** *** ********* ******, *******, N.J. 07747
917-***-**** ● email@example.com
Business Process Improvement Specialist
A highly motivated Business Professional holding a Bachelor’s Degree in Business Administration and currently pursing Six Sigma Green Belt certification. Over 13 years of experience in business operations, project management, and risk management. Enthusiastic team player dedicated to process improvements and staff development. Excellent communication skills with the ability analyze detailed steps and see the bigger picture.
Project Planning and Development
Business Process Improvement
Global and Strategic Sourcing
Accounting & Finance
Cost Reduction and Containment
Software Applications: Microsoft Word, Excel, Access, Power point, Outlook, Project
Transportation Security Administration
Transportation Security Officer Newark, New Jersey April 2004 - Current
Identify process improvements to increase work efficiency and ensure processes run smoothly.
Monitor and authorized entrance and departure of vehicles, cargo trucks and employees/individuals.
Detect suspicious activities and watched for criminal acts and rule infractions.
Patrol the facility and served as a general security presence and visible deterrent to crime and rule infractions.
Answer alarms and investigated disturbances.
Monitor and reported suspicious activities to local authorities.
Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
Check passes and credentials of persons entering the property.
Deny entrance to the building to unauthorized persons.
Screen all passengers, crew members and employees for weapons and contraband.
Tasked with engaging high-profile individuals on exclusive flights.
De-escalate contentious situations.
Current performance rating: 4.9/5.0
Pursuing Bachelor’s Degree at DeVry University September 2001- March 2004
CFS Coordinator Elizabeth, New Jersey March 2001 - September 2001
Supervised material flow, storage and global order fulfillment.
Coordinated with freight forwarders to expedite international shipments.
Maintained accurate stock records and schedules.
Led warehouse improvement initiatives to advance operational efficiencies.
Reduced availability time of incoming freight by 80%.
Eliminated fines from United States Customs; reversing prior methodologies.
Served as a liaison between United States Customs, brokers, and consignees.
Established overage, shortage, and damaged protocols by coordinating with United States Customs; allowing for the release of shipments.
Six Sigma Green Belt Certification Preparation Classes 2017 - Present
Core principles of Lean Six Sigma.
Skills development in business process improvements, measuring performance, root cause analysis, error elimination, generating and implementing solutions, sustaining quality improvement, ensuring compliance, managerial and leadership abilities.
DMAIC (Define, Measure, Analyze, Improve, Control) methodology & Minitab.
Bachelor’s Degree in Business Administration
DeVry University North Brunswick, New Jersey 2007
Coursework including Operations Management, Business, Communication, Business Law, Computer Applications and Marketing.