Healthcare Manager

Jennifer Robbins

Phone: 630-***-****

Email: ***********@*****.***

*** ******* ****, ******, ** 60504

Business/IT Savvy Healthcare Professional

Strong Relationship Builder that Grows Business and Develops Innovative Solutions

Heathcare and business leader with a passion for team building, patient care and driving revenue growth. Utilizes effective communication, teamwork and analytical skills to solve problems, manage projects, and surpass business goals.

Areas of Expertise

Project Lead

Employee Development

Organization

Case Management

Healthcare Background

IT Collaborator

Sales Experience

Mentorship

Growth Targets

PROFESSIONAL EXPERIENCE

Chicago Sports Medicine Institute DME Manager December 2018 to Present

Started a new Durable Medical Equipment division within a physician's practice for the state of Illinois. Acquired state license, product contracts and have consistent interactions with insurance and worker's comp providers. Solely responsible for developing new income streams within division, primarily with physical therapy and physician groups. Deliver frequent group product presentations to potential clients on how to utilize product for patient benefit. Help customers through email, phone, online presentations, screen-share and in person meetings. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Forecast and track key account metrics. Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. Collaborated with funding companies for personal injury AR to increase liquid funds. Work in physician's office one day a week as extender to help make his office more efficient and improve the patient experience. Daily use of Microsoft Office and G-Suite.

AlignMed Clinical Customer Manager January 2018 to December 2018

Responsibilities included building relationships with physicians, wholesalers and healthcare practitioners in the Midwest and East Coast and managing their questions regarding product questions and utilization within their practice. Generated

new accounts within the healthcare field and maintained affiliate program goal projections to drive sales. Experience operating Salesforce and Shopify platforms to consistently analyze client data. Worked with outside independent researchers to coordinate product needs and distributing completed research as needed to clients. Helped develop blog and marketing content along with organizing trade show booths. Worked with research team to give input on product development. Worked in physician's office one day a week as extender to help make his office more efficient and improve the patient experience. Traveled frequently domestically for business to meet with customers and trade shows.

ATI Physical Therapy Sports Medicine Supervisor April 2012 to January 2018

Led staff of up to 15 outreach athletic trainers in various settings. Duties included employee reviews, site visits, employee training, and maintaining employee morale. Acted as a liaison with affiliates, area physicians and community members to build a referral base to increase business into the clinic setting. Fostered and maintained interactions with physician groups to progress mutual business objectives and discuss care plans. Spoke in front of large groups on medical topics and ways to promote our profession and business. Oversee creation and implementation of mentoring program and improvements on outreach performance caseloads. Participated in several special committees to further company's objectives and develop future leaders. Routinely managed educational training programs of up to 100 people on a monthly, quarterly and yearly basis. Interface with IT team to produce new projects for sports medicine to improve job effectiveness for staff members and clients. Was able to accomplish 12 mid-to-major IT changes for the sports medicine team. Exceed performance goals and analyzed metrics consistently showing 10-15% growth year over year.

Aurora University Outreach Athletic Trainer July 2007 to January 2018

Duties include providing quality patient care, creating and executing rehabilitation programs, maintaining proper documentation standards, and coordinating care in a team environment. Cover practice and home events for sports in Division III, including athletic trainer for men's soccer, men's and women's volleyball, cross country and track and field and assistant for men’s and women’s basketball. Ability to show flexibility with schedule and how to constantly be at the center of the communication circle with coaches, athletes, physicians and administration. Teach as a Preceptor for Aurora’s undergraduate athletic training program to over 30 students over this time period.

ATI Physical Therapy Physician Extender June 2012 to December 2012

Evaluated patient health by interviewing patients; performed physical examinations; obtained, updated, and studied medical histories. Provided appropriate home exercise programs and recommended therapeutic interventions. Improved physician effectiveness through case presentations, suggesting possible solutions and implementing of physician orders. Focused on decreasing patient wait time and increasing the amount of patients the physician could see in clinic per day. Increased clinic’s efficiency by approximately 25%/day. Familiar with company's EMR system, wrote scripts, and some billing protocols.

ATI Physical Therapy Outreach Athletic Trainer July 2007 to April 2012

Employed in a clinical setting for a physical therapy company. Provided quality patient care, created and executed rehabilitation programs, and maintained proper documentation standards. Actively assisted patients in our aquatic therapy program. Played an integral part in instituting a new mentoring program, mentored several new employees and participated in organization of kickoff weeks. Worked with business and development team to enhance the relationships and communication with physicians and other business partners. Consistently improved referral statistics and exceeded referral goals every year. Saw 223% growth in patient referrals in this 5 year time period at this site. Was the Head Athletic Trainer for Chicago Bandits (women's professional softball team) for 2 summers. In charge of all medical needs and coordination of care with frequent travel required. Supervised an intern and assistant athletic trainer during the season.

Aurora University Instructor August 2010 to December 2012

Taught a senior level course that addressed competencies in therapeutic exercise, modalities, immediate care, and strength and conditioning skills. Named 2011 Outstanding Educator of the Year.

EDUCATION

UNIVERSITY OF PITTSBURGH Pittsburgh, PA

Master of Science in Health and Rehabilitation Sciences April 2007

Graduate Athletic Training Tuition Grant, Bob Peterson Graduate Scholarship

LINFIELD COLLEGE McMinnville, OR

Bachelor of Science in Athletic Training May 2005

Trustee Scholarship – Linfield College, 2001 – 2005

PROFESSIONAL CERTIFICATIONS AND ORGANIZATIONS

NATABOC Certified Athletic Trainer Illinois State License – Athletic Training

American Heart CPR/AED Certified Approved Clinical Preceptor

Illinois Athletic Trainers’ Association (IATA) National Athletic Training Association (NATA)

HONORS AND ACTIVITIES

Aurora University Most Outstanding Educator (Athletic Training) – 2011

ATI Mentor Program – 2009-2012

Residence Hall Advisor and Senator – Linfield College, 2001-2003

Linfield Lacrosse Team Captain and Assistant Coach 2005, Team MVP 2005, Most Inspirational 2002

Professional References and Continuing Education Courses are available upon request

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