Results-driven software engineer with experience in all aspects of software development and quality assurance including requirements evaluation, software design, software programming, process documentation, unit testing, integration testing, development of test plans and test cases. Extensive experience providing customer support both on-site and remotely, focusing on system installation and data migration processes. Knowledgeable and skilled in processing of large datasets and analysis of customer data.
-Strong Analytical Skills - Outstanding Debugging Skills
-Excellent Communication Skills - Good Collaboration Capabilities
-Detail Oriented - Self Motivated
Casha & Casha, LLC – Attorneys at Law Montville, NJ
Front Desk Receptionist March 2018 – Present
Fulfills clerical duties including scheduling appointments, maintaining and updating client records:
First point of contact with clients
Maintains the front desk reception area
Answers, screens, and directs inbound phone calls
Open and close client files
Ericsson (Formerly Telcordia Technologies) Piscataway, NJ
Quality Assurance Engineer May 2016 – April 2017
NMA (Network Fault Management Software System – Stratus VOS) – surveillance system specifically geared towards circuit switch networks:
Developed and maintained test plans
Executed test cases and validated results
Reported issues and Retested software fixes
Release Manager May 2015 – April 2016
ARIS/EXACT (Access Request Information System/Exchange Access Control & Tracking) Release Manager:
Coordinated kickoff meetings to review project schedules with team members to ensure that deliverables were completed to meet customer commitments.
Led weekly team status meetings to review upcoming tasks to ensure their completion was on schedule (Microsoft Project) and resolved blocking issues and concerns.
Provided status of release to overall Project Manager on weekly conference calls.
Assisted Project Manager in her duties and served as her backup.
Managed entry of project artifacts into client document control system.
Software Engineer 1999 - 2015
Software developer for a large scale telecommunications system (Telcordia NMA) providing quality software deliverables that allowed customers to use new technologies while reducing operating costs.
Contributed to high level, complete requirements for customer driven solutions by providing architectural and technical guidance to System Engineers for the integration of new functionality and processes.
Developed detailed design documents to ensure efficiency in the implementation of detailed requirememtns for all features and/or enhancements to the system.
Translated high level, detailed requirements to quality software deliverables providing customers with creative solutions to meet emerging needs.
Evaluated customer practices to enhance and upgrade existing software as client needs changed.
Provided field support to customers by investigating work flow and data issues in their environments troubleshooting to resolution.
Worked with System Engineer to create and review requirements.
Contributed to and coordinated the creation of content for detail design documents.
Obtained team concurrence on the detail designs.
Uploaded and submitted the detail designs for approval
Coded, unit tested, and multi unit tested (MUT) enhancements/software updates and conducted/participated in MUT exit demos for system test.
Provided System Test support
Provided information for and reviewed user documentation
Staff Technologist Prior to 1995
Designed, developed, and supported application programs to install a large scale telecommunications mainframe system (WFA/DO).
Designed, developed, tested, and documented software to install a large scale telecommunications sysgtem.
Provided on-site support for customer test installations. Worked with customers to evaluate processing times and adjust activites to optimize system installation.
Provided on-site support for customer production installatioin of system. Directly worked with customers executing software flows, evaluating progress and verifying installation results and accuracy.
Designed, developed, tested, and supported user specific software packages to fulfill customer requests.
Designed and developed simulator to test load balancing.
Quality Assurance Engineer Prior to 1995
Developed test plans for a largescale telecommunications mainframe system (DIRECT):
Led QA reviews for feature enhancements
Executed test cases, reported failures, worked with software engineers to correct anomalies and re-executed test cases for software fixes.
HTML-Kit, PHP, PL/I, COBOL, C, CORBA, Stratus VOS, MVS, IMS, Microsoft Office Products (Excel, Word, PowerPoint, Project).
Bachelor of Science – Accounting 1981
Rider College, Lawrenceville, NJ