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Customer Service Representative

Location:
Rawdat Al Khail, Qatar
Posted:
June 23, 2019

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Resume:

MICHAEL LITO M. DULAY

Address: Al Hilal, Doha Qatar Mobile No: +974-**-***-***

Birthday: May 7, 1989 E-mail add: ac9n51@r.postjobfree.com

Birthplace: Manila Height: 5’10

Status: Married Weight: 81kgs

CAREER OBJECTIVE: A full time employment appropriate to my qualifications in a reputable company that offers professional and personal advancement to enhance knowledge and abilities.

EDUCATIONAL ATTAINMENT

Bachelor of Science in Nursing from Metropolitan Medical Center

PROFESSIONAL EXPERIENCE:

Offshore Business Processing Inc. January 18, 2016 – April 15,2019

ImpEx Coordinator and Documentation for SEKO-Omni Logistics Australia

Duties and Responsibilities:

• Accepting Pre-alert from Origin station

• Data Entry of all Shipping Documents import and Export

• Updating House and Master airway bill information through CargoWise system

• Do the daily shipments, Imports and Exports Monitoring

• Export and Import Billing (Using CargoWise System)

• Lodging of Shipments through CyberFreight, Expedient

DHL Global Forwarding July 21, 2014 – January 18, 2016

Process associate / Ocean Freight Coordinator - for Ocean Freight Brazil

Duties and Responsibilities:

• Accepting Shipping Instruction from origin station

• Updating House and Master bill of lading through LOGIS Ocean system

• Sending Electronic Shipping Instruction to Carrier

• Do the daily shipments, Imports and Exports Monitoring

• Sending Loading Confirmations and Shipment Confirmations

• Export Billing (Using JBA System)

• Sending Draft Bill of Lading through different Carrier Websites

• Sending Pre-Alert to Destination

Sending AMS and ISF

• Downloading LOT ‘s (Import)

• SAP

Inland Corporation June 2 – July 20, 2014

Customer Service for Sanyo Seiki Warehouse

Duties and Responsibilities:

-Booking of customer orders

-Coordinate delivery Status and Updating the Clients

-Facilitate invoice, Packing list

Dynamic Outsource Solutions Inc.

Customer Service Representative February 7, 2010 – May 31,2014

Airfreight 2100 Inc. and FedEx Express

Duties and Responsibilities:

-Receives customer / client calls for Delivery Inquiries, Rate Quotation, Shipment tracking, Pick up bookings schedule

-Coordinates the deliver all throughout Air21 / FedEx Station and couriers all thru out the Philippines

-Assist customer / clients with their complaints and other deliver concern.

SKILLS, ABILITIES AND INTERESTS

Have Excellent Knowledge on Medical Field and Logistics

Self-Motivated, Fast Learner

Mentally equipped, technologically trained.

Can converse in English and Filipino

Can easily deal with different kinds of people

Sports, technical and electronics

Computers

Hard worker

Customer Service Handling

TRAINING & EXAM ATTENDED

Philippine Licensure Exam for Nurses

Passed December 2010

Intravenous Therapy Training Program

Veterans Memorial Medical Center

North Avenue, Diliman Quezon City

April 10-12, 2011

Card no. 11-027797

FEDEX IP Customer Service Agent Center

Airfreight 2100, Inc.

June 1, 2012

Safety Awareness

Lina Group of Companies

December 19, 2012

Personality Development

Lina Group of Companies

December 18, 2012

Personal Efficacy and Integrity Training

Lina Group of Companies

December 14, 2012

Customer Are Really Everything

Lina Group of Companies

December 13, 2012

New Hire Orientation Program

Lina Group of Companies

November 20, 2012

ISO 9001:2008 Awareness

Lina Group of Companies

August 23,2012

5S And Records Management

Lina Group of Companies

August 23,2012

ERP

Inland Corporation

June 3, 2014

LOGIS Ocean and Air Freight and JBA

DHL Global Forwarding

January 30, 2015

SAP

July 23, 2014

Deutsche Post DHL - Code of Conduct English (v7)

June 5,2015

Deutsche Post DHL - Anti Corruption English (v4)

December 12,2015

Deutsche Post DHL - Information Security Awareness (v4)

December 12,2015

DSC S.A.F.E (security awareness for Employees) (English)

December 12,2015

Purchasing Compliance

December 12,2015

Introduction to Good to Great Strategy

December 12,2015

CargoWise Training

January 18, 2016

CargoWise Certified Operator

March 18, 2021

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

MICHAEL LITO M. DULAY

Applicant



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