Customer Service Nursing Assistant
Resume:
Susan Gilbertson
Office Cordinator
Hibbing, MN *5746
*********@*****.***
I have years experience in the costumer service field. Have experience with office equipment, Word and Excel also QuickBooks and multiple phone lines. Work Experience
Certified Nursing Assistant
Guardian Angels Nursing Home - Hibbing, MN
May 2018 to February 2019
• Helped residents with daily care such as getting dressed, help with feeding and daily charting. Legal Assistant
Corradi Law Office - Hibbing, MN
February 2014 to May 2018
Scheduled appointments for clients with the attorney. Answered phone calls, types letters to clients and to the courts. I did the billing for all the clients and collections to help in setting up payment plans. Mai, inventory of supplies and other general office duties Billing and Costumer Service Rep
Advanced Optical - Virginia, MN
May 2013 to February 2014
Helped clients pick out frames and get fitted for them. Answered phone calls, scheduled appointments and sent out reminder cards. Filing and updating files. Data entry and the mail. Did billing with the insurance companies and followed up with them when working denied claims. Accounts receivables and accounts payable. Also other general office duties when needed. Costumer Service Representative
Bonner Eye Clinic - Hibbing, MN
June 2011 to May 2013
Answered the multi phone and directed the call accordingly. Scheduled eye appointments and surgeries for the doctors. Sent out reminder cards for upcoming appointments. Posting of account receivables, updated clients files and well as pulled files for upcoming appointments, then put away after all the information was entered. Opened the mail and put in appropriate mail boxes. Also did general office duties as needed, such as cleaning waiting areas, and sure doctor offices were clean and disinfected after each client.
Billing Specialist
Fairview Healthline Medical Supply - Hibbing, MN
December 2005 to June 2011
Answered all billing questions by phone or in person. Did accounts receivables and payable from insurance companies and clients. Followed upon insurance issues and denials to get them corrected if any errors were accurred. Stayed informed on updates with insurance changes and policies. Worked with the HCFA 1500 forms for billing and some coding. Did the mail and brought to appropriate individuals. Scheduled transportation drivers and clients to their medical appointments and did billing for that as well. And other customer service duties in the store, helped in inventory, and in displays in s tore.
Education
High school or equivalent in General
Hibbing High School - Hibbing, MN
September 1982 to May 1987
High school or equivalent
Skills
Customer Service, Customer Care, CSR, Call Center
Certifications/Licenses
Certified Nursing Assistant (CNA)
Additional Information
I would really like the opportunity to work with AEOA, I have heard it's a great place to work. Great staff who are very helpful and professional in their jobs. I work well with others or on my own. I can be flexible when needed. Look forward to hearing from you soon. Thank you
Susan Gilbertson
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