Resume

Sign in

Manager Management

Location:
Chicago, IL
Posted:
June 17, 2019

Contact this candidate

Resume:

Driven and results-focused event planner and travel executive providing 17 years of dynamic experience directing and coordinating events, meetings, and travel for corporate clientele.

• Strengths in communications, identifying need, anticipating challenges and delivering swift resolutions for streamlined process and successful events

• Able to lead teams in fulfillment and delivery of challenging events with aggressive timelines and tight budgets to meet bottom-line objectives

• Experience identifying process improvements to escalate team performance for day-of delivery to strengthen the corporate brand

• Adept at navigating complex multi-tiered organizations, working with stakeholders at all levels of the operation to consistently deliver positive outcomes

• Broad understanding and working knowledge of technologytoolsto execute on numerous platform needs for today’s complex, large-scale events, presentations and corporate meetings

• Client satisfaction ratings of 9.7 on a 10-point scale

• Key network connections with major luxury hotels and airlines

EXPERTISE

CventRegistration Management

Corporate Travel Management

Event Planning

Meeting Planning

Presentation Skills

Meeting and Event Logistics

Reporting and Analysis

Client Relations

Contract Negotiations

Vendor Relations

Process Improvement

Financial Forecasting

Services Coordination

Collaborative Leadership

Cost Reporting and Management

PROFESSIONAL HISTORY

Registration Project Manager – Contractor

Meetings & Incentives Worldwide Virtual (2018-2019)

As an RPM I worked closely with the client to understand the meeting goals and objectives and provide a return on their investment throughout the attendee management process. I would oversee the web build, manage the housing contractual portion of the meeting, and assist with limited planning aspects such as offsite events/dinners and ground transportation management. As the RPM I worked effectively and efficiently with the internal support team, external clients, and vendors, while in compliance with the corporate guidelines. Provide registration support to all types of meetings, including portals and fee-based programs.

Provide information reports for your meetings in a timely manner Develop event registration websites using HTML (Cvent) Maintain meeting database with continual updates/changes.

Understand, manage and perform within all hotel contract terms and conditions and deadlines in regards to rates, room categories, upgrades and other room concessions and amenities, room blocks, attrition, and cancellation clauses.

Manage all attendee communication. Examples include: event invitations, reminders, travel letters, communication emails, and surveys.

Provide quality control processes. Examples include: Ground Manifest vs. A/D Manifest, Hotel Rooming List vs. M&IW Rooming List, M&IW Rooming List vs. A/D Manifest.

Build and maintain parked reports, dashboards, and portals in Cvent.

Registration Manager - Contractor

BCD Meetings & Events, Chicago, IL (2017-2018)

As needed -- Act as overall lead to client on Registration programs while Maintain the highest level of quality, professionalism and integrity when working with client, colleagues and suppliers.

Oversee daily management online registration for assigned events in Cvent

Preparation -- Includes but not limited collaborate with registration web developer on the creation of the website, consulting with internal and external customer on reporting needs, set up necessary reports, review hotel contract and room block, etc.

Monitor attendee registration process and update internal/external customers and suppliers, as needed

Accountable for hotel block management of contracted hotel (work with hotel reservationist, stay abreast of block pick up, process room shares, track and maintain billing notes, deliver final rooming list to hotel, communicate housing changes, etc.)

Manage activities/session to ensure registration does not exceed availability; Manage waitlists

Reconcile accuracy of all registration data reporting (Includes ensuring counts, crosschecking information, discrepancy follow-up, etc.)

Establish and adhere to a reporting deliverable schedule for assigned program (reports include but are not limited to weekly counts, activity/session rosters, name badge print reports, hotel rooming list, airport transfer manifest

SENIOR DIRECTOR – TRAVEL AND MEETING PLANNING

Government Travel Solutions, Chicago, IL (2008-2013)

Directed travel and logistics for large teams of financial professionals to assist FDIC in wrap-up closings of failed banks, arranging all national travel, hotel and ground transportation assistance for up to 250 contracted auditors at a time often within a 24-hour turnaround time frame.

Managed travel budgets, schedules and rate negotiations with airlines, 70+ hotels and ground transport services

Developed client coding process for travel savings report for client to quickly track individual and team expenses, which were relayed to government for compliance on strict cost guidelines on bank closing audit teams

Tracked commissions of $5K monthly for agency, ensuring our company was being paid promptly from hotels and car companies on contracted work

Uncovered an undercharge of client service fees, made recommendation on how to increase fees and still undercut competition, increasing our profits by 35%

Continuous assessment for process and cost improvements through weekly examination of expenses, transactions, receipts to deliver under budget and on time

Developed and managed preparation of financial statements for leadership team

Negotiated outstanding hotel rates for travelers working closely with government contractors

TRAVEL DIRECTOR

Parallel Consulting Associates, Inc., Chicago, IL (2005-2008)

Managed up to $2M budgets for events, and routinely delivered successful outcomes on average about 10% under budget for each event. Provided onsite assistance and directions for client meetings and incentive travel, directing meetings and events for Fortune 500 companies. Executed about 30 complex and large-scale events per year.

Clients included JP Morgan/Chase; CitiGroup, Travelers Insurance, Sprint Communications – consistently requested as lead coordinator from client Citibank

Worked closely with hotel properties such as The Ritz Carlton, Four Seasons, Lowes, Waldorf Astoria and Inter-Continental

Provided lead activity coordination, program registration check-in and payments

Coordinated all food and beverage on site to meet client needs.

Lead handling of all VIPs prior to and throughout course of events

MEETING PROGRAM COORDINATOR

WorldTravel Meetings& Incentives, Chicago, IL (2000-2005)

Coordinated group travel for over 15,000 attendees per year for Fortune 500 clients. Acted as liaison between client meeting planners and WorldTravel for dissemination of meeting details to reservation team, including Managers, Account Managers, and Reservation Agents.

Compiled participant data and generated reports for specific client meetings and events, including tracking air, hotel, local transportation, activities, and special requests for use by meeting planners

Assisted clients with coordination and monitoring of travel budgets.

Supported WorldTravel Account Managers with the following:

Final bill reconciliation for clients

Comparison of all travel expenditures to authorized budget

Reconciliation of traveler’s credit card charges to master bill

Resolution oftraveler issues within 24 hours; accountable for all follow-up issues and concerns

EDUCATION

BA - Bachelor of Arts Degree

Kendall College, School of Hospitality Management, Chicago, IL

Concentration - Meetings, incentives, conventions, events - Graduated April 2017



Contact this candidate