Engineer Customer Care
Resume:
Jophet B. Vargas
Al Mansoura St. Doha, Qatar
Nationality: Philippines/Filipino
************@*****.***
CAREER OBJECTIVE
High-achieving and seasoned telecom professional with a record of success driving market growth, and achieving customer satisfaction. Able to succeed in dynamic environments and skill fully manage and multiple tasks while remaining reliable and focused. Strong interpersonal skills, proficient in fostering positive professional relationship and communicating effectively all levels.
EDUCATIONAL QUALIFICATION
Bachelor of Science in Information Technology 2009-2014
Technological Institute of the Philippines
1338 Arlegui St. Quiapo, Manila,Philippines
PROFESSIONAL EXPERIENCE
AUGUST 30,2017 – March 21, 2019
FIELD TECHNICIAN PROTEK TELECOM SUPPORT INC,/PLDT
Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
Monitoring and maintaining computer system and networks.
Install New Telephone and Internet per service call.
Migrate copper to fiber connection
Provide Technical support to customer
Inspect Cable line to ensure that they are intact and working optimally
Maintain Facility network
Troubleshoot and repair.
Configuration of I.P
JANUARY – JULY 2017
MANAGING OWN BUSINESS\ SHAWARMA FOOD
Reviewing sales performance, aiming to sales target daily/monthly
Inventory sales daily/monthly
Checking the quantities of good on display and in stock
Manage stock ordering
Keep recording sales and order information
Do cost costing
Maintain good relationship with customer and CO Worker
Listening to a customer requirement and presenting approximately
Ensure excellent customer service provided at all times
Process business permits
AUGUST 22, 2015 – DECEMBER 22, 2016 FIELD ENGINEER TRANSMISSION SPECIALIST INC. / SKYCABLE MANDALUYONG CITY PHILIPPINES
Repair and troubleshoot Cable TV and Internet Connection per subscriber
Responded to corrective maintenance request in timely manner
Testing Cable TV in pole to check good quality of signal.
Maintain Good Frequency Signal to deliver Good quality of picture TV and Internet connection.
Make document for every repair have done.
KEY SKILLS AND ATTRIBUTE
I.T Professional Service
Software System Service
Wire Line and Wireless Telecom and Internet Services Provider
Telecommunication and Network Equipment
Digital Transformation
Quality Customer Care
Operation
Critical Decision Making
Strategic Network Planning
Good to excellence communication skills
Good at troubleshooting Problems
Commitment to self-development and expansion of knowledge
Practical use of personal computer with documentation tools of MS Office (Word, Excel, and Power Point)
Strong research skills
Has initiative to all the tasks that has been given, hardworking and very interest in all kinds of work
SEMINARS ATTENDED
1st PSITE – NCR Research Symposium “Advance in ICT Research in Education”
Philippines Society of Information Technology Educators Foundation Inc. at JPL Hall of Freedom Lyceum of the Philippines University, Manila, Philippines
December 11, 2013
BLENDER 3D: Open Source 3D Content Creation Suite
Technological Institute of the Philippines
December 04, 2012
Windows 7
Technological Institute of the Philippines
November 24, 2010
O.S.S.O: Open Source Operating System
Technological Institute of the Philippines
July 19,2012
Black Berry Technology
Technological Institute of the Philippines
October 14, 2013
I hereby certify that all above information are true and correct to the best of my knowledge.
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