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System Administrator

Location:
Toronto, Ontario, Canada
Posted:
June 16, 2019

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Resume:

RESUME

Abhijit Singh Wangjam

#****, *** ******* ****** **, North York,ON, M2J 1L9

Contact: +1-437-***-****

Email: ac9mh5@r.postjobfree.com

LinkedIn Profile: https://www.linkedin.com/in/abhijit-wangjam-75962a6

PROFESSIONAL SUMMARY

Windows Server Administrator with around 9+ years of experience and desire to adopt new technologies

Managing and Troubleshooting Windows Server 2003,2008, 2012 and 2016 for on premise and hosted environment.

Hands on experience on ITIL framework best practice ensuring 24/7 availability.

Hands on experience on Active Directory, DNS, DHCP and Patch Management

Hands on experience on VMware Technologies

Troubleshooting, Installing and upgrading Computer Hardware and peripherals

Troubleshoots windows server performance issues

A competent team player, multitasking, problem solving and hardworking professional with good communication and interpersonal skills.

Knowledge on TCP/IP Networking.

Managing and Supporting Microsoft exchange Server 2000,2003 and 2007

TECHNICAL SKILLS

Server Operating Systems: Windows Server 2000, 2003, 2008, 2012 and 2016

Client Operating Systems: Windows XP, 7,10.

ITSM/Monitoring Tools: HP Service Manager 9, ServiceNow, Salesforce, Kaseya.

Virtualization ESXi, Vmware Vcenter, Vsphere client.

Remote tools Microsoft RDP, VNC, HP ILO,

Patching tools HP Server Automation

packages: Microsoft Office

Network packet Analyzer Wireshark

Windows Sysinternals tools Windbg, procmon, procexp, poolmon, RAMMap,

Backup tools Windows backup, Acronis backup,

Mail Server Exchange 2003/2007.

WORK EXPERIENCE

ITO Service Delivery Consultant (Wintel) Jan 2017 – Jan 2019

DXC Technology ( formerly HPE), India

Responsibilities

Managing Production Wintel Servers across multiple datacenters globally

Working within SLA/SLO agreements

Providing OS support for 2003,2008 and 2012 to more than 3000 Servers that include Both physical (HP/Fujitsu/Dell/IBM) and Virtual Server with emphasis on systems performance, high availability, security and technology integration

managing HP Proliant and Blade Server using ILO

Working on incident and Change task like upgrading HP Proliant support pack and Symantec Endpoint Protection, NIC, BIOS, HP ILO drivers and OS upgrades, Service Pack installations and OS feature enhancements

troubleshooting issues related to Installing and troubleshooting tools like OVO,OVPA for monitoring, CPU/RAM and diskspace issues

Worked on Remote tools like RDP/HP ILO for efficient server management

Managing VMware guest servers through VMware vSphere Client and taking snapshots of servers, upgrading VM tools, HW version, vmnics and disk provisioning and expansion

Handling Service requests like printer installation, DNS entry, DHCP scope creation and extension. Monitoring the server performance by enabling the counters and analyzing the same through perfmon tools

Managing & Administering Microsoft Windows failover Cluster and controlled reboot of all cluster nodes after patch installation

Creating, modifying and deleting user objects in AD and working on shared folder permission requests, creating file shares on a cluster using failover cluster Manager

Involved in scheduling of patches depending on the OS and installion of software’s and executing scripts using HP Server Automation Tool

Validating the Server Build before releasing to production environment

Handling end to end co-ordination with Vendors for Hardware replacements

Worked on ITSM and ticketing tools like HP Service Manager 9

Worked on Service request, Change and problem Management for Root cause analysis

Create and maintain Standard Operating procedure for hardware, operating systems and applications.

Troubleshoting basic networking issues

Participate in on-call rotation

ITO Service Delivery Consultant (Wintel) Nov 2014 – Dec 2016

Adecco India Pvt Ltd. ( for HPE client), India

Responsibilities

Managing Production Wintel Servers across multiple datacenters globally

Working within SLA/SLO agreements

Providing OS support for 2003,2008 and 2012 to more than 3000 Servers that include Both physical (HP/Fujitsu/Dell/IBM) and Virtual Server with emphasis on systems performance, high availability, security and technology integration

managing HP Proliant and Blade Server using ILO

Working on incident and Change task like upgrading HP Proliant support pack and Symantec Endpoint Protection, NIC, BIOS, HP ILO drivers and OS upgrades, Service Pack installations and OS feature enhancements

troubleshooting issues related to Installing and troubleshooting tools like OVO,OVPA for monitoring, CPU/RAM and diskspace issues

