not shipped on time.

Sealy, Inc., Trinity, NC February 2012-July 2015

Sales Support, Athena Emergency Catalogs, National Price Changes, Product Hierarchy Maintenance, Phone support, Athena training, Audits

Whitewood Industries, Thomasville, NC November 2010-January 2012

Imported unfinished furniture from China, Taiwan, Vietnam, Malaysia, and the Philippines by using Editrade, U.S. Customs and Border Protection on-line software

Customer service, order entry, purchase orders, drop ships

Express Employment Professionals, Greensboro, NC April 2010—November 2010

City of Greensboro, Parking Enforcement—Collections Clerk

Allen Industries—Project Management Assistant

I. Automation—Data Entry

TRC Staffing Services—Greensboro, NC August 2009—October 2009

North State Flexible—Data Entry

Fancy That Gift & Décor, Greensboro, NC February 2005—August 2008

Imported novelty gifts from China and the Philippines

Worked closely with freight forwarders, other customs brokers and domestic trucking companies

Managed costs by backhauling loads with various customers

Ensured shipments weren’t affected by seasonal variations by planning availability prior to high capacity season

Tracked container shipments into the west and east coasts

Received, maintained and shipped inventory from multiple warehouses

Staged product for loading and off-loading of trucks in an accurate and safe manner

American Century Home Fabrics, Archdale, NC April 2002—December 2004

Customer Service

Order Entry

Received, maintained inventory and shipped upholstery fabric

Factored customer accounts through BB&T

Merrimac Textile, Archdale, NC September 1995—January 2002

Office Management

Customer Service

Worked closely with domestic trucking companies

Received, maintained inventory and shipped upholstery fabric

Transferred fabric to Synthetic Finishing for scotch guarding

Contacted the corporate office in Massachusetts and the Atlanta office on a daily basis

References available upon request

Contact this candidate