Customer Service Representative
Resume:
MICHAEL LITO M. DULAY
Address: Al Hilal, Doha Qatar Mobile No: +974-**-***-***
Birthday: May 7, 1989 E-mail add: *****.******@*****.***
Birthplace: Manila Height: 5’10
Status: Married Weight: 81kgs
CAREER OBJECTIVE: A full time employment appropriate to my qualifications in a reputable company that offers professional and personal advancement to enhance knowledge and abilities.
EDUCATIONAL ATTAINMENT
Bachelor of Science in Nursing from Metropolitan Medical Center
PROFESSIONAL EXPERIENCE:
Offshore Business Processing Inc. January 18, 2016 – April 15,2019
ImpEx Coordinator and Documentation for SEKO-Omni Logistics Australia
Duties and Responsibilities:
• Accepting Pre-alert from Origin station
• Data Entry of all Shipping Documents import and Export
• Updating House and Master airway bill information through CargoWise system
• Do the daily shipments, Imports and Exports Monitoring
• Export and Import Billing (Using CargoWise System)
• Lodging of Shipments through CyberFreight, Expedient
DHL Global Forwarding July 21, 2014 – January 18, 2016
Process associate / Ocean Freight Coordinator - for Ocean Freight Brazil
Duties and Responsibilities:
• Accepting Shipping Instruction from origin station
• Updating House and Master bill of lading through LOGIS Ocean system
• Sending Electronic Shipping Instruction to Carrier
• Do the daily shipments, Imports and Exports Monitoring
• Sending Loading Confirmations and Shipment Confirmations
• Export Billing (Using JBA System)
• Sending Draft Bill of Lading through different Carrier Websites
• Sending Pre-Alert to Destination
Sending AMS and ISF
• Downloading LOT ‘s (Import)
• SAP
Inland Corporation June 2 – July 20, 2014
Customer Service for Sanyo Seiki Warehouse
Duties and Responsibilities:
-Booking of customer orders
-Coordinate delivery Status and Updating the Clients
-Facilitate invoice, Packing list
Dynamic Outsource Solutions Inc.
Customer Service Representative February 7, 2010 – May 31,2014
Airfreight 2100 Inc. and FedEx Express
Duties and Responsibilities:
-Receives customer / client calls for Delivery Inquiries, Rate Quotation, Shipment tracking, Pick up bookings schedule
-Coordinates the deliver all throughout Air21 / FedEx Station and couriers all thru out the Philippines
-Assist customer / clients with their complaints and other deliver concern.
SKILLS, ABILITIES AND INTERESTS
Have Excellent Knowledge on Medical Field and Logistics
Self-Motivated, Fast Learner
Mentally equipped, technologically trained.
Can converse in English and Filipino
Can easily deal with different kinds of people
Sports, technical and electronics
Computers
Hard worker
Customer Service Handling
TRAINING & EXAM ATTENDED
Philippine Licensure Exam for Nurses
Passed December 2010
Intravenous Therapy Training Program
Veterans Memorial Medical Center
North Avenue, Diliman Quezon City
April 10-12, 2011
Card no. 11-027797
FEDEX IP Customer Service Agent Center
Airfreight 2100, Inc.
June 1, 2012
Safety Awareness
Lina Group of Companies
December 19, 2012
Personality Development
Lina Group of Companies
December 18, 2012
Personal Efficacy and Integrity Training
Lina Group of Companies
December 14, 2012
Customer Are Really Everything
Lina Group of Companies
December 13, 2012
New Hire Orientation Program
Lina Group of Companies
November 20, 2012
ISO 9001:2008 Awareness
Lina Group of Companies
August 23,2012
5S And Records Management
Lina Group of Companies
August 23,2012
ERP
Inland Corporation
June 3, 2014
LOGIS Ocean and Air Freight and JBA
DHL Global Forwarding
January 30, 2015
SAP
July 23, 2014
Deutsche Post DHL - Code of Conduct English (v7)
June 5,2015
Deutsche Post DHL - Anti Corruption English (v4)
December 12,2015
Deutsche Post DHL - Information Security Awareness (v4)
December 12,2015
DSC S.A.F.E (security awareness for Employees) (English)
December 12,2015
Purchasing Compliance
December 12,2015
Introduction to Good to Great Strategy
December 12,2015
CargoWise Training
January 18, 2016
CargoWise Certified Operator
March 18, 2021
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
MICHAEL LITO M. DULAY
Applicant
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