Engineer Quality

RESUME

JAYAPRAKASH.U Mail Id: ***********.*********@*****.***

No: 30/25, Vadivelpuram, Mob: 099********

Near Srinivasa Theater,

West Mambalam,

Chennai – 600033

Career Objective

To work in a challenging environment that provides ample opportunities to contribute my skill set and experience to exceed unit goals and achieve procedural efficiency in a continuous effort

Strengths & Qualities

Self-motivated and confident of exercising my own skills

Ability to work beyond set responsibilities

Well-developed time management skills with the ability to perform multi-tasks

Flexible, innovative, quick learner and committed to continuous self-improvement.

Certification.

Completed Six Sigma Green Belt from VAR six sigma accredited by ASQ.

Work Experience

Merit Software Services (P) Ltd

Quality Analyst

(2010 – 2019)

Roles & Responsibilities

To audit calls of over 25 agents to monitor if the standard promised to the clients are maintained

To audit the data work of the agents to maintain grammatical standards

To run reports for the work performed to present to the management

To live barge the agents to understand their areas of difficulty to provide feedback for improvement

To hold feedback sessions for the 25 plus agents to improve their skillsets

To generate multiple reports based on client requirements

Tele Researcher

(2007 - 2010)

Roles & Responsibilities

To call UK homes to confirm whether they have received the recent papers along with the added articles etc.

To complete a set target of over 100 calls per day

To maintain excellent quality as more than 40% of the calls are monitored

To make sure the rebuttals are perfect as we would be contacting homes and giving incorrect rebuttals could lead to lawsuits

Education

Academic Qualification

Institute/ University

B.A. Economics

Calicut University

Welding Engineer

National Council for Vocational Training

Pre Degree

Calicut University

Personal

Father’s Name: Unni.A

Mother’s Name: Sathyabhama.U

Date of Birth: 18th march, 1979

Languages: English & Hindi (Read, Write & Speak), Malayalam & Tamil (Speak)

DECLARATION

I hereby declare that the above information is true to the best of my knowledge and belief.

Place : Chennai

Date :

[Jayaprakash.u]

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