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Engineer Customer Care

Location:
Rawdat Al Khail, Qatar
Salary:
3500 to 4500 qatari riyal
Posted:
June 27, 2019

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Resume:

Jophet B. Vargas

Al Mansoura St. Doha, Qatar

+974****-****

Nationality: Philippines/Filipino

ac9n7q@r.postjobfree.com

CAREER OBJECTIVE

High-achieving and seasoned telecom professional with a record of success driving market growth, and achieving customer satisfaction. Able to succeed in dynamic environments and skill fully manage and multiple tasks while remaining reliable and focused. Strong interpersonal skills, proficient in fostering positive professional relationship and communicating effectively all levels.

EDUCATIONAL QUALIFICATION

Bachelor of Science in Information Technology 2009-2014

Technological Institute of the Philippines

1338 Arlegui St. Quiapo, Manila,Philippines

PROFESSIONAL EXPERIENCE

AUGUST 30,2017 – March 21, 2019

FIELD TECHNICIAN PROTEK TELECOM SUPPORT INC,/PLDT

Troubleshooting system and network problems and diagnosing and solving hardware/software faults.

Monitoring and maintaining computer system and networks.

Install New Telephone and Internet per service call.

Migrate copper to fiber connection

Provide Technical support to customer

Inspect Cable line to ensure that they are intact and working optimally

Maintain Facility network

Troubleshoot and repair.

Configuration of I.P

JANUARY – JULY 2017

MANAGING OWN BUSINESS\ SHAWARMA FOOD

Reviewing sales performance, aiming to sales target daily/monthly

Inventory sales daily/monthly

Checking the quantities of good on display and in stock

Manage stock ordering

Keep recording sales and order information

Do cost costing

Maintain good relationship with customer and CO Worker

Listening to a customer requirement and presenting approximately

Ensure excellent customer service provided at all times

Process business permits

AUGUST 22, 2015 – DECEMBER 22, 2016 FIELD ENGINEER TRANSMISSION SPECIALIST INC. / SKYCABLE MANDALUYONG CITY PHILIPPINES

Repair and troubleshoot Cable TV and Internet Connection per subscriber

Responded to corrective maintenance request in timely manner

Testing Cable TV in pole to check good quality of signal.

Maintain Good Frequency Signal to deliver Good quality of picture TV and Internet connection.

Make document for every repair have done.

KEY SKILLS AND ATTRIBUTE

I.T Professional Service

Software System Service

Wire Line and Wireless Telecom and Internet Services Provider

Telecommunication and Network Equipment

Digital Transformation

Quality Customer Care

Operation

Critical Decision Making

Strategic Network Planning

Good to excellence communication skills

Good at troubleshooting Problems

Commitment to self-development and expansion of knowledge

Practical use of personal computer with documentation tools of MS Office (Word, Excel, and Power Point)

Strong research skills

Has initiative to all the tasks that has been given, hardworking and very interest in all kinds of work

SEMINARS ATTENDED

1st PSITE – NCR Research Symposium “Advance in ICT Research in Education”

Philippines Society of Information Technology Educators Foundation Inc. at JPL Hall of Freedom Lyceum of the Philippines University, Manila, Philippines

December 11, 2013

BLENDER 3D: Open Source 3D Content Creation Suite

Technological Institute of the Philippines

December 04, 2012

Windows 7

Technological Institute of the Philippines

November 24, 2010

O.S.S.O: Open Source Operating System

Technological Institute of the Philippines

July 19,2012

Black Berry Technology

Technological Institute of the Philippines

October 14, 2013

I hereby certify that all above information are true and correct to the best of my knowledge.



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