Customer Service Web Developer

CAREER PROFILE

SMITHU J B

Bachelor of Engineering (Computer Science)

Mob: +91-854-***-****

Email: **********@*****.***

CAREER OBJECTIVES Currently seeking PHP developer at NIC, aiming to be associated with progressive organization that would give the scope to apply my knowledge and experience and worked as a Software user scenario test engineer role (manual) position,

PROFILE Achievement-driven Customer Service Professional with a passionate commitment to quality of work and extensive experience in the area of Customer Satisfaction, Responsible for all the systems and network administration with successfully prioritizing and completing tasks to meet the customer needs. Highly proficient in PHP, MySQL,HTML5,MS Office (Word and Excel), MS Outlook. Motivated to deliver exceptional customer service to attain successful business outcomes.

AREAS OF EXPERTISE

Organizational Skills Strong & Clear verbal, written Communication

Time Management Problem Analysis & Solving Skill

Mentoring Rapport Building

Adaptability & Work under Pressure Leadership

CAREER HISTORY

Software User Scenario Testing / Test Engineer

Ospyn Technologies Pvt. Ltd.

29th June 2017 – 25th February 2019

Ospyn is an Independent Software Vendor offering Digital Enablement and Experience Platform (DEEP), a digital transformation platform, to digitize the entire operations of enterprises. For enterprises tethered to paper-based operations and processes, Ospyn is the digital transformation partner, digitizing entire processes to accelerate operations. This is achieved by reaching digitized documents to authorized resources on any device, anytime, anywhere to overcome effort duplication. In this way, DEEP phases out incomplete or lost information and lengthy paper-based work-flow, and offers relevant insights to decision makers, by mapping structured application data with unstructured paper-documents.

Duties:

Requirement analysis, Creating Test plans, Writing Test Scenarios/Test cases, Reviewing of Test Plan/Test Case/Test Scenario, Identifying Test data requirements, Defect logging/follow-up, Test reporting & summarizing the release with learning’s from the project.

Updating the same in project management tool (Redmine).

Ensure the proper execution of assigned Implementation procedures.

Adhere to the execution of established operations policies, procedures and practices. CURRENTLY:

PHP Web Developer

Duties:

Currently working as a PHP Web Developer in NIC . From March 5th 2019 till present. PROFESSIONAL ABILITIES

Being polite and helpful at all times

Always greeting Customers in a warm and friendly manner.

Show clients that you are doing everything possible to accommodate them

Willing to go the extra mile to please customers.

Able to stay calm when confronted with angry customers and defuse tense situations.

Understanding the customer's point of view.

Good Team Leader and Team Player.

Attention to detail and accuracy

Call Handling Skills

ACADEMIC QUALIFICATIONS

B.E (Computer Science & Engineering) - 2011 2015

College : Arunachala College of Engineering for Women, Kanyakumari District, Tamilnadu. University : Anna University, Chennai.

CGPA : 73.00

Higher Secondary - 2008 to 2011

School : Model Girls Higher Secondary School, Pattom, Trivandrum, Kerala Board : Kerala State Board of Higher Secondary Examination. Percentage : 65%

Matriculation - 2008

School : Holy Angel's Convent Higher Secondary School, Trivandrum, Kerala. Board : Kerala State Board of Higher Secondary Examination. Percentage : 87%

TECHNICAL QUALIFICATIONS

Computer Organization, Operating System

Programming In PhP, MySQL, HTML5 and Data Structure.

Management Information System, Software Engineering, Data Communication & Network.

Basic Tags, CSS, JAVASCRIPT, PostgreSQL.

Software like MS Word, MS Excel.

ACHIEVEMENTS

Knowledge about web development using PhP, MySQL, HTML, advanced CSS and JavaScript and the HTML.

Completed internship (6months) in CORE JAVA, PHP.

Certificate of Merit from ACEW for many seminar presentations.

Participated in the workshop on “MATLAB programming Application to Signal Image Processing.

Organized a National level conference named “TECHGALA 2K’14”, organized by Narayanaguru College of Engineering (CSE) on the topic, “HUMAN IDENTIFICATION USING IMAGE ANALYSIS”.

Certificate of MFS (Govt) for Employability Enhancement Program. HANDLED PROJECTS

Title: “NYMBLE: BLOCKING MISBEHAVING USERS IN ANONYMIZING NETWORKS”,

Language used: JAVA.

Overview of Project: Nymble project is to allow for responsible, anonymous access online. It provides a mechanism for server administrators to block misbehaving users while allowing for honest users to stay anonymous.

LANGUAGE PROFICIENCY

Read : English, Malayalam, Hindi.

Write : English, Malayalam, Hindi.

Speak : English, Malayalam, Hindi, Tamil.

PERSONAL DATA

Born :

Gender :

Marital Status :

Driving License :

Passport No :

31-MAR-1992

Female

Married

Indian

R7272860

Declaration

I hereby declare that all statements made in this are true, correct and complete to the best of my knowledge and belief.

Smithu J B

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