Customer Service Social Media

William O’Neill

*** ***** **, *** *** Somerville, MA 02145

508-***-**** ************@*****.***

Linkedin: https://www.linkedin.com/in/william-o-neill-34722513a/ EDUCATION

Keene State College, Keene, NH

B.S. in Business Management: 3.0 GPA

PROFESSIONAL EXPERIENCE

Reveneer, Woburn, MA

Oct 2018-Feb 2019

Business Development Rep

• Worked as a third party vendor for IBM Watson Health to introduce their products

• Daily outbound prospecting to hospitals and health systems.

• Generated leads through Zoominfo, LinkedIn, and Definitive Healthcare

• Pre-Qualified leads to build pipeline

• Updated leads, opportunities, activities and accounts on Salesforce and Salesloft

• Worked with IBM account executives to introduce prospects to the products and target certain accounts.

• Outreach consisted of making 60-80 calls a day and emailing hot leads The Flight Deck Restaurant, Keene, NH

Jan 2017-May 2017

Marketing Intern

• Helped create a marketing plan to target certain demographics, such as college students and millennials

• Created social media advertisements to promote the restaurant (i.e. Facebook, Instagram, Twitter, etc.)

• Advertised specialized events targeting certain groups including skiers and snowboarders

• Analyzed the results of the advertisements within those groups and adjusted the campaigns accordingly

• Worked with employees to make changes to the advertisements to attract more customers Other Work Experience

Cape Ann Marina Resort, Gloucester, MA

May 2015-Aug 2016

Dockhand

• Provided customer service to clients seeking assistance (i.e. food and beverages, boating products, gasoline)

• Sold customers a rewards program for purchasing gasoline exclusively from the marina

• Helped customers purchase products for their boating needs

• Organized inventory in the marina store to keep stock of the products and order new products when needed SeaNav Electronics, Falmouth, MA

May 2012-August 2014

Assistant Technician

• Assisted in implementing new technology onto clients’ boats

• Provided customer service to clients to make sure they were satisfied with the product and installation

• Maintained the cleanliness of the clients’ boat and property

• Consulted with clients to more easily meet their needs Quantitative Decision Making Tutor, Keene State College, Keene, NH Jan 2017-May 2017

Student Tutor

• Taught students how to analyze data trends and forecast data using time series techniques as well as seasonal- ly adjusted techniques

• Interacted with students to implement effective use of quantitative/analytical tools to make decisions

• Problem-solved to see where students weaknesses were in the material

• Worked closely with professor to help students succeed

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