Worked on Remote tools like RDP/HP ILO for efficient server management

Managing VMware guest servers through VMware vSphere Client and taking snapshots of servers, upgrading VM tools, HW version, vmnics and disk provisioning and expansion

Handling Service requests like printer installation, DNS entry, DHCP scope creation and extension. Monitoring the server performance by enabling the counters and analyzing the same through perfmon tools

Managing & Administering Microsoft Windows failover Cluster and controlled reboot of all cluster nodes after patch installation

Creating, modifying and deleting user objects in AD and working on shared folder permission requests, creating file shares on a cluster using failover cluster Manager

Involved in scheduling of patches depending on the OS and installion of software’s and executing scripts using HP Server Automation Tool

Validating the Server Build before releasing to production environment

Handling end to end co-ordination with Vendors for Hardware replacements

Worked on ITSM and ticketing tools like HP Service Manager 9

Worked on Service request, Change and problem Management for Root cause analysis

Create and maintain Standard Operating procedure for hardware, operating systems and applications.

Participate in on-call rotation

Senior SaaS Operations Engineer Dec 2013 – Oct 2014

Replicon Software India Pvt. Ltd, India

Responsibilities :

Proactively Monitoring and identifying issues with SaaS Infrastructure and

Maintaining SaaS Infrastructure availability and performance with maximum

uptime

Handle Level1 Escalations, and adhere to escalation matrix

Manage, maintain and support Customer hosted instances.

Use SQL Server/IIS to setup and deploy WR demo/Production instances.

Troubleshoot Web Application, website issues & IIS

Maintenance of Application health and Troubleshooting System logs errors on Windows servers

Taking backup and import CSV data to SaaS Instance

Deploy new Product releases to Data center

Follow up with escalation Teams for any escalated issues

Senior Engineer Feb 2009 - Dec 2013

Kaseya Software India Pvt. Ltd, India

Responsibilities :

Remotely Trouble shooting Windows Servers/ Workstations issues

Troubleshooting Exchange server 2003, 2007, issues based on Event ID’s generated.

Managing Windows 2003/2008 servers, windows XP Professional & windows 7

Optimizing Server Performance Using Kaseya Automated Tools

Troubleshooting active directory and DNS issues

Managing and remediating the Error & Warning Event Ids on the Servers.

Handling L2 Ticket issues within the SLA

Escalating the issues to customer via E-mail & voice mail

Patch deployments on servers and workstations for Microsoft operating systems and applications as per customer requirements

Troubleshooting antivirus issues with AVG

Troubleshooting backup issues using Acronis, Appassure, Shadowprotect and Symantec Backup tools

Troubleshooting Hardware issues on Dell and HP servers.

Worked on tools like DRAC/HP ILO for efficient server management

Gathering New Knowledge Base (Event ID’s) suggestions & Sharing with the Team.

Mentoring junior Engineers in the shift

Support Engineer April 2004 - Jan 2009

Design2 Technologies India Ltd,India

Responsibilities :

Installation, Configuration and Troubleshooting Workstations and Servers

Troubleshooting Windows XP and 2000 Servers

Coordinating with vendors for Hardware Support. Diagnose hardware and software problem and replace defective components

Installing and configuring Desktop printers.Troubleshooting issues related to hardware/software and LAN, Patch Management.

Ensuring all the desktops gets updated with latest security patches.

Installing, configuring & troubleshooting MS Outlook 2003

Troubleshooting issues like Disk full, High CPU/Memory usage

EDUCATION

Bachelor of Engineering, Electrical & Electronics Engineering 1998 - 2002

Manonmaniam Sundaranar University, Tirunelveli, Tamil Nadu, India

CERTIFICATIONS & TRAINING

MCP (Microsoft Certified Professional) on Windows Server 2012) 2018

completed VMware VCP5 ICM Course training at HP Education Centre. Bangalore 2012

completed Hardware & CCNA course from Marshal’s Technology, Chennai 2003

ACTIVITIES AND ACCOMPLISHMENTS

Received Recognition Awards for Excellent Performance at work in 2011

Received appreciation from Management Team for Supporting the business as part of Business Continuity Plan during natural disaster in 2015

Received appreciation from Client for successfully executing the Disaster Recovery test which involve multiple team and I was representing wintel Team in 2017.

Received spot Award in 2018 for good performance.



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